Job summary
To
be responsible for undertaking a wide range of reception and administrative duties
and the provision of general support to the multidisciplinary team. Duties can
include but are not limited to, greeting and directing patients, patient
registration, booking appointments, processing of information (electronic and
hard copy) and assisting patients as required. To act as the central point of
contact for patients, the distribution of information, messages and enquiries
for the clinical team, liaising with multidisciplinary team members and
external agencies such as secondary care and community service providers.
Main duties of the job
a.
Maintaining
and monitoring the practice appointment system
b.
Process
personal, telephone and triage for appointments
c.
Answer
incoming phone calls, transferring calls or dealing with the callers request
appropriately
d.
Signpost
patients to the correct service
e.
Process
incoming and outgoing mail
f.
Initiating
contact with and responding to, requests from patients, team members and
external agencies
i.
Action
GP2GP tasks
j.
Read
code data on EMIS
k.
Photocopy
documentation as required
l.
File
and store records as required
m.
Data
entry of new and temporary registrations and relevant patient information as
required
n.
Input
data into the patients healthcare records as necessary
o.
Scanning
of patient related documentation and attaching scanned documents to patients
healthcare records
p.
Process
requests for information i.e. SAR, insurance / solicitors letters and DVLA
forms to the administrative team
q.
Manage
all queries (including administrative queries) as necessary in an efficient
manner
r.
Carry
out system searches as requested
s.
Maintain
a clean, tidy, effective working area at all times
t.
Monitor
and maintain the reception area and notice boards
u.
Support
all clinical staff with general tasks as requested
About us
Our mission is to be a
focused team of caring and responsive people consistently providing our
patients with an environment that is safe and efficient in the delivery of the
best possible outcomes
Job description
Job responsibilities
a.
Maintaining
and monitoring the practice appointment system
b.
Process
personal, telephone and triage for appointments
c.
Answer
incoming phone calls, transferring calls or dealing with the callers request
appropriately
d.
Signpost
patients to the correct service
e.
Process
incoming and outgoing mail
f.
Initiating
contact with and responding to, requests from patients, team members and
external agencies
g.
Action
GP2GP tasks
h.
Read
code data on EMIS
i.
Photocopy
documentation as required
j.
File
and store records as required
k.
Data
entry of new and temporary registrations and relevant patient information as
required
l.
Input
data into the patients healthcare records as necessary
m.
Scanning
of patient related documentation and attaching scanned documents to patients
healthcare records
n.
Process
requests for information i.e. SAR, insurance / solicitors letters and DVLA
forms to the administrative team
o.
Manage
all queries (including administrative queries) as necessary in an efficient
manner
p.
Carry
out system searches as requested
q.
Maintain
a clean, tidy, effective working area at all times
r.
Monitor
and maintain the reception area and notice boards
s.
Support
all clinical staff with general tasks as requested
Job description
Job responsibilities
a.
Maintaining
and monitoring the practice appointment system
b.
Process
personal, telephone and triage for appointments
c.
Answer
incoming phone calls, transferring calls or dealing with the callers request
appropriately
d.
Signpost
patients to the correct service
e.
Process
incoming and outgoing mail
f.
Initiating
contact with and responding to, requests from patients, team members and
external agencies
g.
Action
GP2GP tasks
h.
Read
code data on EMIS
i.
Photocopy
documentation as required
j.
File
and store records as required
k.
Data
entry of new and temporary registrations and relevant patient information as
required
l.
Input
data into the patients healthcare records as necessary
m.
Scanning
of patient related documentation and attaching scanned documents to patients
healthcare records
n.
Process
requests for information i.e. SAR, insurance / solicitors letters and DVLA
forms to the administrative team
o.
Manage
all queries (including administrative queries) as necessary in an efficient
manner
p.
Carry
out system searches as requested
q.
Maintain
a clean, tidy, effective working area at all times
r.
Monitor
and maintain the reception area and notice boards
s.
Support
all clinical staff with general tasks as requested
Person Specification
Experience
Essential
- Experience of working with the general public
- Experience of administrative / receptionist duties
- Experience of working in a health care setting
Desirable
- Experience of working with the general public
- Experience of administrative / receptionist duties
- Experience of working in a health care setting
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- EMIS
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
- Personal Qualities
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Qualifications
Essential
- Educated to GCSE level or equivalent
- GCSE Mathematics & English (C or above)
Desirable
- AMSPAR Receptionists Qualification
- NVQ Level 2 in Health and Social Care
Person Specification
Experience
Essential
- Experience of working with the general public
- Experience of administrative / receptionist duties
- Experience of working in a health care setting
Desirable
- Experience of working with the general public
- Experience of administrative / receptionist duties
- Experience of working in a health care setting
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- EMIS
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
- Personal Qualities
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Qualifications
Essential
- Educated to GCSE level or equivalent
- GCSE Mathematics & English (C or above)
Desirable
- AMSPAR Receptionists Qualification
- NVQ Level 2 in Health and Social Care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.