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Chorlton Family Practice

Admin / Receptionist

The closing date is 29 September 2025

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Job summary

  • Welcome patients warmly and provide exceptional customer service.
  • Handle incoming calls efficiently and direct them appropriately.
  • Schedule appointments, manage patient registrations, and process medical forms.
  • Maintain accurate patient records and ensure data confidentiality.
  • Assist with administrative tasks
  • Contribute to a positive and supportive team environment.
  • We are looking to recruit 2 new admin staff to join our team
  • What We Offer
    • A friendly, supportive working environment.
    • Training and development opportunities.
    • NHS pension scheme membership.
    • Regular staff meetings and opportunities to contribute to practice improvements.

Main duties of the job

Main Duties of the Role

As part of the reception and admin team, you will be responsible for:

  • Providing a welcoming and professional reception service for patients.
  • Answering and directing incoming calls, booking appointments, and handling queries.
  • Processing prescriptions, letters, referrals, and clinical documents.
  • Maintaining accurate records using clinical and admin systems.
  • Supporting clinicians and managers with administrative tasks.
  • Ensuring confidentiality and professionalism in all aspects of the role.

About us

Chorlton Family Practice is a busy GP surgery serving our local community in South Manchester. We are a supportive and welcoming team who pride ourselves on providing excellent patient care while ensuring our staff feel valued and well supported.

We are looking to recruit an organised, reliable, and patient-focused Admin / Receptionist to join our practice team.

Details

Date posted

15 September 2025

Pay scheme

Other

Salary

£12.55 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A4456-25-0004

Job locations

1 Nicolas Road

Chorlton

Manchester

Greater Manchester

M21 9NJ


Job description

Job responsibilities

Full JD attached

  • Providing a welcoming and professional reception service for patients.
  • Answering and directing incoming calls, booking appointments, and handling queries.
  • Processing prescriptions, letters, referrals, and clinical documents.
  • Maintaining accurate records using clinical and admin systems.
  • Supporting clinicians and managers with administrative tasks.
  • Ensuring confidentiality and professionalism in all aspects of the role.

Job description

Job responsibilities

Full JD attached

  • Providing a welcoming and professional reception service for patients.
  • Answering and directing incoming calls, booking appointments, and handling queries.
  • Processing prescriptions, letters, referrals, and clinical documents.
  • Maintaining accurate records using clinical and admin systems.
  • Supporting clinicians and managers with administrative tasks.
  • Ensuring confidentiality and professionalism in all aspects of the role.

Person Specification

Experience

Essential

  • Experience in the following systems is preferred (training can be provided):
  • EMIS Web patient records and appointment management.
  • Docman processing incoming correspondence.
  • Clarity TeamNet (CTN) staff communication and governance.
  • Microsoft Teams & Office team communication and document management.
  • PATCHS online consultation and patient messaging.
  • Strong IT literacy, good communication skills, and the ability to multi-task in a busy environment are essential.
Person Specification

Experience

Essential

  • Experience in the following systems is preferred (training can be provided):
  • EMIS Web patient records and appointment management.
  • Docman processing incoming correspondence.
  • Clarity TeamNet (CTN) staff communication and governance.
  • Microsoft Teams & Office team communication and document management.
  • PATCHS online consultation and patient messaging.
  • Strong IT literacy, good communication skills, and the ability to multi-task in a busy environment are essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Chorlton Family Practice

Address

1 Nicolas Road

Chorlton

Manchester

Greater Manchester

M21 9NJ


Employer's website

https://www.chorltonfamilypractice.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Chorlton Family Practice

Address

1 Nicolas Road

Chorlton

Manchester

Greater Manchester

M21 9NJ


Employer's website

https://www.chorltonfamilypractice.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Jannyne Savage

jannyne.savage@nhs.net

Details

Date posted

15 September 2025

Pay scheme

Other

Salary

£12.55 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A4456-25-0004

Job locations

1 Nicolas Road

Chorlton

Manchester

Greater Manchester

M21 9NJ


Supporting documents

Privacy notice

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