Patient Services Advisor

Job summary

We seek a skilled and empathetic candidate, who is passionate about helping people, ready to make a difference and thrives under pressure.

The shift pattern for this role has fixed shifts on Mon, Tue and Wed. There is also the opportunity for regular overtime on the Thu and Fri. This role is ideal for someone who would value additional work whilst maintaining some flexibility.

Working Requirements

• We offer a set shift pattern on Part Time Hours (Mon, Tue, Wed)
• Shifts Will Be a Mixture of 07:30 / 08:00 - 16:00 or 10:30 - 18:30
• Total shifts = 3 Days per week
• Total hours = 22.5 hours per week
• Ad hoc overtime to cover absences

Main duties of the job

Job Responsibilities

• Call handling - managing queries and assisting patient in completing an online form
• Triage - contacting and booking patients based on clinical triage
• Admin tasks - prescriptions, change of address forms etc
• Front desk - greeting and helping patients as they arrive at the surgery
• Team working - effective collaboration to ensure completion of shared tasks

About us

• Moatfield Surgery opened in 1988
• We have a dynamic team of clinicians and support staff (45 in total)
• We look after 17,000 patients in the heart of East Grinstead

Employee benefits

• Exceptional NHS Pension Scheme (employer contribution 23.7%/£3,500 PA)
• Rewarding environment
• Caring and supportive team
• Staff refreshments provided
• Team social events provided
• Sick pay (after qualifying period)
• Employee assist staff wellbeing subscription (Peninsula)