Receptionist/Administrator

Job description

Job responsibilities

Job summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Job responsibilities:

Administration

• Filing post in medical records
• Photocopy/laminate as requested
• Acting upon tasks sent from GPs and other members of the Practice team
• Checking emails, passing on messages and following up tasks.
• Handling patient queries and directing to appropriate services

Reception

• Receiving patients and handling their queries
• Handling prescription queries and giving patients their completed prescriptions
• Dealing with general enquiries, handing patients relevant paperwork etc
• Dealing with incoming post, emails etc and acting upon them accordingly
• Keeping the reception area tidy and well-organised
• Oversee the home visits list
• Be able to cover all reception positions as necessary

Telephones

• Process appointment requests from patients appropriately
• Deal with visit requests
• Signpost to the best source of care
• Liaise with other professionals and follow-up on outstanding queries
• Have a working knowledge of telephone system, during and after hours.
• Process all telephone requests and queries in a courteous and pleasant manner

IT/Computers

• Registrations of new patients computer data entry and medical records.
• Process patients change of address computer data and medical records
• Scanning, emailing, access test results and medical summaries
• Sound working knowledge of Windows and other basic IT programmes.

Experience of EMIS and Docman an advantage, but training will be given

• Have a sound working knowledge of IT in order to be able to help solve or escalate IT problems as they occur within the surgery.

Other Tasks

• Clear rooms after surgeries, including the waiting areas
• Ensure building security have thorough knowledge of doors/windows/alarm.
• Make coffee on a rota with other staff
• Any other tasks allocated by the manager or clinical staff
• To have a thorough knowledge of all practice procedures.
• To work in accordance of written protocols

Person Specification

Experience

Desirable

• Experience of working in primary care
• Experience of working in customer services
• Experience of working in a fast-paced environment

Skills and Qualities

Essential

• Good verbal and written communication skills
• Good interpersonal skills
• Ability to problem solve

Desirable

• Basic IT skills
• Adaptive, flexible team worker

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

New Dover Road Surgery

Address

10 New Dover Road

Canterbury

Kent

CT1 3AP

Employer's website

https://www.newdoverroadsurgery.co.uk/ (Opens in a new tab)