Deputy Care Navigation Lead

Job summary

We are a friendly and supportive training practice located on the outskirts of Halifax, West Yorkshire and we have a very exciting opportunity for a motivated, committed and experienced Deputy Care Navigation Lead to join the team for 37 hours per week.

Main duties of the job

Support Care Navigation Lead in day-to-day supervision of team.

Assist with staff recruitment, induction & training

Help manage rotas, annual leave and sickness cover

Monitor team performance

Assist the Care Navigation Lead with appraisals, updating policies and protocols

Ensure Care Navigation team duties are carried out efficiently

Assist the Care Navigation Lead with handling IT Issues

Oversee and complete the booking of appointments, handling of enquiries, and processing of prescription requests by the team.

Identify and resolve operational issues

Handle complex or sensitive patient queries

Promote a welcoming, caring, and efficient front-of-house environment.

Support communication between patients, clinicians, and administrative staff.

Identify and deliver team training where required alongside the Care Navigation Lead.

Ensure annual leave requests are appropriately made and recorded and sickness is recorded

Coordinate the provision of temporary reception staff if required ensuring sufficient cover is provided for periods of leave and other staff absences

Provide initial guidance and act as an initial port of call in dealing with patients who wish to complain

Manage all deliveries to the practice, ensuring adherence to the cold chain policy

Ensure the stock of relevant paperwork is replenished

Deputise for the Care Navigation Lead during periods of absence

Assist with Premises Management at the practice sites

About us

The Practice

We are a two site practice based in a beautiful part of West Yorkshire and the successful candidate will be required to work across both of our sites. The surgery is well-established, friendly, supportive and inclusive. We have a growing practice size of approximately 16,500 patients currently based over the two sites which are located within ten minutes of each other.

We are committed to the well-being of our patients and staff and always welcome new ideas to improve patient care. We are very proud to have an excellent reputation in the local area, providing very high standards of care and currently rated Good by CQC. We take an active part in our PCN (Lower Valley PCN) and the LMC with one of our GP Partners currently the Clinical Director of our PCN and another GP Partners who is on the LMC board. The practice uses TPP SystmOne clinical system.

The Team

The team includes six GP Partners, two Salaried Gps, four Advanced Clinical Practitioners who are supported by a full Nursing Team comprising of four Practice Nurses, one Nursing Associate, one Healthcare Assistant, two Phlebotomists as well as Pharmacy Prescribers. The practice also has First Contact Physiotherapy and Podiatry services running from the practice.