Medical Administrator

Job description

Job responsibilities

Main Purpose of Job:

To provide an efficient and professional link between the patient and clinical staff.

To offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

To undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team

To facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

Close Working Relationships:

Working effectively as part of a Practice team providing health care and support to patients.

Liasing with Doctors, Practice Nurses, District Nurses, Health Visitors and all other members of staff related to the Practice together with other agencies, both within the NHS and outside, associated with the running of the Practice to provide an efficient and professional service to patients.

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Organisational Manager / Practice Manager, dependent on current and evolving practice workload and staffing levels:

To assist with administrative work as specified by the practice.

To be confidential in all matters and at all times, as laid down in your Contract of Employment.

To maintain accurate manual and computerised records and make full use of the computer system.

To communicate effectively with patients and the practice team at all times.

To be helpful and courteous at all times and work in a manner consistent with the Practice and Patient Charters and observe all Practice Protocols, Guidelines and Standard Practice Instructions.

To provide relief cover, and/or additional hours, with prior agreement, in times of sickness or absence in order to continue to provide optimum staffing levels throughout the practice.

To maintain a good standard of housekeeping within areas of work.

To adhere to all fire, safety and emergency procedures.

To use ones own judgement, resourcefulness, common sense and local knowledge, to respond to patients inquiries and requests, to prioritise personal work load and work without direct supervision.

Be flexible in the approach to work and have a willingness to learn and undertake new challenges and responsibilities.

To undertake all other reasonable tasks as required from time to time.

Person Specification

Experience

Essential

• Good standard of education.
• Previous experience of office systems.
• Good basic skills in spreadsheets, word processing and databases.
• Good interpersonal skills with patients and staff.
• Good numerical skills.
• Aptitude for attention to detail.
• Pleasant and efficient telephone manner.
• Experienced in working within a computerised environment.
• Has interest in working within medical industry.
• Cheerful, calm and confident.
• Flexible approach to work.
• Happy to take up new roles and challenges.
• Team player.
• Able to use own initiative with minimal supervision whilst being mindful of outcomes.
• Flexibility in the hours worked and willing to work on a shift basis if required.

Desirable

• Formal qualification in IT and or computer packages
• Understanding of the NHS, particularly in relation to IT and Audit Requirements.
• Able to demonstrate an analytical approach to previous work.
• Previous experience of working in a doctors practice.
• Able to demonstrate previous examples of rising to a challenge and successfully working as a team member.
• Able to fully demonstrate examples of using own initiative with successful outcomes.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Forest Health Care

Address

Cinderford Medical Centre

Valley Road

Cinderford

Gloucestershire

GL14 2NX

Employer's website

https://www.foresthealthcentre.nhs.uk/ (Opens in a new tab)