Care Co-Ordinator

Job description

Job responsibilities

Implement processes for practices to proactively identify and work with people, including the frail/elderly and those with long-term conditions, to provide coordination and navigation of care and support across health and care services.

Work closely with GPs and practice teams to support them to manage a caseload of patients to develop individual personalised care and support plans, ensuring appropriate support is made available to patients and carers, helping them to understand and manage their condition and ensure changing needs are addressed.

Review patients needs and help them access the services and support they require to understand and manage their own health and wellbeing, referring to social prescribing link workers, health and wellbeing coaches, and other professionals where appropriate

Assist GPs with referrals, insurance reports and other administrative duties.

• Liaise with Social Prescribing Link Workers and Complex Care @ Home on current health resource and future work

Liaise and work with the CCG, other FOD practices, Integrated Locality Team, voluntary and other organisations to implement patient services

• Co-ordinate Care Home MDTs and submit quarterly claim to the PCN Business Manager
• Support the practice and PCN in achieving QOF, DES and IIF targets and collating data
• Involvement in Peer Review Meetings and Quality Improvement projects (for example Prescribing, cancer Care QOF, etc)
• Coordinate practice attendance at various MDT meetings (eg Dementia, Respiratory and Pain Management).

Facilitate effective communication and engagement with the PCN and act as practice link with the PCN Project Team and Ardens Champion.

Support the PCN with the delivery of improved population health outcomes

Raise awareness of health promotion in practices, implementing, coordinating and supporting a variety of projects

Extracting all information from clinical letter that needs coding and adding to notes

Arranging appointments, referrals, tests and follow-up appointments of patients

Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign (such as insurance forms, mortgage, benefits agency forms, etc)

Explaining treatment procedures to patients

Assist in Management of Health Pod for patient self-monitoring

Co-ordinate annual health checks and vaccinations for patients with Learning Disabilities

Supporting the team on annual leave cover

Person Specification

Experience

Essential

• Good interpersonal skills with patients and staff.
• Good numerical skills.
• Aptitude for attention to detail.
• Pleasant and efficient telephone manner.
• Experienced in working within a computerised environment.
• Has interest in working within medical industry

Desirable

• Understanding of the NHS particularly in relation to QOF and Funding Requirements.
• Able to demonstrate an analytical approach to previous work.
• Previous experience of working in doctors practice.

Qualifications

Essential

• 1.Good standard of education.
• 2.Previous experience of office systems.
• 3.Good basic skills in spreadsheets, word processing and databases.

Desirable

• Formal qualification in IT/computer packages
• SystmOne Experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Forest Health Care

Address

Cinderford Medical Centre

Valley Road

Cinderford

Gloucestershire

GL14 2NX

Employer's website

https://www.foresthealthcentre.nhs.uk/ (Opens in a new tab)