Harford Health Centre

Operation Supervisor

Information:

This job is now closed

Job summary

You will be responsible for the overall day-to-day management of the practice and will play a key role as part of a dynamic and inclusive management team.

The role of Operations Supervisor involves providing reception, administrative, and operational support to the Reception and Administrative Team. Additionally, you will oversee the day-to-day running of the practice, working closely with and supported by the Practice Manager.

Your responsibilities will include handling a wide range of queries and ensuring they are addressed and resolved satisfactorily. Strong communication skills and the ability to manage a varied and demanding workload are essential for this role.

You will also ensure that all practice staff adhere to agreed procedures, protocols, and timelines, escalating matters to the Practice Manager as necessary.

This position offers an excellent opportunity to contribute to the efficient functioning of the practice while supporting a dedicated team.

Main duties of the job

Be the first point of contact for patient complaints and queries

Maintain registration services and monitor patient turnover and capitation.

Manage patient surveys.

Oversee and manage the appointments and rotas on Emis.

Patient risk management including the investigation of incidents.

Provide the second point of contact for patient advice, queries and complaints that have not been successfully dealt with by the team.

Liaise with the Patient Participation Group and Practice Health Champions.

Information management and technology

Be the first point of contact for IT issues within the practice.

Work with system suppliers and the PM to solve any problems.

Work with the PM to ensure the practice has effective IT data security.

About us

Harford Health Centre is located in a purpose built health centre building. This is an exciting opportunity to join a forward thinking modern General Practice. We have a list size of 10000 patients which will be increasing over the coming years as new residences are built in our locality.

Details

Date posted

05 December 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A4437-24-0008

Job locations

Unit 2, Harford Multi Centre

115 Harford Street

London

E1 4FG


Job description

Job responsibilities

Qualifications

Essential

  • Excellent communication skills (written, oral and presenting)
  • Effective time management (planning and organising)

  • EMIS user skills
  • Strong IT skills (generic)
  • Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
  • Ability to network and build relationships
  • Proven problem solving and analytical skills
  • Ability to implement and embed policy and procedure
  • Ability to motivate and train staff
  • Polite and confident
  • Flexible and cooperative
  • Excellent interpersonal skills
  • Motivated and proactive
  • Ability to use initiative and judgement
  • Forward thinker with a solution focused approach
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
    • Ability to work under pressure
    • Confident, assertive and resilient
    • Ability to drive and deliver change effectively
    • Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions
    • Other requirements
    • Flexibility to work outside core office hours
    • Disclosure Barring Service (DBS) check
    • Maintain confidentiality at all times

Job description

Job responsibilities

Qualifications

Essential

  • Excellent communication skills (written, oral and presenting)
  • Effective time management (planning and organising)

  • EMIS user skills
  • Strong IT skills (generic)
  • Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
  • Ability to network and build relationships
  • Proven problem solving and analytical skills
  • Ability to implement and embed policy and procedure
  • Ability to motivate and train staff
  • Polite and confident
  • Flexible and cooperative
  • Excellent interpersonal skills
  • Motivated and proactive
  • Ability to use initiative and judgement
  • Forward thinker with a solution focused approach
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
    • Ability to work under pressure
    • Confident, assertive and resilient
    • Ability to drive and deliver change effectively
    • Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions
    • Other requirements
    • Flexibility to work outside core office hours
    • Disclosure Barring Service (DBS) check
    • Maintain confidentiality at all times

Person Specification

Qualifications

Essential

  • Emis Web
  • Educated to A-level or equivalent or higher with relevant experience

Desirable

  • Leadership and or management qualification
  • Experience of working with the general public
  • Experience of working in a healthcare setting
Person Specification

Qualifications

Essential

  • Emis Web
  • Educated to A-level or equivalent or higher with relevant experience

Desirable

  • Leadership and or management qualification
  • Experience of working with the general public
  • Experience of working in a healthcare setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Harford Health Centre

Address

Unit 2, Harford Multi Centre

115 Harford Street

London

E1 4FG


Employer's website

https://harfordhealthcentre.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Harford Health Centre

Address

Unit 2, Harford Multi Centre

115 Harford Street

London

E1 4FG


Employer's website

https://harfordhealthcentre.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Genevieve Ngalula

g.ngalula@nhs.net

Details

Date posted

05 December 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A4437-24-0008

Job locations

Unit 2, Harford Multi Centre

115 Harford Street

London

E1 4FG


Supporting documents

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