PCN Business Manager

Job description

Job responsibilities

The following are the core responsibilities of the PCN Business Manager. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

1. Operational

Work closely with PCN Clinical Director, PCN Operations Manager, GP Leads and Practice Managers to identify suitable projects, undertake gap analysis, scope and develop project plans

Contract management lead for externally provided services

Managerial service lead for Trainee Advanced Clinical Practitioners, Mental Health, Learning Disabilities, Physiotherapy and Frailty Physician Associates

Ensure compliance with DES and IIF

2. Financial

Work with PCN Clinical Director to develop budgets aligned to income streams

Responsible for timely and accurate financial transactions

Prepare timely and detailed reports on financial performance on a quarterly and annual basis

Lead on Additional Roles Reimbursement (ARRS), maximising funding and allocation across the PCN

3. Communication

To influence, lead and support the development of excellent relationships across a range of stakeholders within the PCN to enable collaboration for better patient outcomes

To work closely with other PCN Clinical Directors, clinical leaders of other health and social care providers, including CCG, ICS leaders, Local Authority Commissioners and Local Medical Committees (LMCs)

4. Enhanced Access (EA)

Oversee and support PCN Operations Manager in delivery of cost effective Enhanced Access (in line with national requirements)

Provision of performance monitoring information to PCN and ICB

Be responsible for data protection compliance

5. Governance

Ensure shareholder agreements, network agreement, schedules, data sharing agreements and other governance documents are up to date and accurate

Ensure that all policy documents are up to date

Lead role in preparing for CQC inspections and ensuring compliance

Maintain conflicts of interest register

General Requirements

Personal Requirements

Must be able to work to a flexible schedule and extended hours to accommodate the needs of the PCN

Must be in possession of a qualified UK drivers license and acceptable driving record at time of appointment and throughout employment in this position.

Regular access to own vehicle is required.

Confidentiality

All staff are required to respect the confidentiality of all PCN business and the business of the PCNs staff, residents, patients and general public which they may learn in the execution of their duties.

Data Protection

All staff are expected to adhere to the current law regarding data protection

Health and Safety

To carry out the duties placed on employees by the Health and Safety at Work Act 1974.

To take reasonable care for the Health and Safety of themselves and of other persons who may be affected by their acts or omissions at work.

To co-operate with their employer as far as is necessary to meet the requirements of the legislation.

Not to intentionally or recklessly interfere with or misuse anything provided in the interest of health, safety or welfare in the pursuance of any relevant statutory provision.

Equality and Diversity

To support the equality, diversity and rights of patients, carers and colleagues

Act in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.

Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behave in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Quality & Risk Management

To have a commitment to identifying and minimising risk, report all incidents and any risks which need to be assessed.

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions.

Lead the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to meet patients needs.

Effectively manage own time, workload and resources.

Conduct appraisals of staff working within the administrative team ensuring that staff members regularly update and are aware of their own training records and achievements

Communication

Communicate effectively with other team members.

Communicate effectively with patients and carers.

Recognise peoples needs for alternative methods of communication and respond accordingly.

Listen to staff members concerns and raise them where appropriate

Policies and Procedures

The post holder is expected to comply with all relevant PCN policies, procedures and guidelines.

Person Specification

Additional Critera

Essential

• Demonstrate a wide range of leadership qualities, skills and behaviours
• Ability to plan, organise and co-ordinate work effectively under their own initiative
• A high level of communication skills will be required to engage with senior managers, clinicians and patients/carers in complex service development or change issues
• Proven team worker with the ability to motivate others
• Ability to interpret, understand and analyse financial information
• Ability to plan and manage multiple workload priorities and meet deadlines
• Effective time management and skills in prioritisation
• Ability to build relationships with others to enable and support collaborative working
• Able to use Microsoft Office applications with above average capabilities

Desirable

• Confident
• Enthusiastic
• Reliable
• Punctual
• Professional and leads by example
• Self-aware
• Resilient
• Able to cope with stressful situations

Experience

Essential

• Minimum of 12 months experience in a senior role working with/in Primary Care or similar with transferable skills
• Clear evidence of managing financial accounts procedures and budget control
• Experience of working on GP clinical systems, including SystmOne and Ardens
• Experience of developing and implementing common systems and processes across teams and across service boundaries
• Experience of facilitating and managing change
• Experience in managing and leading staff

Desirable

• Experience in managing records and data protection issues
• Project Management experience

Qualifications

Essential

• Educated to degree level or equivalent significant experience
• Formal Management Qualification or equivalent significant experience
• Understand the basis for PCNs and their place within the NHS
• Knowledge of PCN DES, IIF, QoF

Desirable

• Hold a management qualification appropriate to the post.
• Hold a project management qualification appropriate to the role
• Understanding of CQC
• Understand the payment structures within primary care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North Tyneside North West PCN

Address

First Floor,

Oxford Centre

Longbenton

Tyne and Wear

NE12 8LT

Employer's website

https://nwntpcn.nhs.uk/ (Opens in a new tab)