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Moulton Surgery

GP Administration Team Leader

The closing date is 13 November 2025

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Job summary

Moulton Surgery is a NHS general practice that has been in existence for over 100 years. Our aim is to provide a traditional style of personal, accessible, family medical practice delivering high quality evidenced based care in an environment that encourages innovation. We have a strong team to provide this.

We are looking to recruit a flexible, self-motivated and hardworking person to join our busy administration department and provide extra duties as a Team Leader, working 37 hours (full time) Mon-Fri.

To support the Senior Management Team to ensure the delivery of high-quality administration in primary care through the effective organisation and delivery of services.

To work in collaboration with other members of the Management Team to enable the Practice to meet its agreed aims and objectives within a profitable, efficient, safe, and effective working environment.

To be responsible for the leadership for all operational functions delivered by the administration team. To act as a role model, demonstrating and promoting the standards expected by the practice and creating the energy and enthusiasm for the service.

Main duties of the job

Main Responsibilities

  • Undertake administrative tasks in conjunction with the other members of the administration team
  • To line manage the practice administration team
  • General maintenance of IT within the Practice
  • Ensuring that Clarity Team Net/compliance documents are updated and actioned
  • To assist the Deputy Practice Manager with delivering Qof.
  • To flexibly assist the Partners and Practice Manager with project based administrative work.
  • Research admin to ensure practice RSI scheme targets are met and studies are completed
  • Manage safety alerts for the practice sharing information, actioning alerts and recording appropriately
  • Inviting and recalling patients for eligible health checks and routine checks
  • Daily S1 rota monitoring with Reception Team Leader to ensure service is not compromised

About us

Our vision is to help our patients lead the best possible life from the cradle to the grave.

  • 14,500 patients, Semi-rural, low deprivation, dispensing, high QoF achievement, CQC Good rating (May 2025)
  • Branch surgery at The University of Northampton with a large student population
  • Strong social prescribing and wellbeing ethos
  • Supportive clinical team of 5 Partners, 2 ANPs, 1 ACP, 4 Practice Nurses, 1 HCA. Excellent non-clinical team to include Patient Service Advisors, GP Administrators, Dispensers, Deputy Practice Manager and Practice Manager. A range of PCN ARRS staff to include Clinical Pharmacists, Pharmacy Technicians, Physiotherapists, Safeguarding Co-Ordinator, SPLW, Ageing Well Nurse

Details

Date posted

30 October 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A4486-25-0004

Job locations

120 Northampton Lane North

Moulton, Northampton

Northants

NN3 7QP


Job description

Job responsibilities

To help achieve our charter

Our Vision: To help our patients lead the best possible life from the cradle to the grave

Our Mission: To deliver the most effective and personalised Health and Wellbeing service that improves Quality, Outcomes and clinical standards for all of our patients

Our Values: Effective, Compassionate, Safe & Valued

GP Administration

Daily Maintenance and processing of computer links/tasks/transactions with applicable Registration Department and Hospitals.

Maternity Service administration.

Patient registrations, Temporary Residents, Immediate and Necessary

Changes of address

Deductions

Registration Department enquiries

Processing electronic correspondence ie OOH reports and hospital correspondence and other SystmOne tasks.

Cervical cytology administration including prior notification lists, quarterly targets and audits.

Taking telephone calls and answering queries via Anima.

Typing and administration, to include invoicing of private work ie medical reports, solicitors requests.

Human Resources

  • To line manage all staff working within the practice administration team ensuring the efficient workflow of the team and all processes responsible for.
  • Coordinating the provision of administration staff ensuring sufficient cover is provided for periods of leave and other staff absences. Ensure contingency plans are in place for all leave, including unforeseen absence.
  • Undertake the annual performance review of the administration team including identifying training and development needs.
  • To take responsibility for new staff including their induction, training and ongoing development.
  • To ensure line managed staff understands practice objectives and their role in helping to achieve them.
  • To promote teamwork and co-operation to encourage motivation and commitment.
  • In partnership with the Practice Manager to actively manage staff performance concerns.

IT

  • To provide IT support to ensure effective IT working throughout the practice.
  • To provide first line support for general internal IT issues.
  • Have a working knowledge of all IT, and telephone systems, and manage issues, arranging and supervising repairs as necessary.

Duties may be varied from time to time under the direction of the Practice Manager, dependant on current and evolving practice workload and staffing levels.

Job description

Job responsibilities

To help achieve our charter

Our Vision: To help our patients lead the best possible life from the cradle to the grave

Our Mission: To deliver the most effective and personalised Health and Wellbeing service that improves Quality, Outcomes and clinical standards for all of our patients

Our Values: Effective, Compassionate, Safe & Valued

GP Administration

Daily Maintenance and processing of computer links/tasks/transactions with applicable Registration Department and Hospitals.

Maternity Service administration.

Patient registrations, Temporary Residents, Immediate and Necessary

Changes of address

Deductions

Registration Department enquiries

Processing electronic correspondence ie OOH reports and hospital correspondence and other SystmOne tasks.

Cervical cytology administration including prior notification lists, quarterly targets and audits.

Taking telephone calls and answering queries via Anima.

Typing and administration, to include invoicing of private work ie medical reports, solicitors requests.

Human Resources

  • To line manage all staff working within the practice administration team ensuring the efficient workflow of the team and all processes responsible for.
  • Coordinating the provision of administration staff ensuring sufficient cover is provided for periods of leave and other staff absences. Ensure contingency plans are in place for all leave, including unforeseen absence.
  • Undertake the annual performance review of the administration team including identifying training and development needs.
  • To take responsibility for new staff including their induction, training and ongoing development.
  • To ensure line managed staff understands practice objectives and their role in helping to achieve them.
  • To promote teamwork and co-operation to encourage motivation and commitment.
  • In partnership with the Practice Manager to actively manage staff performance concerns.

IT

  • To provide IT support to ensure effective IT working throughout the practice.
  • To provide first line support for general internal IT issues.
  • Have a working knowledge of all IT, and telephone systems, and manage issues, arranging and supervising repairs as necessary.

Duties may be varied from time to time under the direction of the Practice Manager, dependant on current and evolving practice workload and staffing levels.

Person Specification

Qualifications

Essential

  • Good standard of education

Desirable

  • Customer Service qualification
  • Clinical Coding qualification

Experience

Essential

  • Using SystmOne (or EMIS)
  • Experience of working in a GP practice
  • Administration skills
  • Analytical skills
  • Competent IT skills
  • Good telephone manner, even when under pressure
  • Excellent interpersonal, verbal and written communication skills
  • Clear and concise
  • Enthusiastic, honest and reliable
  • Ability to prioritise work to ensure deadlines are met
  • Ability to resolve problems & work with colleagues to implement solutions

Desirable

  • Able to tolerate stress and manage appropriately within a busy environment
  • Knowledge of medical codes and terminology
Person Specification

Qualifications

Essential

  • Good standard of education

Desirable

  • Customer Service qualification
  • Clinical Coding qualification

Experience

Essential

  • Using SystmOne (or EMIS)
  • Experience of working in a GP practice
  • Administration skills
  • Analytical skills
  • Competent IT skills
  • Good telephone manner, even when under pressure
  • Excellent interpersonal, verbal and written communication skills
  • Clear and concise
  • Enthusiastic, honest and reliable
  • Ability to prioritise work to ensure deadlines are met
  • Ability to resolve problems & work with colleagues to implement solutions

Desirable

  • Able to tolerate stress and manage appropriately within a busy environment
  • Knowledge of medical codes and terminology

Employer details

Employer name

Moulton Surgery

Address

120 Northampton Lane North

Moulton, Northampton

Northants

NN3 7QP


Employer's website

https://www.moultonsurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

Moulton Surgery

Address

120 Northampton Lane North

Moulton, Northampton

Northants

NN3 7QP


Employer's website

https://www.moultonsurgery.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Wendy Ward

wendy.ward1@nhs.net

01604790108

Details

Date posted

30 October 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A4486-25-0004

Job locations

120 Northampton Lane North

Moulton, Northampton

Northants

NN3 7QP


Supporting documents

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