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Severn Valley Medical Practice

Medical Receptionist

The closing date is 05 December 2025

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Job summary

We are a friendly GP surgery working over two sites in Worcester and we are looking for reliable and motivated individuals to join our reception team. This role may be based at either, Henwick Halt Medical Centre or Lyppard Grange Medical Centre.

Core hours of practice, are 7.30am - 19.00pm across 5 days.

The successful candidate will ideally work:

  • Between 24 - 37 hours per week
  • Across 5 days for full and/or part time
  • Hours will cover a combination of mornings /afternoons
  • Included will be one early morning start at 7.30am.
  • Included will be one late night finish until 19.00pm.

Main duties of the job

Candidates will need to have excellent communication skills and be computer literate. We are looking for someone who is confident in their ability, hardworking and someone who is eager to learn and shows initiative. Previous experience of working within a GP Practice would be helpful, but is not essential.

About us

Severn Valley Medical Practice is a well organised, forward thinking practice who offer a friendly atmosphere and competitive salary. We have a list size of approximately 21,983 patients in Worcester across two sites. We have a strong GP, ANP and nurse team supported by management, admin and reception.

Details

Date posted

11 November 2025

Pay scheme

Other

Salary

£12.34 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A4443-25-1111

Job locations

Henwick Halt Medical Centre

1 Ingles Drive

Worcester

WR2 5HL


Lyppard Grange Medical Centre

Ankerage Green

Worcester

WR4 0DZ


Job description

Job responsibilities

Main Duties of the Job:-

Maintaining and monitoring the practice appointment system

Arranging face-to-face/telephone appointment requests, visits/telephone consultations and directing callers to the appropriate healthcare professional

Processing emails

Creating Patient Tasks

Processing repeat prescriptions in accordance with practice guidelines

Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers

Providing clerical assistance to practice staff as required, including word/data processing, filing and photocopying

Job description

Job responsibilities

Main Duties of the Job:-

Maintaining and monitoring the practice appointment system

Arranging face-to-face/telephone appointment requests, visits/telephone consultations and directing callers to the appropriate healthcare professional

Processing emails

Creating Patient Tasks

Processing repeat prescriptions in accordance with practice guidelines

Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers

Providing clerical assistance to practice staff as required, including word/data processing, filing and photocopying

Person Specification

Qualifications

Essential

  • Educated to GCSE level (or equivalent)
  • English and Maths grade A to C

Desirable

  • Previous experience working in GP Practice
  • NVQ level 3 customer service/administration
Person Specification

Qualifications

Essential

  • Educated to GCSE level (or equivalent)
  • English and Maths grade A to C

Desirable

  • Previous experience working in GP Practice
  • NVQ level 3 customer service/administration

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Severn Valley Medical Practice

Address

Henwick Halt Medical Centre

1 Ingles Drive

Worcester

WR2 5HL


Employer's website

https://www.severnvalleymedicalpractice.co.uk/ (Opens in a new tab)

Employer details

Employer name

Severn Valley Medical Practice

Address

Henwick Halt Medical Centre

1 Ingles Drive

Worcester

WR2 5HL


Employer's website

https://www.severnvalleymedicalpractice.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Office Manager

Vikki Higgins and/or Donna Lowe

hwicb.henwick@nhs.net

01905422883

Details

Date posted

11 November 2025

Pay scheme

Other

Salary

£12.34 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A4443-25-1111

Job locations

Henwick Halt Medical Centre

1 Ingles Drive

Worcester

WR2 5HL


Lyppard Grange Medical Centre

Ankerage Green

Worcester

WR4 0DZ


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