Receptionist

Job description

Job responsibilities

JOB DESCRIPTION

RECEPTIONIST

Responsible To: Practice Manager

PURPOSE OF POST:

To provide a point of contact for patients and act as a focal point of communication between patients, doctors, the Primary Health Care Team and the administration staff. To book appointments and provide reception cover across both of our practice sites.

Major Duties and Responsibilities of the Post

Duties:

Ensure efficiency of the EMIS computerized appointment system and monitor the flow of patients into consulting rooms.

Ensure that patients without appointments but who need to see a doctor urgently are seen in a logical and non-disruptive manner.

Respond to all requests for assistance from patients and other visitors

EMIS Appointment System:

• Ensure accurate and timely entries are made onto the patient administration system, EMIS.
• Book appointments and recalls ensuring sufficient information is recorded to retrieve medical records
• Monitor effectiveness of the system and report any problems or variations required

Management of Medical Records:

• Retrieve and re file records if required, ensuring that strict alphabetical order is adhered to

Operation of Telephone System:

• Receive and make calls as required. Divert calls and take accurate messages as required
• Ensure that the system is operational at the beginning of each day and switch to night service at the end of each day

Start and End of Day Procedures:

• Open up premises at the start of day, making tea & coffee and make all necessary preparations to receive patients
• Download Shropdoc reports, print off and pass to duty GP
• Any other delegated duties considered appropriate to the post

Special Requirements of the Post:

• An understanding, acceptance and adherence to the need for strict confidentiality as failure to do so will result in dismissal
• An ability to use own judgment, resourcefulness, common sense to respond to patients non clinical inquiries and requests
• Excellent communication skills
• Accuracy in transcribing information
• Ability to work without supervision and determine own workload priorities
• Keyboard skills and computer literacy skills desirable
• Ability to work well within a team and under pressure
• Ability to be flexible within the working week if needed, and to be prepared to work some evenings and weekends as and when required

Person Specification

Qualifications

Essential

• Education to GCSE (or equivalent) including English language

Desirable

• Word and Excel qualifications

Experience

Essential

• Excellent interpersonal and communication skills, verbal and written
• Ability to use initiative, judgement and common sense
• Good organisational skills
• Good IT and keyboard skills

Desirable

• Medical receptionist and/or equivalent experience
• Customer service or equivalent experience/ previous experience in a post dealing with the general public

Personal Attributes

Essential

• Compassion and integrity
• Ability to work on own initiative, under pressure and as part of a team and ability to be flexible regarding hours/tasks
• Willingness to learn
• Professional appearance
• Ability to be discrete and maintain absolute confidentiality
• Attention to detail
• Ability to work confidently within the role, referring matters to doctors or practice manager appropriately

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Pontesbury & Worthen Medical Practice

Address

Hall Bank

Pontesbury

Shrewsbury

Shropshire

SY5 0RF

Employer's website

https://www.pontesburyworthenmp.co.uk/ (Opens in a new tab)