Job summary
We are seeking someone friendly, conscientious and enthusiastic to join our professional reception team.
Flexibility is required to cover sickness and other absences.
We work from purpose built modern premises adjacent to Hexham General Hospital.
The ideal candidate will have an empathetic manner, excellent communication and IT skills with a preferred working knowledge of EMISweb, particularly regarding medication.
The regular hours (19 hours) and days for this post will be agreed with the successful applicant, but there will be a need for cover Monday to Friday, between 8 am and 6.30pm.
Main duties of the job
The main duties and responsibilities are:
To welcome and direct patients
Deal with patient enquiries face to face and on the telephone, including registrations
Deal with requests for repeat prescriptions and other medication requests under the supervision of a GP
Accept and test patient specimens as appropriate
About us
Sele Medical Practice is an average sized practice of just under 6000 patients with 6 GPs, two practice nurses, a healthcare assistant and a full complement of reception and administrative staff.
Job description
Job responsibilities
- Receive and direct patients
- Deal with general patient enquiries face to face and on the telephone as part of the reception team
- Deal with requests for repeat prescriptions and other medication request under the supervision of the general practitioner
- Accepting and testing patient specimens as appropriate
- Organising new patient records and adding data from paper records to patients computerised medical record under the strict supervision of the general practitioner
- Adding new data to patients computerised medical record under the strict supervision of the general practitioner
- Photocopying, filing and other administrative duties as required
- Any other ad hoc duties as requested by the Partners, Business Manager, or Head Receptionist
Job description
Job responsibilities
- Receive and direct patients
- Deal with general patient enquiries face to face and on the telephone as part of the reception team
- Deal with requests for repeat prescriptions and other medication request under the supervision of the general practitioner
- Accepting and testing patient specimens as appropriate
- Organising new patient records and adding data from paper records to patients computerised medical record under the strict supervision of the general practitioner
- Adding new data to patients computerised medical record under the strict supervision of the general practitioner
- Photocopying, filing and other administrative duties as required
- Any other ad hoc duties as requested by the Partners, Business Manager, or Head Receptionist
Person Specification
Qualifications
Essential
- GCSE English and mathematics or equivalent
- IT qualification or relevant experience
- Ability to work under pressure
- Previous experience of dealing with the general public
- Previous experience of working in a team environment
Knowledge and Skills
Essential
- Able to deal with telephone enquiries.
- Able to communicate at all levels.
- Pleasant manner.
- Approachable attitude.
- Abide by confidentiality issues.
- Keyboard skills.
- Ability to multitask.
- Awareness of surroundings of colleagues workloads.
- Ability to cope with stressful situations.
- Knowledge of confidentiality issues.
- Knowledge of data protection.
- Be an active member of our training programme.
- Quality patient care.
- An interest in the NHS and a desire to deliver a good service.
- Team player.
- Good sense of humour.
- Good communicator.
- Pleasant.
- Adaptable.
- Able to work under pressure.
Desirable
- Previous experience of a clinical system.
- Previous general practice experience.
Person Specification
Qualifications
Essential
- GCSE English and mathematics or equivalent
- IT qualification or relevant experience
- Ability to work under pressure
- Previous experience of dealing with the general public
- Previous experience of working in a team environment
Knowledge and Skills
Essential
- Able to deal with telephone enquiries.
- Able to communicate at all levels.
- Pleasant manner.
- Approachable attitude.
- Abide by confidentiality issues.
- Keyboard skills.
- Ability to multitask.
- Awareness of surroundings of colleagues workloads.
- Ability to cope with stressful situations.
- Knowledge of confidentiality issues.
- Knowledge of data protection.
- Be an active member of our training programme.
- Quality patient care.
- An interest in the NHS and a desire to deliver a good service.
- Team player.
- Good sense of humour.
- Good communicator.
- Pleasant.
- Adaptable.
- Able to work under pressure.
Desirable
- Previous experience of a clinical system.
- Previous general practice experience.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
