Job summary
SASSE3
PCN, comprising Hythe Medical Centre, St Davids Family Practice, Staines
Health Group and Stanwell Road Surgery are looking to recruit Care
Co-ordinators to join our Practice team to cover maternity leave.
A patient care co-ordinator (PCC) is
an exciting and developing role which involves dealing with patients and, if
appropriate, their carer, before or after the patients consultation with a
clinician or other healthcare professional.
Working closely with the patient and
their clinician or other healthcare professional, the PCC co-ordinates patients
healthcare and directs them to the appropriate service to ensure that they get
the most suitable care from whatever health or social care provider is
appropriate.
Main duties of the job
Main
duties of the job
The PCCs role requires them to be
able to work with, and understand the roles of, a variety of different people
working in the practice and across the PCN including doctors, nurses,
healthcare assistants, social prescribing link workers, physiotherapists,
physician associates, paramedics, health and wellbeing coaches, podiatrists,
occupational therapists and pharmacy technicians.
They may be given a caseload of
identified patients and be required to ensure that their changing needs are
addressed by taking into account local priorities, health inequalities and/or
population health management risk stratification.
The main role of this job will be managing repeat prescription requests that come into the practice and managing the recall of patients on high risk drugs.
About us
About
us
The post holder will be working
across Staines and Ashford Primary Care Network (SASSE 3), this PCN consists of
4 GP surgeries. SASSE3 Primary Care Network continually strives to improve work
processes which deliver healthcare with improved results across all areas of
our service provision. We promote a culture of continuous improvement where
everyone counts and staff are permitted to make suggestions and contributions
to improve our service delivery and enhance patient care. This PCN is committed
to supporting and promoting opportunities for staff to maintain their health,
well-being and safety. The PCN and associated practices are committed to
maintaining an outstanding confidential service.
Job description
Job responsibilities
Job
responsibilities
The following are the core responsibilities
of the PCC.
There may be, on occasion, a
requirement to carry out other tasks.
a. To work closely with practice and
PCN healthcare roles, the PCC is to identify and work with a cohort of people
to support their personalised care requirements, using any available decision
support tools.
b. To collate all of a patients
identified care and support needs and review the options to meet these needs
and bring them into a single personalised care and support plan (PCSP) in line
with best practice
c. To help people to manage their
needs by answering their queries and supporting them in making appointments
d. To support people to access
appropriate benefits where eligible as well as taking up employment and
training
Person
Specification
Other
Requirements
Essential
- Flexibility to work outside of core office
hours
- Disclosure Barring Service (DBS) check
- Access
to own transport and ability to travel across the locality on a regular basis,
including to visit people in their own home
Personal
Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing
situations
- Ability
to work under pressure
Skills
Essential
- Excellent communication skills (written and
oral)
- Good IT skills
- Clear, polite telephone manner
- Good knowledge of MS Office and Outlook
- EMIS Web
- Effective time management (planning and
organising)
- Ability to work as a team member and
autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability
to follow policy and procedure
Experience
Essential
- Experience
of working in a health care setting
Job description
Job responsibilities
Job
responsibilities
The following are the core responsibilities
of the PCC.
There may be, on occasion, a
requirement to carry out other tasks.
a. To work closely with practice and
PCN healthcare roles, the PCC is to identify and work with a cohort of people
to support their personalised care requirements, using any available decision
support tools.
b. To collate all of a patients
identified care and support needs and review the options to meet these needs
and bring them into a single personalised care and support plan (PCSP) in line
with best practice
c. To help people to manage their
needs by answering their queries and supporting them in making appointments
d. To support people to access
appropriate benefits where eligible as well as taking up employment and
training
Person
Specification
Other
Requirements
Essential
- Flexibility to work outside of core office
hours
- Disclosure Barring Service (DBS) check
- Access
to own transport and ability to travel across the locality on a regular basis,
including to visit people in their own home
Personal
Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing
situations
- Ability
to work under pressure
Skills
Essential
- Excellent communication skills (written and
oral)
- Good IT skills
- Clear, polite telephone manner
- Good knowledge of MS Office and Outlook
- EMIS Web
- Effective time management (planning and
organising)
- Ability to work as a team member and
autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability
to follow policy and procedure
Experience
Essential
- Experience
of working in a health care setting
Person Specification
Qualifications
Essential
- Essential
- Educated to GCSE level or equivalent
- Passed training requirements as outlined by the Personalised Care Institute which will be live from April 2020
Person Specification
Qualifications
Essential
- Essential
- Educated to GCSE level or equivalent
- Passed training requirements as outlined by the Personalised Care Institute which will be live from April 2020
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.