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Chorlton Family Practice

Admin/ receptionist

Information:

This job is now closed

Job summary

We are looking for a motivated hardworking admin worker to assist with the day to day running of our busy general practice. The job will focus mainly on customer service, managing the reception and telephone enquiries . You will be joining a happy but busy team, training opportunities will be available. Basic computer skills would be advantageous. An immediate start would be preferred but not necessary.

Main duties of the job

greeting patients as the front of house on reception, checking them in for appointments and dealing with queries. incoming/outgoing calls prescriptions emails

About us

We are a large friendly practice with 23,500 patients based over two sites, we currently have 30 admin team members and are looking to recruit someone to join our work family.

Details

Date posted

29 February 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£11.04 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

A4456-24-0000

Job locations

1 Nicolas Road

Chorlton

Manchester

Greater Manchester

M21 9NJ


Job description

Job responsibilities

(job description attached) To provide a wide range of administrative support within the Practice to facilitate safe, effective and efficient patient care to the Practice population. To work closely with other members of the team to ensure that all duties are completed in a timely manner. To communicate effectively with the Practice population providing good customer service.

Job description

Job responsibilities

(job description attached) To provide a wide range of administrative support within the Practice to facilitate safe, effective and efficient patient care to the Practice population. To work closely with other members of the team to ensure that all duties are completed in a timely manner. To communicate effectively with the Practice population providing good customer service.

Person Specification

Qualifications

Essential

  • GCSEs or equivalent experience including English and Maths.

Desirable

  • Basic Computer/word processing qualification
  • ECDL or typing/word processing.
  • Experience of EMIS Web

Experience

Essential

  • Experience in a post with face to face contact with public.
  • General office duties experience.
  • IT skills.

Desirable

  • Working with persons with health needs

Knowledge and Skills

Essential

  • Knowledge of General Practice
  • Patient confidentiality.
  • Good communication skills; able to communicate with people of all ages using various media.
  • Methodical
  • Calm under pressure.

Desirable

  • Able to demonstrate empathy with service users.
  • Problem solving skills.
Person Specification

Qualifications

Essential

  • GCSEs or equivalent experience including English and Maths.

Desirable

  • Basic Computer/word processing qualification
  • ECDL or typing/word processing.
  • Experience of EMIS Web

Experience

Essential

  • Experience in a post with face to face contact with public.
  • General office duties experience.
  • IT skills.

Desirable

  • Working with persons with health needs

Knowledge and Skills

Essential

  • Knowledge of General Practice
  • Patient confidentiality.
  • Good communication skills; able to communicate with people of all ages using various media.
  • Methodical
  • Calm under pressure.

Desirable

  • Able to demonstrate empathy with service users.
  • Problem solving skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Chorlton Family Practice

Address

1 Nicolas Road

Chorlton

Manchester

Greater Manchester

M21 9NJ


Employer's website

https://www.chorltonfamilypractice.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Chorlton Family Practice

Address

1 Nicolas Road

Chorlton

Manchester

Greater Manchester

M21 9NJ


Employer's website

https://www.chorltonfamilypractice.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Deputy Practice Manager

Jannyne Savage

jannyne.savage@nhs.net

Details

Date posted

29 February 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£11.04 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

A4456-24-0000

Job locations

1 Nicolas Road

Chorlton

Manchester

Greater Manchester

M21 9NJ


Supporting documents

Privacy notice

Chorlton Family Practice's privacy notice (opens in a new tab)