Medical Receptionist

Job summary

Petroc Group Practice is looking for an enthusiastic, motivated and flexible candidate to join our team.

Are you looking for a new challenge? Job security? A chance to help make a difference to the local community?

The role of Medical Receptionist is highly demanding, we are looking for someone who is confident, great at multi-tasking and can communicate effectively in a busy environment.

The successful candidate will need to provide a high level of Administrative Duties/Customer Service to our patients.

Main duties of the job

You will manage general administrative and reception tasks within the Practice, following established processes, policies, and procedures to deliver a high quality service. You will handle patient enquiries efficiently and courteously.

Your core responsibilities will include;

• Managing telephone, face to face, and electronic enquiries.
• Scheduling and amending patient appointments and home visits.
• Communicating information from the clinical team to patients.
• Supporting patients in accessing both our services and those available in the wider community.

We are seeking compassionate, enthusiastic, and caring individuals with a genuine interest in patient care, strong communication skills, and a positive, proactive approach to their work.

About us

Petroc Group Practice has 4 sites, St Columb Major, Padstow, St Columb Road and St Merryn.

We are a dispensing practice based in north Cornwall in quite a rural setting. On the beautiful, and hard to beat, north Cornwall coast, we are no Doc Martin. With a population of just over 17,000 we are keen to provide our patients with the services they need, improve patient outcomes and to give continuity of care.

We are a friendly and supportive team, with lots of experienced members of staff that are on hand for advice and assistance.

We have a varied group of clinicians, with GP Partners, salaried GPs, Medical students and Registrars, sitting alongside Paramedics, Social Prescribers, Clinical Pharmacist, Nurse Practitioners, HCA's and all our dispensers, admin and secretarial teams.

We are looking for an enthusiastic and motivated Workflow Administrator to join our Administration Team to provide support to the Doctors, Health Professionals and Management Team. The successful candidate must be flexible in their approach and be able to use their own initiative.