PCN Assistant (Maternity Cover)

Job description

Job responsibilities

The PCN Assistant will have excellent communication skills and be comfortable using IT. Problem-solving, pragmatism, and organisation are essential to the success of this role, as is the ability to build professional relationships with colleagues across Ely PCNs seven practices.

• Support the management team to meet National Network DES contract requirements.
• Coordinate our monthly Frailty MDT in relation to Enhanced Health in Care Homes and minute any actions required.
• Collect and input data into Clinical System (SystmOne) when requested.
• Support the management team with National capacity and access requirements and submissions.
• Support the PCN Enhanced Access manager with day-to-day operations, including rota management.
• Support the management team with coordination and admin associated with new and ongoing PCN projects.
• Support the management team with PCN finances including invoicing and recording as necessary in PCN Xero accounting system.
• Support the management team with diary management and booking meeting rooms and venues for events as required.
• Support with the coordination of staff annual appraisals.
• Maintain staff training records.
• Maintain staff HR records.
• Take accurate meeting minutes and file appropriately.
• Order equipment and consumables.
• Support the management team with IT queries.
• Support PCN/Neighbourhood team with communications and events.
• Support operational functions of East Cambs Integrated Neighbourhood forums/boards/collaborations.
• Support the evaluation of East Cambs Integrated Neighbourhood working.
• Demonstrate understanding of the implications of national priorities for the PCN and member Practices.
• Follow professional and organisational policies.
• Commitment to ensure all Health and Safety requirements and Infection Control measures are met and to report any problems to the PCN Practice Manager.
• Commitment to the effective use of NHS resources, avoiding unnecessary waste.
• Demonstrate an awareness of own limitations and experience, and proactively seek solutions and learning opportunities accordingly.
• Follow all policies, protocols, guidelines, and codes of practice, and communicate any concerns.
• Record and report any complaints, untoward incidents and significant events to the Practice Manager in a timely manner.
• Participate in data collection, audits, and performance achievement targets as required.
• Work with colleagues to coordinate annual leave requests to ensure the safe delivery of a service to our patients.

This is not an exhaustive list and there is further information in the supporting documents.

Person Specification

Personal Skills & Attributes

Essential

• Strong organisational and time-management skills.
• Excellent written and verbal communication skills.
• Confident working with GPs, practice colleagues, and partner organisations across East Cambridgeshire.
• Diligent, Self-motivated and able to prioritise.
• Works well as part of a team.
• Can demonstrate personal accountability, emotional resilience and ability to work well under pressure.
• Enthusiasm to continue to learn and develop.

Desirable

• Ability to build strong working relationships and can influence and motivate people.
• Ability to solve-problems and come up with innovative solutions.

Additional Criteria

Essential

• Satisfactory Enhanced DBS check.
• Satisfactory employment references.
• Good fit with the Practice and PCN teams.

Desirable

• Absence of referee concerns / client complaints.
• Willingness to work flexible hours when required to meet work demands.

Qualifications

Essential

• GCSE or equivalent in both Maths and English at Grade C or above.

Desirable

• Evidence of further general education (eg further GCSE passes, A-Levels etc)
• Further training and qualifications relevant to the role.

Experience

Essential

• Experience working in a similar admin role.
• Experience using a Clinical system database.
• Comfortable using IT.

Desirable

• Experience of working in a General Practice or a Health Care setting.
• Experience using SystmOne.

Knowledge

Essential

• Good understanding of patient confidentiality its importance and expectations.
• Broad knowledge of how the NHS, voluntary and statutory sector works, including primary care.
• Understanding of the importance of accessible communication approaches.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Ely PCNs

Address

St. Georges Medical Centre

Parsons Lane

Littleport

Ely

Cambridgeshire

CB6 1JU

Employer's website

https://www.meresidemedical.nhs.uk/about/primary-care-networks/ (Opens in a new tab)