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Brook Medical Centre

Medical Receptionist

Information:

This job is now closed

Job summary

We are seeking a committed receptionist, who can demonstrate enthusiasm for working in primary care, with a genuine interest in working with patients and contributing to the delivery of high quality health care. Applicant should be courteous, highly motivated, pro-active, a good team player and able to project a positive and friendly image to patients/visitors

Main duties of the job

Main aspects of the role are to receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Project a positive, friendly image to patients and visitors.

  • Dealing with a wide range of people in different situations.
  • Working as part of a team.
  • Sensitivity and empathy with people from different backgrounds.
  • Good standard of literacy and numeracy.
  • Ability to work without close supervision.
  • Able to work as part of team.
  • Able to prioritise workload.
  • The ability to exercise judgement when dealing with patient enquiries /problems.
  • Excellent communication and interpersonal skills.
  • Excellent Computer skills.

About us

We are a friendly and committed GP practice comprising of 1 GP partner, 5 salaried GP, an excellent nursing team of 6 x Nurse Practitioners, 3 x Practice Nurses and 3 x Health Care Assistants, and a supportive and experienced administration team. We are always delighted to welcome a new member to the team.

We are a two-site practice in Bradeley & Smallthorne, Stoke-on-Trent with a patient list of just over 14,000 patients. Our staff split their time between both sites, situated just a few minutes apart. We use EMIS Web as our clinical system, with Docman 10 used for document management and back office tools.

We are currently playing a key part in our community in the COVID vaccination clinic and opportunities will arise for the successful candidate to participate. We also run an extended access service within our PCN and you will also be able to apply for extra shifts in the evenings if you would be interested.

Details

Date posted

15 May 2023

Pay scheme

Other

Salary

£10.42 an hour Dependant on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A4428-23-0002

Job locations

98 Chell Heath Road

Bradeley

Stoke-On-Trent

Staffordshire

ST6 7NN


Job description

Job responsibilities

Greet patients and visitors to the practice.

Book in, amend and cancel patient appointment inline with practice appointments procedures ensuring optimum efficiency of the appointment system.

Ensure that patients are effectively signposted into appropriate slots as per protocol and clinician specification

Answering incoming telephone calls, ensuring calls are documented and redirected accordingly.

Signpost all requests appropriately and accurately in a time-managed manner

Receive and accurately record requests for home visits, assessing urgency in accordance with the Practices protocols. Print off home visit summary sheets.

Respond and/or redirect all patient and visitor requests accordingly.

Ensure reception and waiting areas are kept neat and tidy

Re-stocking of information leaflets/stationary ordering as appropriate

Undertake administration tasks as allocated on rota organised by Senior Receptionist.

Check emails on a daily basis.

Regularly check messages/notifications on EMIS to check everything has been actioned

Action start and end of day procedures as directed by Senior Receptionist.

As well as the reception team there is a need to work closely with GPs, nursing and office staff to ensure the smooth running of the practice, reporting any problems

Check all consulting rooms daily for scripts and any shredding waste.

Job description

Job responsibilities

Greet patients and visitors to the practice.

Book in, amend and cancel patient appointment inline with practice appointments procedures ensuring optimum efficiency of the appointment system.

Ensure that patients are effectively signposted into appropriate slots as per protocol and clinician specification

Answering incoming telephone calls, ensuring calls are documented and redirected accordingly.

Signpost all requests appropriately and accurately in a time-managed manner

Receive and accurately record requests for home visits, assessing urgency in accordance with the Practices protocols. Print off home visit summary sheets.

Respond and/or redirect all patient and visitor requests accordingly.

Ensure reception and waiting areas are kept neat and tidy

Re-stocking of information leaflets/stationary ordering as appropriate

Undertake administration tasks as allocated on rota organised by Senior Receptionist.

Check emails on a daily basis.

Regularly check messages/notifications on EMIS to check everything has been actioned

Action start and end of day procedures as directed by Senior Receptionist.

As well as the reception team there is a need to work closely with GPs, nursing and office staff to ensure the smooth running of the practice, reporting any problems

Check all consulting rooms daily for scripts and any shredding waste.

Person Specification

Experience

Essential

  • Ideally we are looking for a candidate with experience but we are open to taking onboard an enthusiastic and hard working applicant who will undertake on the job training.

Desirable

  • Experience of working in primary care
  • Experience of working in a GP practice
  • Experience of using EMIS system
Person Specification

Experience

Essential

  • Ideally we are looking for a candidate with experience but we are open to taking onboard an enthusiastic and hard working applicant who will undertake on the job training.

Desirable

  • Experience of working in primary care
  • Experience of working in a GP practice
  • Experience of using EMIS system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Brook Medical Centre

Address

98 Chell Heath Road

Bradeley

Stoke-On-Trent

Staffordshire

ST6 7NN


Employer's website

https://www.brookmedicalcentre.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Brook Medical Centre

Address

98 Chell Heath Road

Bradeley

Stoke-On-Trent

Staffordshire

ST6 7NN


Employer's website

https://www.brookmedicalcentre.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Deputy Practice Manager

George Gilby

george.gilby@stokeccg.nhs.uk

07809604060

Details

Date posted

15 May 2023

Pay scheme

Other

Salary

£10.42 an hour Dependant on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A4428-23-0002

Job locations

98 Chell Heath Road

Bradeley

Stoke-On-Trent

Staffordshire

ST6 7NN


Supporting documents

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