Medical Receptionist and Prescription Co-ordinator

Job description

Job responsibilities

Accountable to: Senior Receptionist/Managing Partner

Job Summary: The receptionist is responsible for dealing with matters concerning the non-medical care of patients on the premises.

Main Responsibilities

1. Reception Duties

· Greeting, assisting and directing patients in a professional manner

· Making appointments (confirming by AccuRx/text messaging; phone; appointment card)

· Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.

· Dealing with requests for information, and with problems and complaints. Advising patients of practice procedures

· Registering new patients

· To answer the telephone promptly

· Workload to be undertaken on a rotational basis with reception colleagues and by instruction of the senior medical receptionist

2. Telephone Duties

· Making appointments with our own clinicians and to ensure the usage of Federation; PCN and pharmacy service appointments are additionally availed

· Dealing with requests for home visits and recording them to the clinical system for our triage ANP

· Dealing with problems from patients and other agencies

· Telephoning hospitals for test results and to make appointments

· Ordering ambulances, both routine and emergency

· Taking messages and recording them in an appropriate manner in line with practice protocol.

3. Prescriptions

· Issuing of repeat prescriptions received from various steams of input e.g. electronically; postal; email and for these to be actioned within 3 days of receipt into practice

· Outstanding alerts for blood monitoring, or downloads of certain blood results from ICE to be actioned prior to the prescriptions being sent into the clinician’s inbox for their action/sign off

· Ensure outstanding alerts for other chronic disease management are addressed according to agreed practice protocols

· To liaise with clinicians appropriately on prescription queries from patients e.g. requests for dosage or supply changes

· Encourage patients, that are able, in the use of patient access to submit prescriptions and for nominated pharmacies

4. Computer Work

· Ensure smartcards are present when using the Emis system to ensure relevant information is captured

· Booking appointments via the computerised appointment/s system

· Obtain the correct patient’s name/DOB/address before proceeding with any actions required

· Updating patient demographics/details on the computer

· Dealing with internet registrations for patients, actioning requests and changes

· To use all new electronic applications i.e. Patient Access, ICE, GP2GP, eGPR, EPS2, S2S, AccuRx, MJOG, CPCS, Teams etc.

· Input and amendments to the clinical rota/sessions to the Emis system.

· Scanning of correspondence

· Other computer actions as directed by Snr. Receptionist/Managing Partner

5. General

· Active involvement in enhanced service, CQC and quality related work i.e. QOF/QIF alerts

· Ensuring required training is undertaken at relevant timescales to fulfil mandatory and statutory obligations

· General Medical Service (GMS) procedures as directed by Practice Management

· Opening the premises and securing at night, when required

· Opening of post/correspondence, when requested

· Dealing with problems and queries from the doctors, other staff, attached staff and other organisations

· To liaise with the EMIS Digitisation team in relation to patient medical records i.e. returns and retrieval of digitised notes

· Assist management with patient satisfaction and complaints management

· Ensuring regular viewing and timely actioning of Emis tasks and Outlook emails. To ensure regular viewing of Teams messages in order that you keep abreast of practice discussions and requirements

· Following and adhering to practice administration protocols

This job description is not exhaustive and duties may vary with the evolving requirements of the practice or as directed by the Managing Partner or Senior Receptionist.

Person Specification

Team Working

Essential

• - To be able to prioritise your daily work and have the ability to follow this workload through, so assisting your team colleagues to meet daily/weekly requirement
• - To have flexibility in your approach to the ever changing practice requirements set by either ourselves or higher authorities
• - To apply confidentiality to all areas of your working day with patients; staff and other associated colleagues
• - Able to take direction from senior members of the teams

Desirable

• - Confidence; ability to liaise with all levels of personnel
• - Keen to resolve problems

Experience

Essential

• -Experience of working as a medical receptionist currently or in a past position
• - Or, to to be currently working, or have in the past, in a receptionist role for 12 months

Desirable

• - GP/NHS/Primary Care experience

Qualifications

Essential

• You will be required to have
• Reception or Customer Service Certificates (or equivalent experience within similar roles)
• Word/Excel
• RSA Typing (or equavilent/good standard of accurate typing/keyboard skills)
• English and Maths Grade C or above (essential)

Desirable

• - To have working within an NHS/GP setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mayfield Surgery

Address

Mayfield Surgery

54 Trentham Road

Stoke-on-trent

ST3 4DW

Employer's website

https://www.mayfieldsurgery.nhs.uk (Opens in a new tab)