Job summary
To
provide a safe, efficient and accurate dispensing service of medication to eligible
patients.
To
lead, support and motivate the Dispensing Team, across 3 sites, and be directly
responsible for team culture, development, training, appraisal and review.
To
ensure effective financial control of the dispensary and find opportunities to
drive efficiency, profitability and innovation.
To
engage regularly with Management team and partners to ensure continuous
communication.
We are ideally looking for up to 30 hours a week.
Main duties of the job
- To carry out all general duties associated with the dispensary and the related administration, maintaining accuracy and efficiency.
- To use judgement, resourcefulness, common sense and local knowledge, to respond to patients enquiries, requests and complaints.
- To negotiate contracts and discounts with suppliers and wholesalers.
- To ensure timely and accurate ordering of regular and seasonal medication and actively look for opportunities to reduce waste.
- To review, update, share and embed operating procedures, protocols and policies relating to the safe and accurate dispensing of medication.
- To manage the financial monitoring and returns, end of month submissions and claims associated with running the dispensary.
- To optimise the use of the clinical system (SystmOne) using the data to identify trends and run patient reports and act upon drug alerts
- To use digital solutions to improve patient communication and clinical records.
- To implement process improvements for stock control
- Engage in quality improvements, audits and DSQS assessments
- To host regular dispensary team meetings to share developments, ideas and concerns
- To attend inter-team meetings and help manage whole practice projects
Please review job description for full details of duties.
About us
Our 3 partner practice has a patient population of over 11000+ patients and a staff of 2 further salaried GPs, 3 ANPs and a full complement of nurses, HCAs, dispensers, receptionists and admin staff all working alongside a growing number of additional PCN roles.
Based in the Forest of Dean, our Cinderford surgery serves the surrounding town and rural communities. In spacious, environmentally friendly new premises, we occupy the first purpose-built, dementia-friendly surgery in the UK. Patients can also access a full range of services at our branch site in the local village of Ruardean & Westbury-on-Severn
Job description
Job responsibilities
Please review job description attached to this post.
Job responsibilities:
- To carry out all general duties associated with the dispensary and the related administration, maintaining accuracy and efficiency.
- To use judgement, resourcefulness, common sense and local knowledge, to respond to patients enquiries, requests and complaints.
- To negotiate contracts and discounts with suppliers and wholesalers.
- To ensure timely and accurate ordering of regular and seasonal medication and actively look for opportunities to reduce waste.
- To review, update, share and embed operating procedures, protocols and policies relating to the safe and accurate dispensing of medication.
- To manage the financial monitoring and returns, end of month submissions and claims associated with running the dispensary.
- To optimise the use of the clinical system (SystmOne) using the data to identify trends and run patient reports and act upon drug alerts
- To use digital solutions to improve patient communication and clinical records.
- To implement process improvements for stock control
- Engage in quality improvements, audits and DSQS assessments
- To host regular dispensary team meetings to share developments, ideas and concerns
- To attend inter-team meetings and help manage whole practice projects
- To undertake training and attend courses if and when a need is identified.
- To provide relief cover, with prior agreement, in times of sickness or absence in order to continue to provide optimum staffing levels both in the dispensary and reception areas.
- To maintain a good standard of housekeeping and maintenance within areas of work.
- To ensure and maintain effective distribution of dispensing supplies to each site.
- To work with the on-site, PCN and ICB medicines management team to help achieve aims, objectives and targets
- To nurture a culture where near misses, dispensing errors and significant events and discussed openly and looked upon as opportunities for process improvement
- To develop and sustain a happy team whose potential is fulfilled and opportunities for training or specialising are identified.
- To assist with preparation for CQC inspection
- To undertake all other reasonable tasks as required from time to time.
Job description
Job responsibilities
Please review job description attached to this post.
Job responsibilities:
- To carry out all general duties associated with the dispensary and the related administration, maintaining accuracy and efficiency.
- To use judgement, resourcefulness, common sense and local knowledge, to respond to patients enquiries, requests and complaints.
- To negotiate contracts and discounts with suppliers and wholesalers.
- To ensure timely and accurate ordering of regular and seasonal medication and actively look for opportunities to reduce waste.
- To review, update, share and embed operating procedures, protocols and policies relating to the safe and accurate dispensing of medication.
- To manage the financial monitoring and returns, end of month submissions and claims associated with running the dispensary.
- To optimise the use of the clinical system (SystmOne) using the data to identify trends and run patient reports and act upon drug alerts
- To use digital solutions to improve patient communication and clinical records.
- To implement process improvements for stock control
- Engage in quality improvements, audits and DSQS assessments
- To host regular dispensary team meetings to share developments, ideas and concerns
- To attend inter-team meetings and help manage whole practice projects
- To undertake training and attend courses if and when a need is identified.
- To provide relief cover, with prior agreement, in times of sickness or absence in order to continue to provide optimum staffing levels both in the dispensary and reception areas.
- To maintain a good standard of housekeeping and maintenance within areas of work.
- To ensure and maintain effective distribution of dispensing supplies to each site.
- To work with the on-site, PCN and ICB medicines management team to help achieve aims, objectives and targets
- To nurture a culture where near misses, dispensing errors and significant events and discussed openly and looked upon as opportunities for process improvement
- To develop and sustain a happy team whose potential is fulfilled and opportunities for training or specialising are identified.
- To assist with preparation for CQC inspection
- To undertake all other reasonable tasks as required from time to time.
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
- Interest in and ability to undertake further education, training and development
- Minimum of 2 years Dispensing experience
- Working in a dispensary with sufficient experience to meet DSQS standards
- Managing others developing staff, managing absence
- Previous experience of office systems
- Good skills in spreadsheets, word processing, databases, e-mail and internet
- Ability and confidence to trouble shoot, liaise with helplines and assist others
- Good interpersonal skills with patients and staff
- Pleasant and efficient telephone manner
- Good numerical skills, accuracy and attention to detail
- Good letter, minutes and report writing
- Used to working within a computerised environment
- Has interest in working within medical industry
- Cheerful/calm/confident/patient/reliable/
- professional/discreet
- Flexible approach to work
- Happy to take up new roles and challenges
- Able to work well within in a team and demonstrate examples
- Able to work on own initiative with minimal supervision and demonstrate examples
- Able to demonstrate previous examples of a willing and positive attitude to change
- Flexibility with structure and amount of hours
- Flexibility to work outside the normal practice opening hours
Desirable
- GCSE English & Mathematics level C or above, or equivalent
- Further education undertaken
- Managerial training undertaken
- Managing dispensary finances, negotiating drug costs
- Recognised IT experience
- Previous experience of using In Systmone software.
- Previous experience of planning and chairing meetings
- Previous experience of dealing with patient / customer concerns, grumbles and complaints
- Able to demonstrate previous examples of rising to a challenge
- Able to demonstrate previous examples of leading and positively influencing a team
- Able to demonstrate proficient management of unexpected, distressing or stressful incidents
- Able to demonstrate previous examples of implementing self-changes.
- Able to demonstrate previous examples of implementing team changes
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
- Interest in and ability to undertake further education, training and development
- Minimum of 2 years Dispensing experience
- Working in a dispensary with sufficient experience to meet DSQS standards
- Managing others developing staff, managing absence
- Previous experience of office systems
- Good skills in spreadsheets, word processing, databases, e-mail and internet
- Ability and confidence to trouble shoot, liaise with helplines and assist others
- Good interpersonal skills with patients and staff
- Pleasant and efficient telephone manner
- Good numerical skills, accuracy and attention to detail
- Good letter, minutes and report writing
- Used to working within a computerised environment
- Has interest in working within medical industry
- Cheerful/calm/confident/patient/reliable/
- professional/discreet
- Flexible approach to work
- Happy to take up new roles and challenges
- Able to work well within in a team and demonstrate examples
- Able to work on own initiative with minimal supervision and demonstrate examples
- Able to demonstrate previous examples of a willing and positive attitude to change
- Flexibility with structure and amount of hours
- Flexibility to work outside the normal practice opening hours
Desirable
- GCSE English & Mathematics level C or above, or equivalent
- Further education undertaken
- Managerial training undertaken
- Managing dispensary finances, negotiating drug costs
- Recognised IT experience
- Previous experience of using In Systmone software.
- Previous experience of planning and chairing meetings
- Previous experience of dealing with patient / customer concerns, grumbles and complaints
- Able to demonstrate previous examples of rising to a challenge
- Able to demonstrate previous examples of leading and positively influencing a team
- Able to demonstrate proficient management of unexpected, distressing or stressful incidents
- Able to demonstrate previous examples of implementing self-changes.
- Able to demonstrate previous examples of implementing team changes
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
