Job summary
Petroc Group Practice is seeking an enthusiastic, motivated, and adaptable candidate to join our team.
Are you looking for a rewarding new challenge, job security, and the opportunity to make a real difference in your local community?
The role of Care Coordinator is dynamic and demanding. We are looking for someone who is confident, highly organised, and able to manage multiple tasks while communicating effectively in a fast paced healthcare environment.
The successful candidate will provide a high standard of administrative support and patient focused care, ensuring smooth coordination of services and an excellent experience for all patients.
Main duties of the job
Organise, attend, and minute Multi-Disciplinary Team (MDT), Complex Care, and Safeguarding meetings; follow up on actions. Prepare personalised care plans (PCPs) in collaboration with GPs and managers. Record patient interventions accurately on electronic databases (e.g., EMIS). Act as a key point of contact for Safeguarding and follow up on related actions. Provide support and guidance to patients, families, and carers, ensuring a patient-focused approach. Work collaboratively with internal teams and external services to maintain efficient care delivery. Plan and prioritise own workload, using initiative while contributing effectively to the team.Maintain strong IT skills, including Microsoft Office, Outlook, and Excel, to manage administrative tasks.
About us
Petroc Group Practice has 4 sites, St Columb Major, Padstow, St Columb Road and St Merryn.
We are a dispensing practice based in north Cornwall in quite a rural setting. On the beautiful, and hard to beat, north Cornwall coast, we are no Doc Martin. With a population of just over 17,000 we are keen to provide our patients with the services they need, improve patient outcomes and to give continuity of care.
We are a friendly and supportive team, with lots of experienced members of staff that are on hand for advice and assistance.
We have a varied group of clinicians, with GP Partners, salaried GPs, Medical students and Registrars, sitting alongside Paramedics, Social Prescribers, Clinical Pharmacist, Nurse Practitioners, HCA's and all our dispensers, admin and secretarial teams.
We are looking for an enthusiastic and motivated Workflow Administrator to join our Administration Team to provide support to the Doctors, Health Professionals and Management Team. The successful candidate must be flexible in their approach and be able to use their own initiative.
Job description
Job responsibilities
- Be responsible for preparing, arranging, attending and minuting Multi-Disciplinary Team Meetings, Complex Care and Safeguarding meetings. (scheduled monthly for the year)
- Proactively prepare any actions prior to the MDT ensuring all relevant clinicians are present.
- To record patient interventions on relevant electronic database systems (e.g. EMIS).
- Follow up on all forward actions resulting from MDT discussions.
- Create Personalised Care Plans for patients, working with GPs and managers to identify patients that would benefit from a PCP.
- To be customer (patient, carer, GP) focused when representing the service.
- To work collaboratively with other teams and services to maintain an effective and efficient service.
- Point of contact for Safeguarding.
- To offer appropriate support and guidance to patients and their families/carers.
- To plan / organise work using own initiative, whilst being able to work as a valuable member of a team.
- To have excellent IT skills, to include Microsoft Office, Outlook and Excel.
- To action emails that are sent through the database for Adult and Child Safeguarding.
- Padstow/St Columb Safeguarding Meeting every 6-8 weeks.
- Complex Care Meeting every 4-5 weeks.
- Excellent customer service skills and the ability to put the needs of patients first.
- Computer literacy, including a working knowledge of relevant programs, such as Word and Excel.
- The ability to function well in a team to provide effective administrative support.
- Excellent organisational skills to ensure that an office runs smoothly.
- Ability to maintain strict confidentiality and deal with the public in a sensitive way.
- Good spelling and grammar for typing clinical and administrative letters and other correspondence.
- Knowledge of medical terminology to accurately type out medical reports and other documents
Job description
Job responsibilities
- Be responsible for preparing, arranging, attending and minuting Multi-Disciplinary Team Meetings, Complex Care and Safeguarding meetings. (scheduled monthly for the year)
- Proactively prepare any actions prior to the MDT ensuring all relevant clinicians are present.
- To record patient interventions on relevant electronic database systems (e.g. EMIS).
- Follow up on all forward actions resulting from MDT discussions.
- Create Personalised Care Plans for patients, working with GPs and managers to identify patients that would benefit from a PCP.
- To be customer (patient, carer, GP) focused when representing the service.
- To work collaboratively with other teams and services to maintain an effective and efficient service.
- Point of contact for Safeguarding.
- To offer appropriate support and guidance to patients and their families/carers.
- To plan / organise work using own initiative, whilst being able to work as a valuable member of a team.
- To have excellent IT skills, to include Microsoft Office, Outlook and Excel.
- To action emails that are sent through the database for Adult and Child Safeguarding.
- Padstow/St Columb Safeguarding Meeting every 6-8 weeks.
- Complex Care Meeting every 4-5 weeks.
- Excellent customer service skills and the ability to put the needs of patients first.
- Computer literacy, including a working knowledge of relevant programs, such as Word and Excel.
- The ability to function well in a team to provide effective administrative support.
- Excellent organisational skills to ensure that an office runs smoothly.
- Ability to maintain strict confidentiality and deal with the public in a sensitive way.
- Good spelling and grammar for typing clinical and administrative letters and other correspondence.
- Knowledge of medical terminology to accurately type out medical reports and other documents
Person Specification
Experience
Essential
- 1 years Medical Receptionist/Secretary/Care Coordinator experience (preferred) or
- Relevant qualification in social care or healthcare administration
- Proficient in Microsoft Word and Microsoft Excel
Desirable
- Knowledge of EMIS
- Demonstrable knowledge of medical terminology
Qualifications
Desirable
- Ideally Candidates will have AMSPAR or City & Guilds equivalent qualification
Person Specification
Experience
Essential
- 1 years Medical Receptionist/Secretary/Care Coordinator experience (preferred) or
- Relevant qualification in social care or healthcare administration
- Proficient in Microsoft Word and Microsoft Excel
Desirable
- Knowledge of EMIS
- Demonstrable knowledge of medical terminology
Qualifications
Desirable
- Ideally Candidates will have AMSPAR or City & Guilds equivalent qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.