Health & Wellbeing Coach

Job description

Job responsibilities

This role focuses on enhancing 'patient activation' by empowering individuals to improve their health outcomes and sense of wellbeing, thereby reducing unnecessary dependence on clinical services. This is achieved through interventions like self-management education and peer support, helping individuals set and achieve personal health goals. Collaborating with social prescribing services ensures appropriate referrals to community-based activities that support health and wellbeing. As part of a multidisciplinary team, the role promotes Health Coaching and advocates for Personalised Care and Supported Self-Management, guiding local professionals in making suitable referrals and raising awareness of health coaching services, particularly among underserved groups. Team participation and pathway development tailored to patient needs are essential, as is holistic support in collaboration with health, social care, and voluntary sector providers. Ensuring all PCN staff are knowledgeable about health coaching and social prescribing, fostering shared decision-making, and understanding patients' activation levels are key responsibilities. The role involves facilitating access to personal health budgets when suitable, using IT and MDT channels to identify patients who would benefit from health coaching, and adapting to service needs. Additionally, it includes gathering and analysing data on service user experiences and the impact of health coaching to support the integration of personalized care into local health systems.

Person Specification

Experience

Essential

• The role requires a variety of personal qualities and attributes, emphasising kindness, reflection, and self-awareness. Candidates should recognise what matters to individuals, focusing on their strengths rather than their problems. Believing in people's untapped potential, they should provide non-judgmental and empowering services. The approach should be asset-based, starting with what works well and leveraging strengths in all interactions. Excellent communication and influence skills are essential, with an ability to build rapport easily. Integrity, openness, inclusiveness, and valuing diversity are critical, alongside a commitment to equality, good working relationships, and continuous learning and development. The role involves promoting high standards, consistently thinking about how to support clinicians and frontline staff for better patient outcomes.

Desirable

• Experience working in either primary or secondary care NHS services.

Disclosure and Barring Service

Essential

• Meets DBS reference standards and criminal record checks

General

Essential

• Overall, the role demands a blend of compassionate personal attributes, relevant qualifications, and diverse experience to effectively empower individuals, promote health and wellbeing, and support healthcare professionals in delivering improved patient outcomes.

Qualifications

Essential

• Level 3 qualifications as a minimum are ideal for this role training includes a coaching/counselling qualification or relevant experience involving reflective listening skills. Candidates should have training in non-clinical Supported Self-Management (SSM) Health Coaching through a Personalised Care Institute (PCI)-accredited organisation. They must be willing to attend a minimum four-day training program with a PCI-accredited trainer or organisation in non-clinical SSM health coaching skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Queens Park Medical Centre

Address

Farrer Street

Stockton-on-Tees

TS18 2AW

Employer's website

https://www.qpmc.co.uk/ (Opens in a new tab)