Job responsibilities
Main purpose of role
To work with the Partners and the management team to ensure the efficient and effective running of the Practice.
The Business Manager is responsible for overseeing the success of the practice through knowledge of its finances, business development goals, people and governance. The Business Manager will provide strategic leadership and management to enable the practice to meet its aims and objectives in a profitable, efficient, safe, effective working environment. The Business Manager will agree business plans, action plans for people, finance and partnership working.
The post will provide strategic leadership ensuring managerial cohesion in line with quality, statutory obligations, financial stability and excellent patient care.
Key relationships
Partners, Practice manager, GPs, managers, team leads, staff, ICB and PCN colleagues, healthcare providers, contractors & suppliers.
Responsibilities
Strategic management and planning
- Keep abreast of current affairs and identify potential threats and opportunities
- Contribute to practice strategy and develop ideas for future development
- Monitor and evaluate performance of the practice against objectives and manage change
- Prepare and annually update the practice 5-year strategic development plan
- Prepare the Surgery Risk register, organising quarterly meetings to update and create objectives, overseeing throughout the year.
- Represent the practice in external meetings as needed.
- Proactively seek contracts from the ICB or other healthcare organisations, to fully utilise the facilities in the surgery.
- Write bids for new funding opportunities with other healthcare providers.
- Prepare business cases when new streams of income are identified.
Financial Management
Working closely with our accountant and Practice Manager to
- Ensure effective financial controls are in place and adhered to
- Manage practice budgets and seek to maximise income
- Through negotiation with the ICB and PCN, ensure the practice receives appropriate and equitable allocation of resources
- Understand and report to the partners the financial implications of contract and legislation changes
- Manage practice accounts; submit year-end figures promptly and liaise with the practice accountants, Bishop Fleming.
- Monitor cash-flow, prepare regular forecasts and reports to the partners
- Manage and reconcile bank accounts
- Monitor and reconcile income and expenditure statements and purchase/sales ledger transactions
- Manage appropriate systems for handling and recording of cash, cheques and petty cash.
- Oversee private income and annually review private fees.
- Understand and oversee the correct recording and claiming of VAT.
- Understand and oversee the payroll system.
Organisational
Working closely with the Practice Manager and delegating where appropriate will:
- Convene meetings, prepare agendas and distribute minutes
- Arrange appropriate insurance cover
Working closely with the Lead Partner for Dispensary, the Clinical Pharmacist, Responsible Person and the Dispensary Manager, delegating where appropriate:
- Establish and support the operations of the Practice
- Perform analysis of drug spend opportunities
- Monitor variances from invoices related to purchases and credits
- Analyse workflows, organisational design, and the impact of technology and automation to develop new systems and improved efficiency within dispensary
Patient Services
Working closely with the Practice Manager and delegating where appropriate will
- Adopt a strategic approach to the development and management of patient services
- Ensure service development and delivery is in accordance with local and national guidelines
- Ensure that the practice complies with NHS contractual obligations
Personal Professional development
Participate in any training programme implemented by the practice to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Take responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality
Working closely with the Practice Manager and delegating where appropriate the Business Manager will strive to maintain quality within the practice, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources
Communication
The Business Manager should recognise the importance of effective communication within the team and will strive to:
Communicate effectively with other team members
Recognise peoples needs for alternative methods of communication and respond accordingly
Person Specification
Experience
Essential
- Experience of working in a senior management position.
- Experience of working in a an accounting role.
Desirable
- Experience of working in a healthcare setting.
Qualifications
Essential
- Degree level qualification in finance or equivalent that demonstrates analytical knowledge and ability.
- Experience of working with the public both face to face and on the telephone.
- Experience of leading a department or organisation.
- Experience of data analysis/audit work, producing reports and presenting findings.
- Experience of reviewing risks and/or responding to complaints/significant incidents.
- Excellent communication skills (Written and Oral), confident IT skills (Microsoft Word, email etc.) `
- Clear, polite telephone manner.
- Leadership and staff training.
- Time Management and the ability to work to deadlines.
- Problem solving skills and good judgement.
- Smart, polite, honest, reliable and confident.
- Planning and organising work of self and colleagues, sees activities through to completion.
Desirable
- Masters level qualification or equivalent experience that demonstrates Leadership, Management, Financial or Business Administration knowledge and ability.
- Experience of working within healthcare setting.
- Working knowledge of SystmOne clinical system or equivalent.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.