Mount Pleasant Health Centre

IT Support Assistant

The closing date is 12 September 2025

Job summary

We are seeking a proactive and reliable IT Support Assistant to provide first-line technicalsupportand ensure a reliable, secure, and efficient operation of all IT and digital systems across the Health Centre. Reporting to the Practice Manager and working closely with external ITproviders, this staff-facing role supports both clinical and non-clinical teams, helping to minimise service disruption and maintain optimal system performance. The ideal candidate will be a proactive problem-solver with strong organisational and communication skills, committed to maintaining a secure technological environment thatsupports the delivery of high-quality healthcare services. This role requires flexibility, adaptability, and a willingness to go the extra mile to troubleshoot and resolve issues across various areas of the Health Centre. If you're passionate about IT support and dedicated to helping others, we'd love to hear from you!

Main duties of the job

The Information Technology (IT) Support Assistant is responsible for providing first-line technical support to staff and ensuring the smooth, secure, and efficient operation of all IT and digital systems across the organisation. This includes responding to support requests via phone, email, or in person, and resolving issues related to hardware, software, networks, and user accounts in a timely and professional manner. The role involves setting up, configuring, and maintaining IT equipment such as PCs, laptops, printers, mobile devices as well as supporting software installations, updates, and system maintenance tasks.

The IT Support Assistant will also assist with onboarding and offboarding staff by preparing and recovering IT equipment and managing access to systems. A key part of the role is ensuring IT security and compliance with data protection policies, contributing to regular backups and system monitoring. Additionally, the post holder will provide basic training and guidance to users, maintain accurate records of support activity and equipment inventory, and liaise with external IT service providers to escalate complex issues when necessary.

About us

Mount Pleasant Health Centre (MPHC) is an innovative GP practice in Exeter City, caring for over 17,000 patients. We are one of the largest training practices in Devon, most of the partners are GP trainers, involved in the education of student nurses, medical students, and a variety of doctor training posts. We have an excellent relationship with our league of friends charity and our Patient Participation Group, keeping us patient focused and working together on opportunities to benefit patient care. We are the Lead Practice of NEXUS Primary Care Network (PCN), that consists of five GP Practices and covers a population of 42,000 patients. We have several PCN ARRS staff working on site at the health center providing an excellent multidisciplinary working environment. We are a modern dynamic practice and strive to balance our continued evolution with the provision of excellent family medicine.

Date posted

27 August 2025

Pay scheme

Other

Salary

£12.94 to £13.50 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

A4524-25-0005

Job locations

Mount Pleasant Health Centre

Mount Pleasant Road

Exeter

EX4 7BW

Job description

Job responsibilities

The duties and responsibilities to be undertaken by IT Support Assistant may include any or all of the items in the following list. This is not an exhaustive list, and duties may be varied from time to time under the direction of Practice Manager, dependent on current and evolving practice workload, staffing levels and business priorities:

Act as the initial point of contact for Health Centre staff seeking IT support, providing prompt resolution to technical issues to minimise service disruptions.

Log, track, and manage IT support requests with external service providers (e.g., DELT), ensuring timely follow-up and resolution of issues.

Provide frontline support for various IT systems, including PCs, laptops, printers, tablets, telephones, touchscreen kiosks, and card machines. Troubleshoot hardware, software, and network issues, escalating complex problems when necessary.

Install, configure, and maintain IT hardware and software, ensuring systems are secure and fully operational across the organisation.

Support the setup of new staff, including workstation preparation, account creation (Windows, SystmOne, NHS Mail, eConsult), and providing basic IT induction.

Administer and maintain IT infrastructure, including routers, switches, firewalls, VPNs, and Microsoft 365 services (e.g., SharePoint, Teams, OneDrive).

Monitor and maintain IT security by ensuring software updates, antivirus protection, and educating users on security best practices.

Maintain the IT asset register, including logging and tagging equipment, and conducting regular audits to ensure accurate inventory.

Perform regular system backups, health checks, and monitor network/server performance to ensure smooth operational continuity.

Support clinical systems like SystmOne, offering staff training and troubleshooting assistance as a key user.

Assist with IT-related projects such as system upgrades, migrations, and process automation.

Ensure compliance with the Data Security and Protection Toolkit (DSPT) and other relevant IT policies and standards.

Act as a point of contact for third-party vendors regarding warranty issues, procurement, and support claims.

Contribute to the development and maintenance of IT documentation, training manuals, and user guidance to promote staff understanding and support.

Relocate and reconfigure IT equipment during internal moves to ensure continued operational efficiency.

Assist with the functionality of digital systems, such as waiting room displays, touchscreen kiosks, and meeting screen setup.

Provide advice and solutions for technical issues, ensuring minimal recurrence.

Assist with hardware and software installations, network/system issues, and monitor IT security alerts.

Assist with ad-hoc IT tasks and projects as and when required, including complex queries, backups, and virus protection tasks.

Develop expertise in clinical software, SystmOne, and become a key resource for staff training and support.