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St James Medical Centre

Receptionist

The closing date is 21 November 2025

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Job summary

We are looking for an experienced, motivated and dynamic medical receptionist for 25 hours per week to join the team at St James Medical Centre. We are based in leafy Rawtenstall, close to good motorway links. Previous General Practice experience is preferred but training will be given.

Main duties of the job

As part of the admin team the successful candidate will be responsible for greeting patients and arriving them on the clinical system, dealing with queries and appointment requests both in person and by telephone and text message . The practice aims to have staff that are multi skilled and staff will broaden skills, learning to perform other admin functions. The practice is often very busy and therefore resilience and flexibility is required along with excellent communication skills.

About us

We have real team spirit in practice and the receptionist role works closely with the clinical team of GPs, nurses and wider health care roles. The team are supportive and friendly and happy to share skills and knowledge with colleagues.

Details

Date posted

27 October 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A4561-25-0005

Job locations

Burnley Road

Rawtenstall

Rossendale

Lancs

BB4 8HH


Job description

Job responsibilities

Answering telephone calls, texts and online request for queries and appointments. Signposting patients to the most appropriate staff or service. Liaising with clinical staff, updating systems, dealing with incoming and outgoing correspondence, processing repeat prescriptions. Supporting colleagues to deal with the daily workload and providing cover as needed where possible.

Job description

Job responsibilities

Answering telephone calls, texts and online request for queries and appointments. Signposting patients to the most appropriate staff or service. Liaising with clinical staff, updating systems, dealing with incoming and outgoing correspondence, processing repeat prescriptions. Supporting colleagues to deal with the daily workload and providing cover as needed where possible.

Person Specification

Experience

Essential

  • Experience in a customer facing role.
  • Experience of working with defined policies and processes.
  • Possess good communication skills.
  • Resilient in nature and reliable.
  • Good work ethic.
  • Flexible and willing to undertake training to learn new skills and roles.

Desirable

  • Experience of working in General Practice.
  • Experience of using the EMIS system.

Qualifications

Essential

  • Good standard of education in English and Maths (level 2)
Person Specification

Experience

Essential

  • Experience in a customer facing role.
  • Experience of working with defined policies and processes.
  • Possess good communication skills.
  • Resilient in nature and reliable.
  • Good work ethic.
  • Flexible and willing to undertake training to learn new skills and roles.

Desirable

  • Experience of working in General Practice.
  • Experience of using the EMIS system.

Qualifications

Essential

  • Good standard of education in English and Maths (level 2)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St James Medical Centre

Address

Burnley Road

Rawtenstall

Rossendale

Lancs

BB4 8HH


Employer's website

https://www.stjamesmedical.co.uk/ (Opens in a new tab)

Employer details

Employer name

St James Medical Centre

Address

Burnley Road

Rawtenstall

Rossendale

Lancs

BB4 8HH


Employer's website

https://www.stjamesmedical.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice manager

Susan Cadd

susan.cadd1@nhs.net

01706213060

Details

Date posted

27 October 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A4561-25-0005

Job locations

Burnley Road

Rawtenstall

Rossendale

Lancs

BB4 8HH


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