Medical Secretary

Job description

Job responsibilities

Full Job Description

The Petroc Group Practice has 3 sites, Padstow, St Columb Major and St Columb Road.

We are a dispensing practice based in north Cornwall in quite a rural setting. On the beautiful, and hard to beat, north Cornwall coast, we are no Doc Martin. With a population of just over 17,000 we are keen to provide our patients with the services they need, improve patient outcomes and to give continuity of care.

We are a friendly and supportive team, with lots of experienced members of staff that are on hand for advice and assistance.

We have a varied group of clinicians, with GP Partners, salaried GPs, Medical students and Registrars, sitting alongside Paramedics, Social Prescribers, Clinical Pharmacist, FCP, Nurse Practitioners, HCA's and all our dispensers, admin and secretarial teams.

We are looking for an enthusiastic and motivated Medical Secretary to join our secretarial team to provide support to the doctors and health professionals and Management Team. The post holder will need to be proficient in audio typing and word processing and will require excellent communication skills. The successful candidate must be flexible in their approach and be able to use their own initiative.

Hours: Part/Full-Time

Salary: Negotiable dependent on experience.

Benefits:

• 25 days Annual leave Bank holidays
• NHS pension
• On-site parking

Job responsibilities:

• To provide an efficient audio, copy typing and word processing service for GPs and health professionals and management team as required. This includes the typing of letters, reports, patient referrals, minutes, memorandums, etc. in an accurate and quality manner.
• To assist the Management Team with all clerical and administrative duties.
• To make appointments, bookings and admissions as required.
• To liaise and arrange meetings as required and to attend meetings and take minutes.
• To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure.
• To retrieve medical records and assist the completion of medical/insurance records.
• File patient records and correspondence in patient medical records.
• To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
• To maintain the computer clinic system in an accurate and secure manner.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Medical Secretary skills and qualifications

Medical Secretaries interact with people throughout their working day. Apart from dealing directly with patients, they liaise with consultants, co-workers, suppliers and medical staff. They therefore need good communication skills including the ability to actively listen to their team, colleagues and patients. In addition, they must facilitate communication between members of a team and clearly verbalise ideas and information. A successful Medical Secretary candidate will have various prerequisite skills and qualifications that typically include:

• Excellent customer service skills and the ability to put the needs of patients first
• Knowledge of medical terminology to accurately type out medical reports and other documents
• Computer literacy, including a working knowledge of relevant programs, such as Word and Excel
• The ability to function well in a team to provide effective administrative support
• Excellent organisational skills to ensure that an office runs smoothly
• Ability to maintain strict confidentiality and deal with the public in a sensitive way
• Good spelling and grammar for typing clinical and administrative letters and other correspondence
• Ideally candidates will have AMSPAR or City & Guilds equivalent qualification

Person Specification

Communication skills

Essential

• Medical Secretaries interact with people throughout their working day. Apart from dealing directly with patients, they liaise with consultants, co-workers, suppliers and medical staff. They therefore need good communication skills including the ability to actively listen to their team, colleagues and patients. In addition, they must facilitate communication between members of a team and clearly verbalise ideas and information

Experience

Essential

• Excellent customer service skills and the ability to put the needs of patients first
• The ability to function well in a team to provide effective administrative support
• Excellent organisational skills to ensure that an office runs smoothly
• Ability to maintain strict confidentiality and deal with the public in a sensitive way
• Good spelling and grammar for typing clinical and administrative letters and other correspondence

Qualifications

Essential

• Ideally candidates will have AMSPAR or City & Guilds equivalent qualification
• Knowledge of medical terminology to accurately type out medical reports and other documents
• Computer literacy, including a working knowledge of relevant programs, such as Word and Excel

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Petroc Group Practice

Address

St Columb Major Surgery

Trekenning Road

St Columb

Cornwall

TR9 6RR

Employer's website

https://www.petrocgrouppractice.co.uk/ (Opens in a new tab)