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The Northolme Practice

Receptionist

Information:

This job is now closed

Job summary

This is an exciting opportunity for an experienced receptionist to join the team to provide reception support and services for the practice.

Main duties of the job

To provide cover for holiday, sickness and other absences for reception and administration duties at all sites of the Northolme Practice as and when required

To ensure that patients enquiries are dealt with courteously and efficiently in person and on the phone. A very high standard of Customer Service is expected at all times. In addition, ensuring filing, record keeping and distribution of documents is undertaken correctly and promptly

About us

The Practice

We are currently a two site practice based in a beautiful part of West Yorkshire and the successful candidate would be working across both sites. The surgery is extremely well-established, friendly, supportive and inclusive. We have a growing practice size of approximately 15,700 patients currently based over the two sites which are located within ten minutes of each other. We are committed to the well-being of our patients and staff and always welcome new ideas to improve patient care. We are very proud to have an excellent reputation in the local area, providing very high standards of care and currently rated Good by CQC. We take an active part in our PCN (Lower Valley PCN) and the LMC with one of our GP Partners currently the Clinical Director of our PCN and one of our team who is on the LMC board. The practice uses TPP SystmOne clinical system.

The Team

The team includes five GP Partners, three Salaried Gp's, four Advanced Clinical Practitioners who are supported by a full Nursing Team comprising of four Practice Nurses, one Nursing Associate, one Healthcare Assistant, two Phlebotomists as well as Pharmacy Prescribers. The practice also has First Contact Physiotherapy and Podiatry services running from the practice.

Details

Date posted

26 September 2023

Pay scheme

Other

Salary

£10.71 an hour

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A4539-23-0000

Job locations

Kos Clinic

Roydlands Street, Hipperholme

Halifax

West Yorkshire

HX3 8AF


Northowram Surgery

Northowram Green

Halifax

West Yorkshire

HX3 7JE


Job description

Job responsibilities

We are looking for a motivated receptionist who is passionate about providing high quality service and tackling the role in new and exciting ways. We want you to come and work alongside an already motivated and inspiring practice team of like-minded and varied people. The post holder will be expected to undertake all the normal duties and responsibilities associated with a receptionist role working within primary care including but not limited to the following:

Maintaining and monitoring the practice appointment system

Process personal, telephone and e-requests for appointments

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

Signpost patients to the correct service

Initiating contact with and responding to, requests from patients, team members and external agencies

Read code data on Systmone

Photocopy documentation as required

Data entry of new and temporary registrations and relevant patient information as required

Input data into the patients healthcare records as necessary

Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team

Manage all queries as necessary in an efficient manner

Carry out system searches as requested

Maintain a clean, tidy, effective working area at all times

Monitor and maintain the reception area and notice boards

Support all clinical staff with general tasks as requested

Job description

Job responsibilities

We are looking for a motivated receptionist who is passionate about providing high quality service and tackling the role in new and exciting ways. We want you to come and work alongside an already motivated and inspiring practice team of like-minded and varied people. The post holder will be expected to undertake all the normal duties and responsibilities associated with a receptionist role working within primary care including but not limited to the following:

Maintaining and monitoring the practice appointment system

Process personal, telephone and e-requests for appointments

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

Signpost patients to the correct service

Initiating contact with and responding to, requests from patients, team members and external agencies

Read code data on Systmone

Photocopy documentation as required

Data entry of new and temporary registrations and relevant patient information as required

Input data into the patients healthcare records as necessary

Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team

Manage all queries as necessary in an efficient manner

Carry out system searches as requested

Maintain a clean, tidy, effective working area at all times

Monitor and maintain the reception area and notice boards

Support all clinical staff with general tasks as requested

Person Specification

Qualifications

Essential

  • Good computer skills and prior knowledge of emails, Word and Excel is essential.

Desirable

  • Knowledge of SystmOne and PATCHS would also be highly advantageous.

Experience

Essential

  • Experience of working in a customer service setting.

Desirable

  • Experience of working in a GP practice.
Person Specification

Qualifications

Essential

  • Good computer skills and prior knowledge of emails, Word and Excel is essential.

Desirable

  • Knowledge of SystmOne and PATCHS would also be highly advantageous.

Experience

Essential

  • Experience of working in a customer service setting.

Desirable

  • Experience of working in a GP practice.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Northolme Practice

Address

Kos Clinic

Roydlands Street, Hipperholme

Halifax

West Yorkshire

HX3 8AF


Employer's website

https://www.thenortholmepractice.co.uk/ (Opens in a new tab)

Employer details

Employer name

The Northolme Practice

Address

Kos Clinic

Roydlands Street, Hipperholme

Halifax

West Yorkshire

HX3 8AF


Employer's website

https://www.thenortholmepractice.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Mr Hassan Ibrahim

hassan.ibrahim6@nhs.net

Details

Date posted

26 September 2023

Pay scheme

Other

Salary

£10.71 an hour

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A4539-23-0000

Job locations

Kos Clinic

Roydlands Street, Hipperholme

Halifax

West Yorkshire

HX3 8AF


Northowram Surgery

Northowram Green

Halifax

West Yorkshire

HX3 7JE


Supporting documents

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