Practice Manager

Job description

Job responsibilities

Primary Responsibilities

The following are the core responsibilities of the practice manager. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

The practice manager is responsible for:

All non-clinical aspects of Willowbrook Medical Practice.

Practice Finance

Developing new income streams and minimising expenditure, when possible, without impacting on quality.

Managing the financial elements of the practice.

Maintaining an effective liaison with the accountant, overseeing practice accounts, ensuring year-end figures are presented.

Briefing partners on all financial matters, including forecasting.

Managing and processing partners drawings, PAYE and pensions for practice staff

Managing the procurement of GP practice equipment, supplies and services within target budgets.

Practice Operations

Reviewing and analysing current practices and working with the teams and their leads to improve practices.

Ensuring that Willowbrook Medical Practice is operated with both a patient focussed approach, combined with a commercial overview.

The management of the premises, including health and safety aspects such as risk assessments and mandatory training.

Marketing the practice appropriately

Supporting the management of the Patient Participation Group.

Supporting the management of all complaints.

Primary Care Funding and Contracts

Evaluating all changes to the practices regulatory and contractual arrangements and providing summary information and recommendations to the Partners.

Tendering for new services and business opportunities.

Advising Partners on all aspects of the various contractual arrangements that govern Willowbrook Medical Practices revenue.

Leading and managing any potential GP practice mergers and collaborative initiatives.

Managing contracts for services.

Promoting Willowbrook Medical Practices clinical and administrative activity that supports achievement of all contractual targets - QOF, IIF and Enhanced services.

Ensuring that that Willowbrook Medical Practice complies with the CQC regulations.

Strategy and Practice Development

Developing business plans; leading on business expansion and project management and any other functions deemed necessary by the Partnership to aid business growth.

Achieving the long-term strategic objectives in an effective working environment.

Developing, implementing, and embedding an efficient business resilience plan.

Coordinating the reviewing and updating of all practice policies and procedure

Leading change and continuous improvement initiatives; coordinating all projects within the practice

Adopting a strategic approach to the management of all patient services matters.

Monitoring and evaluating practice performance against targets

Human Resources

Managing the recruitment and retention of staff; develop, implement, and embed an effective succession plan.

Developing, implementing, and embedding an effective staff appraisal process.

Implementing effective systems for the resolution of disciplinary and grievance issues.

Maintaining an effective overview of HR legislation.

Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively.

Developing a system for Partner accountability.

Secondary Responsibilities

In addition to the primary responsibilities, the practice manager may be requested to:

Deputise for the partners at internal and external meetings.

Act as the primary point of contact for NHS(E), ICB, community services, suppliers and all other external stakeholders.

Person Specification

Qualifications

Essential

• Good standard of education with excellent literacy and numeracy skills
• Leadership and / or Management Experience

Desirable

• Educated to degree level in Business or Finance
• AMSPAR Qualification

Experience

Essential

• Experience of working with the public
• Experience of managing accounting procedures including budget and cash flow forecasting
• Experience of performance management, including appraisal writing, staff development and disciplinary procedures
• Experience of successfully developing and implementing projects
• Experience of workforce planning, forecasting and development
• Experience of chairing meetings, producing agendas and minutes

Desirable

• Experience of working in a health care setting
• NHS / Primary Care General Practice experience
• Relevant health and safety experience

Knowledge and skills

Essential

• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check
• Always maintains confidentiality
• Full UK driving licence
• Excellent communication skills (written, oral and presenting)
• Strong IT skills (generic)
• Excellent leadership skills
• Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
• Effective time management (Planning & Organising)
• Ability to network and build relationships
• Proven problem solving & analytical skills
• Ability to develop, implement and embed policy and procedure
• Ability to motivate and train staff

Desirable

• Ability to exploit and negotiate opportunities to enhance service delivery
• Proficient in the use of System One
• Competent in the use of accounting software, Quickbooks

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Willowbrook Medical Practice

Address

Brook Street

Sutton in Ashfield

Nottinghamshire

NG17 1ES

Employer's website

http://www.willowbrookmp.co.uk/ (Opens in a new tab)