Practice Manager

Job description

Job responsibilities

Key Responsibilities:

Strategic Management and Planning:

Lead and manage the practice with a focus on strategic direction and operational excellence.

Develop and maintain the practice business strategy, identifying opportunities for improved structure and workflow optimization.

Monitor and evaluate the performance of the practice team against strategic and financial objectives.

Foster effective communication within the practice, across the Primary Care Network (PCN), and with external agencies (e.g., ICB, NHSE & Hospital Trusts).

Contribute to the Primary Care Network, representing the practice and ensuring alignment with wider healthcare goals.

Financial Management:

Develop and manage the practice budget, overseeing both revenue and expenses.

Create financial forecasts and present them to partners to assist in managing cash flow.

Complete regular finance submissions and ensure monthly bank reconciliations are completed and submitted to accountants.

Manage the timely submission of staff salaries, pension payments, and end-of-year finance submissions.

Oversee income and expenditure contracts, ensuring all invoicing and payments to suppliers are made on time.

Human Resources:

Work closely with the Senior Administrators

Lead the development and implementation of staff retention strategies and ensure personnel management is in line with best practice.

Support the Senior Administrators with the recruitment and staff management to ensure service delivery meets practice needs, including skill mix and staff deployment.

Ensure all staff comply with employment laws and practice policies.

Oversee staff induction, training, and development to ensure competencies are met for all roles.

Oversee the management of temporary & permanent staff when needed, ensuring full compliance with employment legislation.

Oversee the implementation of annual staff appraisals and ensure proper record-keeping and monitoring.

Provide leadership, support, and mentoring to both individuals and teams.

Oversee staff rotas and ensure appropriate cover for annual leave, sickness, and other absences.

Resolve disputes and grievances, ensuring adherence to disciplinary procedures when necessary.

Stay updated on changes to employment legislation.

Ensure staff meet mandatory training requirements and maintain ongoing development.

Organisational Management:

Lead on CQC compliance with the Senior Administrator, ensuring that all standards are met and maintained.

Oversee health and safety policies and procedures, conducting risk assessments and ensuring compliance with current legislation.

Develop and implement disaster recovery procedures and business continuity plans.

Manage practice cleanliness standards, adhering to infection control guidelines.

Oversee the procurement of practice equipment, supplies, and maintenance services, ensuring cost-effectiveness within budget.

Address patient complaints and liaise with the Complaints Lead GP as appropriate.

Investigate incidents and accidents, ensuring appropriate significant event analyses are conducted.

Maintain GDPR compliance and manage information security risks.

Ensure appropriate insurance cover is in place and arrange for necessary equipment maintenance.

Patient Services:

Develop and manage patient services to ensure alignment with local/national guidelines and contractual obligations.

Oversee patient registration, turnover, and capitation, ensuring all policies are up-to-date.

Manage and develop the practice's medicines management systems.

Support the GP Managing Partner in the continuing development of an effective triage appointment system, ensuring access is managed efficiently.

Monitor and manage performance against patient access and demand targets.

Develop and implement an effective complaints management system.

Manage the Facebook Patient Participation Group (PPG) and engage with patients to improve service delivery.

Information Management and Technology:

Ensure compliance with Information Governance regulations and manage the practices IT systems.

Lead IT modernization and implementation projects, including integration with NHS Digital systems and initiatives.

Support staff in the use of IT, overseeing IT training and ensuring data security, backup, and disaster recovery plans are in place.

Maintain the practice website and ensure it meets all relevant standards.

Confidentiality and Health & Safety:

Maintain strict confidentiality for patients, relatives, staff, and business-related information.

Lead on health, safety, and security management for staff, patients, and the premises.

Develop and implement health and safety manuals and infection control procedures.

Identify and report health and safety hazards, taking immediate action to mitigate risks.

Maintain awareness of safeguarding policies and ensure compliance.

Person Specification

Qualifications

Essential

• Essential
• Relevant qualifications in practice management, healthcare management, or a related field (e.g., NVQ, Diploma or Bachelor's degree) or equivalent professional experience.

Desirable

• Desirable
• Education to degree level in healthcare or business.
• Further qualifications in financial management or human resources (HR).
• Training in information governance and data protection (e.g., GDPR compliance).

Experience

Essential

• Essential:
• Experience in managing or supervising staff within a healthcare or similar environment.
• Experience in financial management, including processing payroll and working with accountants.
• Proven ability to handle HR responsibilities such as recruitment, staff appraisals and disciplinary matters.

Desirable

• Desirable:
• Experience in working with NHS systems and contracts
• Experience in managing patient or customer feedback

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Northwood Medical Centre

Address

10 - 12 Middleton Hall Road

Kings Norton

Birmingham

B30 1BY

Employer's website

https://northwoodandalvechurch.gpsurgery.net/ (Opens in a new tab)