Job summary
We are seeking a friendly and well-organised Administrator/Receptionist to join our team at The Limes Medical Centre. This important role supports the daily running of the practice by greeting patients, managing appointments, and providing essential administrative support to the clinical and management team. The successful candidate will be confident in working in a fast-paced environment, have excellent communication skills, and be committed to delivering high-quality patient care.
Main duties of the job
The Administrator/Receptionist will be responsible for greeting patients, managing appointment bookings, and handling enquiries both in person and over the phone. The role includes maintaining accurate patient records, processing registrations, managing prescription requests, and ensuring all correspondence and documentation is completed to a high standard. The post-holder will also support clinicians by organising referrals, processing Docman tasks, and assisting with general administrative duties. Confidentiality, professionalism, and excellent customer service are essential, as the role plays a key part in ensuring the smooth and efficient running of the practice.
About us
The Limes Medical Centre is a long-established GP surgery providing high-quality primary care services to our local community. Our practice is committed to delivering safe, effective, and compassionate healthcare while maintaining a welcoming and patient-centred environment. We offer a wide range of services including general medical consultations, chronic disease management, health screenings, and vaccinations.
Our team consists of experienced GPs, nurses, healthcare professionals, and administrative staff who work collaboratively to ensure patients receive timely and responsive care. We are dedicated to continuously improving patient experience, upholding confidentiality, and meeting all regulatory and clinical governance standards.
As a training-focused and forward-thinking organisation, The Limes Medical Centre values professionalism, teamwork, and development. We aim to support both our patients and our staff, creating a supportive workplace that encourages learning and service excellence.
Job description
Job responsibilities
The Administrator/Receptionist will play a key role in supporting the smooth running of The Limes Medical Centre. This position involves frontline patient interaction and a variety of administrative responsibilities to ensure an efficient and welcoming service for all who attend or contact the practice.
Key duties include:
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Greeting and assisting patients and visitors in a friendly, professional manner
-
Managing appointment bookings, cancellations, patient check-in and check-out
-
Handling enquiries by telephone, email, and face-to-face, ensuring messages are passed on accurately and promptly
-
Processing prescription requests, referrals, medical reports and clinical correspondence
-
Managing Docman tasks efficiently, ensuring accurate review and allocation
-
Updating and maintaining patient records, ensuring confidentiality and data protection compliance
-
Assisting with registrations, deduction requests and maintaining accurate patient information
-
Completing general administrative tasks including scanning, filing, data entry, photocopying and processing incoming/outgoing post
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Supporting clinicians and management in the delivery of high-quality patient care
-
Ensuring the reception area and admin office operate smoothly and professionally
-
Working in accordance with practice protocols, safeguarding principles and confidentiality policies
-
Providing cover and support to colleagues when required to maintain service levels
The successful candidate will be reliable, confident using IT systems, able to multitask in a fast-paced environment, and committed to excellent customer service. Previous administrative or receptionist experience, particularly within a healthcare setting, is desirable.
Job description
Job responsibilities
The Administrator/Receptionist will play a key role in supporting the smooth running of The Limes Medical Centre. This position involves frontline patient interaction and a variety of administrative responsibilities to ensure an efficient and welcoming service for all who attend or contact the practice.
Key duties include:
-
Greeting and assisting patients and visitors in a friendly, professional manner
-
Managing appointment bookings, cancellations, patient check-in and check-out
-
Handling enquiries by telephone, email, and face-to-face, ensuring messages are passed on accurately and promptly
-
Processing prescription requests, referrals, medical reports and clinical correspondence
-
Managing Docman tasks efficiently, ensuring accurate review and allocation
-
Updating and maintaining patient records, ensuring confidentiality and data protection compliance
-
Assisting with registrations, deduction requests and maintaining accurate patient information
-
Completing general administrative tasks including scanning, filing, data entry, photocopying and processing incoming/outgoing post
-
Supporting clinicians and management in the delivery of high-quality patient care
-
Ensuring the reception area and admin office operate smoothly and professionally
-
Working in accordance with practice protocols, safeguarding principles and confidentiality policies
-
Providing cover and support to colleagues when required to maintain service levels
The successful candidate will be reliable, confident using IT systems, able to multitask in a fast-paced environment, and committed to excellent customer service. Previous administrative or receptionist experience, particularly within a healthcare setting, is desirable.
Person Specification
Experience
Essential
- Previous experience in a receptionist, administrative, or customer-facing role
- Experience using IT systems confidently, including email, Microsoft Office, and data entry
- Experience handling enquiries both by telephone and face-to-face
- Ability to maintain confidentiality and handle sensitive information appropriately
- Experience working in a GP surgery, NHS, or healthcare setting (desirable)
- Experience using EMIS, Docman, or SystmOne (desirable)
- Experience processing prescriptions, referrals, or medical correspondence (desirable)
Qualifications
Essential
- Qualifications:
- Good standard of general education (GCSE English and Maths or equivalent)
- Ability to demonstrate accurate written and verbal communication
- Experience:
- Previous experience in a receptionist, administrative, or customer-facing role
- Confident using IT systems, including email, Microsoft Office, and data entry
- Experience handling enquiries by phone and face-to-face
- Ability to maintain confidentiality and handle sensitive information appropriately
- Skills and Abilities:
- Excellent communication and interpersonal skills
- Strong organisational skills and ability to multitask
- Able to remain calm and professional during busy periods
- High level of accuracy and attention to detail
- Able to work independently and as part of a team
- Reliable, punctual, and professional in behaviour and appearance
- Other Requirements:
- Commitment to high-quality patient care
- Flexible approach to working hours
- Willingness to undertake training and ongoing development
Desirable
- Qualifications:
- Administration or customer service qualification
- NVQ Level 2/3 in Business Administration (or equivalent)
- Experience:
- Experience working in a GP surgery, NHS, or healthcare setting
- Experience using EMIS, Docman or SystmOne
- Experience processing prescriptions, referrals, or medical correspondence
- Additional Skills:
- Ability to take initiative and suggest improvements
- Awareness of data protection, GDPR, and safeguarding procedures
Person Specification
Experience
Essential
- Previous experience in a receptionist, administrative, or customer-facing role
- Experience using IT systems confidently, including email, Microsoft Office, and data entry
- Experience handling enquiries both by telephone and face-to-face
- Ability to maintain confidentiality and handle sensitive information appropriately
- Experience working in a GP surgery, NHS, or healthcare setting (desirable)
- Experience using EMIS, Docman, or SystmOne (desirable)
- Experience processing prescriptions, referrals, or medical correspondence (desirable)
Qualifications
Essential
- Qualifications:
- Good standard of general education (GCSE English and Maths or equivalent)
- Ability to demonstrate accurate written and verbal communication
- Experience:
- Previous experience in a receptionist, administrative, or customer-facing role
- Confident using IT systems, including email, Microsoft Office, and data entry
- Experience handling enquiries by phone and face-to-face
- Ability to maintain confidentiality and handle sensitive information appropriately
- Skills and Abilities:
- Excellent communication and interpersonal skills
- Strong organisational skills and ability to multitask
- Able to remain calm and professional during busy periods
- High level of accuracy and attention to detail
- Able to work independently and as part of a team
- Reliable, punctual, and professional in behaviour and appearance
- Other Requirements:
- Commitment to high-quality patient care
- Flexible approach to working hours
- Willingness to undertake training and ongoing development
Desirable
- Qualifications:
- Administration or customer service qualification
- NVQ Level 2/3 in Business Administration (or equivalent)
- Experience:
- Experience working in a GP surgery, NHS, or healthcare setting
- Experience using EMIS, Docman or SystmOne
- Experience processing prescriptions, referrals, or medical correspondence
- Additional Skills:
- Ability to take initiative and suggest improvements
- Awareness of data protection, GDPR, and safeguarding procedures
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.