Medical Secretary (Bank)

Job responsibilities

Key Attributes

It is essential that the post holder is able to demonstrate an ability to work autonomously as well as part of a team.

An ability to demonstrate initiative, empathy and problem-solving skills, along with strong communication and negotiation skills at all levels.

An ability to engage in a professional manner applicable to this role.

To provide support and integration with other colleagues and teams within the organisation to work collaboratively with different staff groups i.e. Physicians Associates / Clinical Pharmacist / Reception team and Management Leads.

Main Duties

The following are the core responsibilities of the Medical Secretary. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels

a. Typing letters, reports and associated documentation as required b. Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently

c. Managing all enquiries in an effective manner

d. Maintaining an accurate referrals database

e. Actioning all incoming email

f. Processing calling letters as requested

g. Scanning patient related documentation and attaching scanned documents to patients healthcare records

h. Inputting data into the patients healthcare records as necessary

i. Processing referrals using the electronic referral system (ERS)

j. Processing requests for information i.e., SAR, insurance/solicitors letters and DVLA forms

k. Coding data on the clinical IT system

l. Answering incoming phone calls, transferring calls or dealing with the callers request appropriately

m. Managing all administrative queries as necessary

n. Carrying out system searches as requested

o. Maintaining a clean, tidy, effective working area at all times

p. Supporting all clinical staff with general administrative tasks as requested In addition to the primary responsibilities, the Medical Secretary may be requested to:

q. Partake in audit as directed by the audit lead

r. Produce meeting agendas and record the minutes of meetings

s. Support reception staff, providing cover during staff absences t. Complete opening and closing procedures in accordance with the duty rota

Experience

Essential

• Practical experience of working as part of clinical admin
• team
• Experience of using own initiative and working
• autonomously
• Experience of working within a General Practice
• Practical experience of computerised recording systems
• Docman Management (Coding, Filing, Work flowing) and
• EDTs
• Prescription Processing to include EPS

Qualifications

Essential

• Educated to GCSE level or equivalent in Mathematics and
• English

Desirable

• Medical Assistant Training

Skills

Essential

• Excellent communication skills (Written and Oral)
• IT skills aligned to clinical processes (eRefferals)
• EMIS clinical system
• Time Management and the ability to work to deadlines
• Interpersonal and communication skills

Knowledge

Essential

• A detailed understanding of a General Practice environment
• Working within a patient care setting
• Safeguarding (Vulnerable, Elderly)

Behaviours

Essential

• Planning and organising
• Performing under pressure
• Adaptability
• Team working
• Self-motivated
• Flexibility
• Confidentiality