Organisational Development Manager

Job description

Job responsibilities

1. JOB PURPOSE:

This role supports organisational development of the Lincolnshire Primary Care Network Alliance. The role will help facilitate and develop the organisational leadership, structure, and governance as the LPCNA becomes a legal entity from December 2025.

The Organisational Development -OD Manager will support the senior leadership team to develop the Workforce & OD Strategy over the next 3-years focusing on 4 key priorities:

Developing a capable and sustainable workforce

Effective leadership and management

Healthy organisational culture

Valuing our workforce and partners

Enabling transformation and OD

The role reports to the Head of Workforce Transformation (ICB) during the fixed term period as the organisation starts to take on its legal entity and evolve. The post holder will also be expected to work autonomously and directly support the Clinical Directors, PCN Business Managers and senior management of providers with OD and specific core programmes e.g. The People Promise Trailblazers Programme. With a wide-ranging remit, the role will support and facilitate OD diagnostics, facilitation, development and delivery to enable the organisation and its workforce to reach optimum performance and deliver high quality, safe care to the community it serves.

2. PRIMARY DUTIES AND AREAS OF RESPONSIBILITIES

a) Main Duties

Supporting LPCNA Organisational Development: Assisting the Head of Primary Care Workforce Transformation and members of LPCNA, the Primary Care People Group and providers to access OD support and initiatives to thrive in line with the aspirations of the NHS 10-year Plan.

Administrative Support: Providing administrative support to projects as agreed with the Head of PCWT and LPCNA, including managing timely communication, scheduling meetings, developing resources and preparing reports.

Financial Administration: Managing delegated budget responsibility as required.

Communication and Coordination: Facilitating communication and coordination between different stakeholders at national and regional level, and within Lincolnshire Primary Care, including member practices and external organisations.

Project Support: Assisting with the development and implementation of LPCNA OD projects, including the Lincolnshire Primary Care People Promise Trailblazers Programme.

Quality and Governance: Helping to maintain quality standards within primary care and contributing to associated policy development and quality standards.

Data Management: Supporting the collection, analysis, and reporting of data related to workforce and OD.

Stakeholder Engagement: Developing effective engagement methods with various stakeholders, including practice staff, professional committees, Training Hub and external organisations. Chairing the PCPG Engagement Subgroup and supporting associated communities of practice.

b) Other Duties

To be aware and work within the General Data Protection Regulations and confidentiality guidelines at all times when relaying data verbally or by written correspondence.

To always adhere to the NHS Managers Code of Conduct and any other relevant professional codes of conduct.

To uphold the values and behaviours of ELPCN and respect those of system stakeholders.

To complete the ELPCN induction programme and relevant mandatory training as directed.

To prioritise work as required, reporting back to your line manager and wider stakeholders in a timely, professional manner.

Works within relevant policies and comments regarding improving services.

Ordering stock and materials for meetings and events.

Co-operate fully in the introduction of new technology and new methods of working.

To report all incidents involving accidents and complaints ensuring that the necessary appropriate documentation is completed under supervision of your line manager.

3. TYPICAL SKILLS AND EXPERIENCE

Strong organisational and administrative skills:Essential for managing a range of tasks and ensuring smooth operations. Work collaboratively with teams and services and their General Practice Staff Survey (GPSS) results; identifying goals and objectives.

People management skills: Act as a trusted advisor and facilitator designing, developing and delivering OD projects and whole team reflective practice groupwork. Supporting leadership development through OD interventions aligned to organisational values. Lead and facilitate the primary care NHS People Promise programme. Develop strategies to support the health and wellbeing of the workforce.

Excellent communication and interpersonal skills:Crucial for effective communication with various stakeholders. Act as a cultural ambassador, championing psychological safety, EDI and employee engagement.

Proficiency in IT and relevant software:Necessary for managing data, preparing reports, and using communication tools.

Ability to work independently and as part of a team:Important for managing workload and collaborating with colleagues and stakeholders.

4. CONFIDENTIALITY

The post holder may have access to confidential information relating to practice staff and other healthcare workers. They may also have access to information relating to the PCN as host employer and as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to colleagues, other healthcare workers or the business of the PCN may only be divulged to authorised persons in accordance with the employing practices policies and procedures relating to confidentiality and the protection of personal and sensitive data.

5. HEALTH & SAFETY

The post holder will assist in promoting and maintaining their own and others health, safety and security as defined in the PCN employing practices Health & Safety Policy.

6. EQUALITY AND DIVERSITY

The post holder will support the equality, diversity and rights of patients, carers and colleagues to include

- acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with the practice procedures and policies and current legislation.

- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Person Specification

Qualifications

Essential

• Educated to Masters level or equivalent level of experience of working at a senior level in specialist area.

VALUES & BEHAVIOURS

Essential

• Commitment to and focused on quality, promotes high standards in all they do.
• Able to make a connection between their work and the benefit to patients and the public.
• Works across boundaries, looks for collective success, listens, involves, respects, and learns from the contribution of others
• Values diversity and difference; operates with integrity and openness
• Works well with others, is positive and helpful, listens, involves, respects, and learns from the contribution of others.
• Consistently looks to improve what they do, look for successful tried and tested ways of working, and seeks out innovation.
• Actively develops themselves and supports others to do the same.
• Needs to have a thorough understanding of and commitment to equality of opportunity and good working relationships both in terms of day-to-day working practices, but also in relation to management systems.

OTHER

Essential

• Able to travel throughout Lincolnshire on a regular basis i.e. weekly (travel expenses reimbursed)

Experience

Essential

• Extensive knowledge of specialist areas acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to masters level equivalent relevant to role.
• Evidence of post qualifying and continuing professional development.
• Comprehensive experience of project principles techniques and tools.
• Understand the background to and aims of current healthcare policy and appreciate the implications of this on engagement.
• Experience of working with teams to effect positive cultural change through OD interventions and facilitation techniques in a primary care setting
• Knowledge and experience of successfully delivering the NHS People Promise programme

Desirable

• Advanced qualification in group and or cultural development facilitation
• Prince 2 Project Management

PRACTICAL, INTELLECTUAL, ANALYTICAL AND ORGANISATIONAL SKILLS

Essential

• Excellent verbal communication skills with the ability to communicate effectively at all levels including with colleagues and stakeholders.
• Good technical literacy with e.g. Word, Excel, PowerPoint and MST presentation skills.
• Able to work independently and manage own workload
• Able to build strong professional relationships
• Demonstratable experience of effective planning and organisation skills to deliver targets to deadlines
• Proven record of excellent written communication skills, report writing and project update.
• Able to analyse and interpret information and present results in a clear and concise manner

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East Lindsey Primary Care Network

Address

Woodhall Spa New Surgery

The Broadway

Woodhall Spa

Lincolnshire

LN10 6SQ

Employer's website

http://www.elpcn.co.uk/ (Opens in a new tab)