Receptionist/Administrator

Job summary

Lanchester Medical Centre is seeking a dedicated and enthusiastic Receptionist/Administrator to join our friendly and supportive team. This is a key role within the practice, providing front-line service to patients and essential administrative support to the clinical team.

We are a well-established practice with a dedicated administrative team, serving a patient population of approximately 4,200. Our commitment to delivering high-quality care in a welcoming and supportive environment is at the heart of everything we do. The practice operates Monday to Friday from 8:00am to 6:00pm, with extended hours until 8:00pm on Tuesdays. As such, flexibility is essential. We welcome applications for either a single 34-hour position or two part-time roles.

Main duties of the job

Reception & Patient Interaction

• Greet and direct patients and visitors professionally and courteously
• Handle appointment bookings, cancellations, and queries (in person and by phone)
• Register new patients and temporary residents
• Respond to patient enquiries and complaints sensitively and efficiently
• Support clinicians during surgery sessions

Telephone Duties

• Manage incoming calls and messages
• Book appointments and home visits
• Handle prescription requests and results queries
• Liaise with external providers and services
• Advise on ambulance transport bookings
• Liaise with colleagues outside of the practice
• Signpost patients to appropriate services

Administrative Tasks

• Input and extract patient data using the SystmOne
• Process incoming tasks and correspondence in a timely manner
• Make referrals and liaise with TAPs/Secondary Care
• Handle non-NHS report requests and collect payments
• Scan, code, file, and manage requests
• Maintain tidy and safe reception and waiting areas

Prescriptions

• Process repeat prescription requests, including online requests
• Raise prescriptions in line with practice protocols
• Resolve prescription-related queries

General Duties

• Observe health and safety guidelines
• Perform general housekeeping duties
• Carry out any other reasonable tasks as required

About us

Located just outside the historic city of Durham, Lanchester Medical Centre is a well-established and community-focused GP practice. We pride ourselves on delivering high-quality, patient-centred care in a welcoming and supportive environment.

At the heart of our practice is a dedicated and close-knit team of healthcare professionals and administrative staff. We foster a culture of respect, collaboration, and continuous improvement. Whether you're a clinician, receptionist, or part of the management team, every role is valued and contributes to the smooth running of the practice and the wellbeing of our patients.

We have a team of GPs, ANPs Nurses, Nurse Associate, Healthcare Assistants, Pharmacist, Care Coordinator and Reception.