Repeat Prescriptions Administrator

Job description

Job responsibilities

Job Summary:

To be responsible for the accurate and timely processing of prescription requests for the entitled population, liaising effectively with all relevant personnel. Duties can include, but are not limited to, the processing of repeat prescriptions in electronic and hard copy format, including online requests. In addition, the post holder will be required to support the multidisciplinary team, ensuring the strategic objectives of the organisation are met.

Main Duties and Responsibilities:

The following are the core responsibilities of the Repeat Prescriptions Administrator. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

Process requests for repeat prescriptions generated via the NHS App, the online access system, emails, post and telephone requests in line with local protocols and national guidelines.

Deal with general telephone enquiries related to repeat prescriptions from patients, colleagues, care home staff and the public.

Build and maintain strong professional relationships with service users, colleagues and external healthcare and pharmacy providers.

Maintain high standards of communication and professionalism, recognising the need for alternative methods of communication.

Ensure all records are kept up to date and accurate in a timely manner.

Ensure all complaints, comments and suggestions are dealt with in accordance with local policies and procedures.

Work independently, monitoring workload and seeking support from senior staff when required.

Demonstrate a flexible and adaptable attitude.

Maintain strict patient confidentiality.

Support the training of colleagues and new staff in your area.

Be proficient in managing prescriptions via SystmOne.

The above list of duties is not exhaustive and may be subject to change as deemed necessary.

Person Specification

Qualifications

Essential

• Experience of working with the general public;
• Experience of working in a customer service role;
• Excellent communication skills (written and oral);
• Strong IT skills;
• Clear, polite telephone manner;
• Competent in the use of Office and Outlook;
• Effective time management (Planning & Organising);
• Ability to work as a team member and autonomously;
• Good interpersonal skills;
• Polite and confident;
• Flexible and cooperative;
• Motivated;
• Problem solver with the ability to process information
• accurately and effectively, interpreting data as required;
• High levels of integrity and loyalty;
• Sensitive and empathetic in distressing situations;
• Ability to work under pressure / in stressful situations
• Effectively able to communicate and understand the
• needs of the patient;
• Commitment to ongoing professional development;
• Effectively utilises resources;
• Punctual and committed to supporting the team effort;
• Flexibility to work outside of core office hours;
• Disclosure Barring Service (DBS) check.

Desirable

• Experience of working in a primary care environment;
• Experience of working in a healthcare setting;
• SystmOne user skills;
• Ability to follow clinical policy and procedure.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Northlands Surgery

Address

Northlands Surgery

North Street

Calne

Wiltshire

SN11 0HH

Employer's website

https://www.northlands-surgery.co.uk/ (Opens in a new tab)