Medical Receptionist

Job description

Job responsibilities

JOB DESCRIPTION

The priority is to provide a Professional and understanding contact for patients. Those attending and calling the surgery

To provide: reception services and support to all members of the practice team.

RESPONSIBLE TO: The Practice - Allocated Practice Lead

MAIN DUTIES AND RESPONSIBILITIES:

1. Reception duties:

Making appointments and checking patients into surgery

All practice related patient requirements

Filing medical records administrating prescriptions requirements - Electronically and manually

Dealing with patient notes and requests from GP / Nurses

Dealing with incoming and outgoing post both hard copies and electronic

Attending training and meetings as required

2. General duties:

Communicate with patients when handling appointment details

3. Additional duties:

Assist with all administration, in addition allocated information process in the Practice TBC

The Practice is proactive. It is an ever-changing workplace. Additional duties and there requirements are often on an on demand basis.

Specific administration roles are allocated and protected time is allowed for additional duties duties Managerial assistance role

PERSON SPECIFICATION FOR THE POST OF

RECEPTIONIST

Essential

Ability to organise workload priorities

Ability to use own judgement and initiative when dealing with problems and enquiries

Good verbal and oral communication skills

Excellent telephone manner

Ability to communicate positively with patients and all members of the practice team and outside organisations

Ability to recognise, accept and adhere to the need for strict confidentiality

Good knowledge of English language and grammar

Ability to work independently, but also as a team member

To understand and work within the confidentiality and safeguarding requirements as determined by the Practice policies, Procedures and training

Desirable

Experience in a healthcare environment

FOR THE RIGHT APPLICANT

Full training and induction: completed over 3 months

Person Specification

Experience

Essential

• Experience of working within General Practice
• At least 6months experience working with EMIS WEB clinical system.

Desirable

• At least 6-12 months experience of working in a GP Practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Upper Norwood Group Practice

Address

Chaucer House

130 Church Street

London

SE19 2NT

Employer's website

https://uppernorwoodgrouppractice.co.uk/ (Opens in a new tab)