Senior Receptionist (Assisting Reception Manager)

Job description

Job responsibilities

• Oversee smooth running of Reception
• Emails responses and actions for all emails received on practice and personal work email
• Pathology Allocating unmatched - daily
• 111 Calls allocation

• Insurance Reports allocating to GPs as they are received, sending off completed reports, sending invoices for completed reports
• Requests for copies of medical records
• GP2GP following registrations, records to be filed

• Adding all clinical staff appointments on EMIS at least 6weeks in advance
• Recording holidays (Reception staff)
• Reception Staff Rota Weekly
• Staff emergency absences and cover

• Signing off all overtime sheets
• Communicate all changes to payroll
• Stock ordering
• PCSE stock ordering
• Smear results recall
• Breast screening

• Training newer staff
• Smartcard access and new starter - via Smartcard portal
• Carers Grant access
• Carers Register Maintain the effective running of this register
• Transport (bookings)
• Cervical Screening Open Exeter

• Childhood Imms keeping all registers up to date and adding clinical codes for imms
• Social Media Manage correspondence on Facebook, NHS.UK and messages to patients via MJOG / AccuRX
• Telephone platform Surgery Connect Manage most effective monitoring and usage.
• Other administrative duties as required and agreed with the Reception Manager and Practice Manager

Person Specification

Qualifications

Essential

• Minimum of 1+ years of experience as a receptionist in a NHS GP practice
• Proven experience in a senior or supervisory role, demonstrating leadership and team management abilities.

Desirable

• High school diploma or equivalent qualification is required.
• And / Or Additional certifications

Experience

Essential

• 1.Experience:
• Minimum of 1+ years of experience as a receptionist in a healthcare setting, preferably in a GP practice or medical clinic.
• Proven experience in a senior or supervisory role, demonstrating leadership and team management abilities.
• 2.Knowledge and Skills:
• Excellent interpersonal and communication skills, with the ability to interact effectively with patients, colleagues, and external stakeholders.
• Strong organizational skills and the ability to multitask, prioritize workload, and meet deadlines in a fast-paced environment.
• Proficiency in using practice management software, electronic medical records (EMR), and other relevant computer systems.
• Sound knowledge of medical terminology, procedures, and protocols related to general practice.
• Attention to detail and accuracy in handling patient records and administrative tasks.
• Ability to handle sensitive and confidential information with integrity and discretion.
• 3.Customer Service:
• Demonstrated commitment to providing excellent customer service, with a patient-centered approach.
• Empathy, patience, and the ability to handle difficult or emotional situations with professionalism.
• Strong problem-solving skills, with the ability to resolve patient complaints or issues effectively.
• 4.Teamwork and Leadership:
• Proven ability to lead and motivate a team, fostering a positive work environment.
• Strong interpersonal skills and the ability to work collaboratively with colleagues at all levels.
• Flexibility and adaptability to work effectively within a diverse and changing healthcare environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Red Practice

Address

Walton Health Centre

Rodney Road

Walton

KT12 3LB

Employer's website

https://redpracticewalton.nhs.uk/ (Opens in a new tab)