Practice Manager - Operations & HR Manager

Job summary

We are seeking a proactive and experienced Operations & HR Manager to lead our day-to-day operations and workforce management. This is a vital role ensuring the smooth running of patient services, HR processes, compliance, and the overall patient experience.

Main duties of the job

Work effectively with the practice management team including the Business Manager, to ensure smooth running of the practice and patient services.

Lead the daily management of reception, admin and support teams.

Manage HR functions: recruitment, induction, contracts, appraisals, absence, wellbeing.

Oversee rotas, staff cover, locum recruitment and leave management.

Ensure compliance with CQC, safeguarding, health & safety, infection control and mandatory training.

Lead operational delivery of QOF and IIF with clinicians and finance colleagues.

Drive service improvement, patient engagement, and complaints handling.

About us

We are a large, respected GP practice caring for nearly 13,000 patients with a dedicated team of over 40 staff. We are a high achieving practice, with a strong and stable partnership. As the lead practice in our teaching academy and a research active practice, with close links to the University of Leicester and University Hospitals of Leicester, we are proud of our strong reputation in both teaching and research.