Job responsibilities
The role
Receptionist to work on a part time basis, around 20 hours per week.
Shift pattern to be agreed between the opening hours of 7.15am to 6.30pm, Monday to Friday. Flexibility to cover team annual leave absence is essential.
This post provides an
opportunity for an enthusiastic, highly motivated, hardworking and reliable
individual to join our reception team. Previous experience of working as a receptionist in healthcare setting is essential.
Requirements for this post:
Excellent communication
skills, both written and verbal
Ability to remain calm,
courteous and professional when working under pressure and dealing with
difficult situations
Respectful of patient
confidentiality at all times, ideally previous experience of working within a
confidential environment
Ability to work both
independently and as part of a team
Good IT knowledge and skills,
ideally previous experience of clinical systems, such as SystmOne and Microsoft
packages including MS Teams
Knowledge and understanding
of medical terminology
Ability to be flexible to
provide holiday/sickness absence cover in addition to contracted hours
Duties may vary from time to
time under the direction of the management team, depending on current and
evolving practice workload and staff levels
Personal Characteristics
Confident and resilient
Flexible, reliable, professional and discreet
Friendly and welcoming
Empathetic, patient and understanding
Work accurately and methodically in accordance with procedures
Be a team player but also able to work alone using their own initiative
Confident and able to flex style to deal with range of patients
Training and development
Previous experience of
a similar role is preferred. However, training will be provided. This includes an induction
into the role, how to use the IT and phone equipment and the procedures to
follow.
Equality and Diversity
The post holder will support the
equality, diversity and rights of patients, carers and colleagues to include:
Acting in a way that recognises
the importance of peoples rights, interpreting them in a way that is
consistent with Practice Procedures and policies, and current legislation
Respecting the privacy, dignity,
needs and beliefs of patients, carers and colleagues
Behaving in a manner which is
welcoming to and of the individual, is non-judgemental and respects their
circumstances, feelings, priorities and rights
Respect for patient
confidentiality
The post holder should respect
patient confidentiality at all times and not divulge patient information unless
sanctioned by the requirements of the role.
Quality:
The post holder will strive to
maintain quality within the Practice, and will:
Alert other team members to issues
of quality and risk
Assess own performance and take
accountability for own actions, either directly or under supervision
Contribute to the effectiveness of
the team by reflecting on own and team activities and making suggestions on
ways to improve and enhance the teams performance
Work effectively with individuals
in other agencies to meet patient needs
Effectively manage own time,
workload and resources
Communication:
The post holder should recognise
the importance of effective communication both internal and external to the
practice, and strive to:
Communicate effectively with other
members of the team
Communicate effectively with
patients and carers and their significant others
Recognise peoples needs for
alternative methods of communication and respond accordingly
Contribution to the implementation of services,
the post holder will:
The post holder will:
Apply practice policies, standards
and guidance
Follow practice protocols with
referral to GP or practice management as appropriate
Discuss with other members of the
team how the policies, standards and guidelines will affect own work
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act
(Exceptions Order) 1975 and as such it will be necessary for a submission for
Disclosure to be made to the Disclosure and Barring Service (formerly known as
CRB) to check for any previous criminal convictions.