Medical receptionist

Job description

Job responsibilities

Duties may vary under the direction of the practice manager or operations coordinator depending on the workload and staffing levels. They will include the following:

• Opening and closing the surgery in accordance with provided checklists
• Assisting with patient queries in a polite and courteous manner, both over the phone and in person
• Booking appointments in accordance with practice appointment protocols, making use of a variety of enhanced access appointments
• Ensuring patients who need urgent appointments are seen
• Checking in patients who are unable to use the check-in machine
• Monitoring a shared inbox and actioning emails as necessary
• Actioning tasks set by the clinical and clerical team
• Monitoring online prescription requests and assigning them to the relevant doctors
• Requesting repeat prescriptions for those who are unable to use online services
• Checking the status of referrals using the e-Referral system
• Enabling patient access to online services
• Registration of new and temporary patients including data entry of relevant personal information
• Opening and sorting post as necessary. You will (very occasionally) be required to drop outgoing post at a post box
• Giving out the relevant specimen bottles to patients, as requested by the clinical team
• Receiving urine and blood samples and sending them off to the biochemistry lab
• Ensuring reception and the waiting area are neat and tidy at all times, particularly before leaving for the night/the weekend
• Providing cover duties for other members of the team in case of annual leave or sickness to ensure the smooth running of the surgery
• Attending reception meetings every other month

The post-holder will participate in any training program implemented by the practice as part of this employment. This will include the following:

• Mandatory eLearning
• Team-building training exercises
• Participation in an annual individual performance review or appraisal, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning, and performance
• Demonstrating skills and activities to others who are undertaking similar work

Person Specification

Experience

Essential

• Customer service experience
• Excellent communication skills (written and oral)
• Excellent IT skills/comprehensive computer literacy
• Clear and polite telephone manner
• Excellent time management and the ability to work to deadlines
• Problem-solving skills
• Interpersonal skills
• Sensitivity and empathy in distressing situations
• Ability to work under pressure/in stressful situations

Desirable

• Experience working in reception
• Experience working in general practice
• Experience working in a patient-facing role
• Knowledge of EMISweb
• Knowledge of Docman
• Commitment to ongoing professional development

Qualifications

Essential

• Good standard of general education
• GCSE English grade C or above
• GCSE Maths grade C or above

Other requirements

Essential

• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check
• Occupational health clearance

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Magnolia House Surgery

Address

Magnolia House

15 Station Road

Sunningdale

Berkshire

SL5 0QJ

Employer's website

https://www.magnoliahouse.nhs.uk/ (Opens in a new tab)