Job summary
Queens Park Medical Centre is a busy GP practice based in Stockton-on-Tees. We are seeking a Medical Receptionist to join our friendly team. Full or part time considered
We are looking for an individual who is a good communicator with excellent interpersonal and customer service skills.
Knowledge of the workings of General Practice and SystmOne clinical system would be a distinct advantage.
Main duties of the job
The primary responsibility is to provide a high quality service to our patients.
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
The ability to work under pressure whilst remaining calm is essential, whilst also using your own judgement, resourcefulness and common sense.
Facilitate effective communication between patients, members of the primary healthcare team, secondary care and other associated healthcare agencies.
Undertake a variety of administrative duties to assist in the smooth running of the practice.
About us
We are a large, busy practice with 18,400 patients. We have 9 GPs, 4 Nurse Practitioners, a practice Pharmacist, 5 Practice Nurses, 4 HCAs, a Physiotherapist, a social prescribing team and a superb group of
highly committed and enthusiastic administrative and reception staff.
We are proud to offer a friendly and welcoming environment providing excellent healthcare to the residents of Stockton-on-Tees.
The work is fast paced and challenging but is rewarding, and you will be part of a great team.
Job description
Job responsibilities
- Answer
the telephone as a priority
- Book/cancel
appointments
- Take
messages accurately and pass on in a timely manner
- Organise
home visit requests
- Deal with
general enquiries and complaints
- Give out
pathology results
- Register
new patients and temporary residents and make up paper records
- Greet
and direct patients and visitors
- Organise
translators
- Respond
to the needs of GPs and Nurses to enable efficient clinics
- Input
and extract information from the Practice computer system
- Update
the clinical system with information eg smoking, ethnicity
- Action
change of address notification
- Any
other filing, record keeping and distribution of documents as appropriate
- Effectively
liaise with Practice, Primary Care Organisations, patients and other
external organisations to assist promptly with the resolution and
administration of queries
- Fully
utilise SystmOne and other IT systems
- Monitor
and check tasks and work flows
- Communicate
effectively with the reception team to ensure policies and procedures are
kept up to date
- Keep
directories and data bases up to date to ensure an efficient work flow
- Demonstrate
duties to new or less experienced staff
- Resolve
job related issues, including patient documentation and help resolve minor
problems
- Photocopying
- Attend
meetings when required
- To
work safely at all times in accordance with legislation and Practice
policies and procedures
- Be
flexible both in the availability and being able to cover for colleagues
absent from work due to annual leave or sickness
Job description
Job responsibilities
- Answer
the telephone as a priority
- Book/cancel
appointments
- Take
messages accurately and pass on in a timely manner
- Organise
home visit requests
- Deal with
general enquiries and complaints
- Give out
pathology results
- Register
new patients and temporary residents and make up paper records
- Greet
and direct patients and visitors
- Organise
translators
- Respond
to the needs of GPs and Nurses to enable efficient clinics
- Input
and extract information from the Practice computer system
- Update
the clinical system with information eg smoking, ethnicity
- Action
change of address notification
- Any
other filing, record keeping and distribution of documents as appropriate
- Effectively
liaise with Practice, Primary Care Organisations, patients and other
external organisations to assist promptly with the resolution and
administration of queries
- Fully
utilise SystmOne and other IT systems
- Monitor
and check tasks and work flows
- Communicate
effectively with the reception team to ensure policies and procedures are
kept up to date
- Keep
directories and data bases up to date to ensure an efficient work flow
- Demonstrate
duties to new or less experienced staff
- Resolve
job related issues, including patient documentation and help resolve minor
problems
- Photocopying
- Attend
meetings when required
- To
work safely at all times in accordance with legislation and Practice
policies and procedures
- Be
flexible both in the availability and being able to cover for colleagues
absent from work due to annual leave or sickness
Person Specification
Qualifications
Essential
- Education to GCSE level or equivalent
Experience
Essential
- Experience of working with the public
- Working as part of a team
Desirable
- Experience of working in a NHS setting
- Experience of working in General Practice
- Knowledge of SystmOne
- Knowledge of medical reception duties
Personal and professional attributes
Essential
- Sensitivity in dealing with patients concerns and complaints
- Organised and able to prioritise workloads
- Flexibility, commitment and adaptability
- Ability to work under pressure
- Good verbal and written communication skills
- Ability to work for the benefit of the team
- Able to use own initiative
Person Specification
Qualifications
Essential
- Education to GCSE level or equivalent
Experience
Essential
- Experience of working with the public
- Working as part of a team
Desirable
- Experience of working in a NHS setting
- Experience of working in General Practice
- Knowledge of SystmOne
- Knowledge of medical reception duties
Personal and professional attributes
Essential
- Sensitivity in dealing with patients concerns and complaints
- Organised and able to prioritise workloads
- Flexibility, commitment and adaptability
- Ability to work under pressure
- Good verbal and written communication skills
- Ability to work for the benefit of the team
- Able to use own initiative
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.