Administrator

Job description

Job responsibilities

JOB DESCRIPTION

ADMINISTRATOR

Responsible To: Practice Manager

PURPOSE OF POST:

To carry out agreed processes to ensure QOF targets are met in line with expectations, monitoring and maintaining patient call and recall systems.

To provide high quality secretarial and administrative support to the whole practice, processing all letters, referrals and administration including scanning and reports.

Transporting medication, samples and supplies between both sites daily.

Major Duties and Responsibilities of the Post

Duties:

You will be responsible for the QOF recall system to ensure maximum QOF points are achieved

And may include -

Secretarial duties including typing and processing referrals

Scanning, coding and processing

Management of Medical Records:

• Retrieve and re file records if required, ensuring that strict alphabetical order is adhered to
• Ensure correspondence e.g. Reports, hospital letters, results are properly scanned and then filed accurately and in the correct order

Operation of Telephone System:

• Receive and make calls as required. Divert calls and take accurate messages as required

Special Requirements of the Post:

• An understanding, acceptance and adherence to the need for strict confidentiality as failure to do so will result in dismissal
• An ability to use own judgment, resourcefulness, common sense to respond to patients non clinical inquiries and requests
• Excellent communication skills
• Accuracy in transcribing information
• Ability to work without supervision and determine own workload priorities
• Keyboard skills and computer literacy skills essential
• Ability to work well within a team and under pressure
• Ability to be flexible within the working week if needed, and to be prepared to work some evenings and weekends as and when required

Person Specification

Experience

Essential

• QOF experience
• Knowledge of Ardens
• Excellent interpersonal and communication skills, verbal and written.
• Ability to use initiative, judgement and common sense.
• Good organisational skills.
• Advanced numeracy skills.
• Excellent keyboard and computer skills.
• Good time management.
• Problem solving.
• Able to manage change and conflict.

Desirable

• Medical secretarial experience
• Customer service or equivalent experience/ previous experience in a post dealing with the general public

Personal Attributes

Essential

• Compassion and integrity
• Ability to work on own initiative, under pressure and as part of a team and ability to be flexible regarding hours/tasks
• Willingness to learn
• Professional appearance
• Ability to be discrete and maintain absolute confidentiality
• Attention to detail
• Ability to work confidently within the role, referring matters to doctors or practice manager appropriately

Qualifications

Essential

• Education to GCSE (or equivalent) including English language
• Word Qualifications

Desirable

• Excel qualifications
• Medical Secretarial Qualifications

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Pontesbury & Worthen Medical Practice

Address

Hall Bank

Pontesbury

Shrewsbury

Shropshire

SY5 0RF

Employer's website

https://www.pontesburyworthenmp.co.uk/ (Opens in a new tab)