Job summary
You will be responsible for the overall day-to-day management of the
practice and will play a key role as part of a dynamic and inclusive management
team.
The role of Operations Supervisor involves providing reception,
administrative, and operational support to the Reception and Administrative
Team. Additionally, you will oversee the day-to-day running of the practice,
working closely with and supported by the Practice Manager.
Your responsibilities will include handling a wide range of queries and
ensuring they are addressed and resolved satisfactorily. Strong communication
skills and the ability to manage a varied and demanding workload are essential
for this role.
You will also ensure that all practice staff adhere to agreed procedures,
protocols, and timelines, escalating matters to the Practice Manager as
necessary.
This position offers an excellent opportunity to contribute to the efficient
functioning of the practice while supporting a dedicated team.
Main duties of the job
Be the first point of contact for patient complaints and
queries
Maintain registration services and monitor patient turnover
and capitation.
Manage patient surveys.
Oversee and manage the appointments and rotas on Emis.
Patient risk management including the investigation of
incidents.
Provide the second point of contact for patient advice,
queries and complaints that have not been successfully dealt with by the team.
Liaise with the Patient Participation Group and Practice
Health Champions.
Information management and technology
Be the first point of contact for IT issues within the
practice.
Work with system suppliers and the PM to solve any problems.
Work with the PM to ensure the practice has effective IT
data security.
About us
Harford Health Centre is located in a purpose built health centre building. This is an exciting opportunity to join a forward thinking modern General Practice. We have a list size of 10000 patients which will be increasing over the coming years as new residences are built in our locality.
Job description
Job responsibilities
Qualifications
Essential
- Excellent communication skills (written, oral and presenting)
- Effective time management (planning and organising)
- EMIS user skills
- Strong IT skills (generic)
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- Ability to network and build relationships
- Proven problem solving and analytical skills
- Ability to implement and embed policy and procedure
- Ability to motivate and train staff
- Polite and confident
- Flexible and cooperative
- Excellent interpersonal skills
- Motivated and proactive
- Ability to use initiative and judgement
- Forward thinker with a solution focused approach
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
-
- Ability to work under pressure
- Confident, assertive and resilient
- Ability to drive and deliver change effectively
- Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions
- Other requirements
- Flexibility to work outside core office hours
- Disclosure Barring Service (DBS) check
- Maintain confidentiality at all times
Job description
Job responsibilities
Qualifications
Essential
- Excellent communication skills (written, oral and presenting)
- Effective time management (planning and organising)
- EMIS user skills
- Strong IT skills (generic)
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- Ability to network and build relationships
- Proven problem solving and analytical skills
- Ability to implement and embed policy and procedure
- Ability to motivate and train staff
- Polite and confident
- Flexible and cooperative
- Excellent interpersonal skills
- Motivated and proactive
- Ability to use initiative and judgement
- Forward thinker with a solution focused approach
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
-
- Ability to work under pressure
- Confident, assertive and resilient
- Ability to drive and deliver change effectively
- Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions
- Other requirements
- Flexibility to work outside core office hours
- Disclosure Barring Service (DBS) check
- Maintain confidentiality at all times
Person Specification
Qualifications
Essential
- Emis Web
- Educated to A-level or equivalent or higher with relevant experience
Desirable
- Leadership and or management qualification
- Experience of working with the general public
- Experience of working in a healthcare setting
Person Specification
Qualifications
Essential
- Emis Web
- Educated to A-level or equivalent or higher with relevant experience
Desirable
- Leadership and or management qualification
- Experience of working with the general public
- Experience of working in a healthcare setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.