Job responsibilities
Job summary:
To be fully experienced of the clinical system EMIS Web and the appointments and care history screens.
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Job responsibilities:
Reception
- To be fully experienced of the clinical system EMIS Web and the appointments and care history screens.
- To answer all Telephone calls coming into the practice
- Receiving patients consulting with members of practice team
- Handing completed repeat prescriptions to patient and checking names and address.
- Process appointment requests for today and future appointments from patients by telephone and in person
- Deal with visits requests in accordance with practice guidelines
- Be able to cover all reception positions when necessary which would be anytime between the hours of 8.00am 8.00pm.
- To have a thorough knowledge of all practice procedures
- To work in accordance of written protocols
- To be proactive and aware of work that needs to be done daily and completed
- Process repeat prescription request in accordance with practice guidelines when necessary
- Process patients change of address computer data and medical records (have knowledge of practice area)
- Dealing with queries from clinicians
- Have working knowledge of telephone, during and after hours
- Pulling/filing notes when necessary and update as required
- Making Tea / Coffee for all staff
Administration tasks (see rota/s for responsibilities)
- Filing medical records
- Processing Referrals as and when required
- Scanning
- Fax and photocopy as requested
- Ambulance bookings
- Internet prescriptions
- Logging/copying insurance reports as appropriate
- Assist with pathology links allocations to all Doctors
- Registering patients
- Any other admin duties as requested by the Practice Manager
Other Tasks
- Ensure building security have thorough knowledge of doors/windows/alarm.
- Close shutters, check rooms and lock up all of the surgery
- Any other tasks allocated by manager
Administration Duties
- Scanning
- Photocopying
- Computer work
- Any other task as allocated by Practice Manager
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:
- Using personal security systems within the workplace according to practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Actively reporting of health and safety hazards and infection hazards immediately when recognised
- Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
- Undertaking periodic infection control training (minimum annually)
- Reporting potential risks identified
Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights
Personal/professional development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality:
The post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognise peoples needs for alternative methods of communication and respond accordingly
Contribution to the implementation of services:
The post-holder will:
- Apply practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
- Participate in audit where appropriate