Reception Supervisor

Wordsworth Health Centre

The closing date is 02 June 2025

Job summary

We are looking for a Reception Supervisor with experience working in a General Practice and EMIS system for at least 5 years.

The Reception Supervisor will supervise the reception team and offer general assistance to the Practice team, be responsible for the day to day supervision of reception and ensuring that the correct procedures and protocols are being followed, reporting to the Practice Manager and/or Deputy Practice Manager as necessary.

You will act as a role model to the reception team, supporting, motivating and promoting staff relations, as well as undertaking a variety of administrative duties and answering calls to assist in the smooth running of the practice.

Main duties of the job

You will lead our Reception team and ensure the smooth running of reception.

You will assist in ensuring the practice is compliant, implement policies and protocols and liaise with the clinical and administrative teams to provide excellent patient care and experience.

About us

We provide primary care to 12,000 patients. We have 2 Partners, 1 Salaried GP, 4 Long-term Locum GPs, 2 Practice Nurses, 3 Clinical Pharmacists, 1 Pharmacy Technician, 1 Physiotherapist, 1 Paramedic , 2 Phlebotomist, and 1 Nursing Associate

We offer In-house services such as Phlebotomy, NHS Health Checks, ECGs and Travel Injections.

Date posted

06 May 2025

Pay scheme

Other

Salary

Depending on experience From £14 - depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A4413-25-0002

Job locations

19 Wordsworth Avenue

Manor Park

London

E12 6SU

Job description

Job responsibilities

Responsible for the day-to-day supervision of reception and associated functions ensuring they are carried out in accordance with agreed procedures, protocols and time-scales, reporting to the Management team as necessary.

To supervise the reception team and support the receptionists

To offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

To facilitate effective communication between patients, members of the primary healthcare team, secondary care and other associated healthcare agencies.

Act as a role model to the reception team, supporting, motivating and promoting staff relations

To undertake a variety of administrative duties to assist in the smooth running of the practice

Ensure adequate staffing levels: organise Holiday/Sick rotas in line with agreed policy liaising with Practice Manager.

Continually assess and evaluate systems recommending changes and improvements to the Practice Manager as appropriate

Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures

Process prescriptions as required and according to Practice protocols

Ensure all new reception staff receive induction training

Assist with problems which may lead to complaints

Participate in audit where appropriate

Apply practice policies, standards and guidance

Oversee the alteration/cancellation of surgeries and make alternative arrangements in an emergency

Oversee the repeat prescribing process and ensure the safe keeping and correct distribution of prescriptions

Ensure the registration and path lab links procedure is kept up-to-date and understood by all the reception team

Allocating home visits

Oversee and delegate daily tasks

Supervise patient recall system

Maintain Immunisation. Cervical cytology, Practice morbidity register etc

Have a full understanding of appointment system