Job summary
Overall Objective
To support the smooth running of the GP practice by overseeing day-to-day administrative functions. This includes coordinating office workflows, supporting the reception and admin teams, managing rotas, maintaining records processes, and ensuring the practice remains well-organised and well-resourced. The post-holder also provides routine administrative support to the Practice Manager and helps ensure staff have what they need to work efficiently.
Main duties of the job
Management & Governance
Coordinate daily admin, reception and secretarial workflows.
Maintain and update the admin rota; support with daily adjustments.
Ensure office supplies, clinical stationery and day-to-day resources are maintained.
Information Management & Records
Registrations/deductions/GP2GP - Oversee, accurate processes with appropriate checks and exception reporting.
Lloyd George/notes (in/out) - Oversee onsite records control, retrievals/returns, and any digitisation projects. Maintain auditable logs and cost tracking
Unmatched lab reports & Docman flow: Monitor backlogs and turnaround via dashboards; ensure pathlinks/111 documents are routed, actioned and filed within agreed timeframes.
Complete PAI (Personally administered items) monthly admin tasks
Meetings, Communication & Stakeholders
Prepare agendas, take notes and circulate actions for non-clinical meetings.
Support with administrative elements of complaints (logging, drafting, forwarding).
Digital, IG & IT Enablement
Help staff with simple EMIS/Accurx/Docman issues and escalate others appropriately.
Support with new starter access requests and leaver deprovisioning.
Support Practice manager with Clinical rotas
Support Practice manager with admin rotas
Other Duties
Maintain adequate office and clinical consumables via delegated staff and ordering controls.
Attend mandatory/statutory training and rolerelevant CPD.
Undertake other reasonable duties within scope of the role as directed by the Practice Manager.
About us
Mayfield surgery are based in the heart of the Roehampton community and have a friendly and supportive practice team.
We are an enthusiastic and forward-thinking team of health care professionals and administrative colleagues, committed to multi-disciplinary team working and offering patient centered high quality care.
We use total a "Total triage" or "Modern general practice" pathway which ensure that all patient medical request are reviewed by a clinician, prior to appointments being offered. This means that we can ensure the patients are seen by the appropriate service.
The Practice uses Accurx and Docman for Workflow management. We also outsource medical report requests.
Practice information:
GP Training Practice
PMS Practice
Practice list size 6,800
3 Partners, 3 Salaried GPs, 1 Advance Nurse Practitioner, 1 Practice Nurse, 1 Nurse Associate, 1 Mental Health Liaison worker and 1 Drug and alcohol counsellor.
ARRS roles including Pharmacists. Social Prescriber, first contact physiotherapist, and Health and Wellbeing Coach
GP led long term condition clinics.
High QOF achievement
CQC rating of good across all areas.
Strong links with PRIME PCN, Wandsworth GP federation and Wandsworth ICB team.
Job description
Job responsibilities
Job Description
Overall Objective
To support the smooth running of the practice by overseeing day-to-day administrative functions. This includes coordinating office workflows, supporting the reception and admin teams, managing rotas, maintaining records processes, and ensuring the practice remains well-organised and well-resourced. The post-holder also provides routine administrative support to the Practice Manager and helps ensure staff have what they need to work efficiently.
Management & Governance
Coordinate daily admin, reception and secretarial workflows.
Maintain and update the admin rota; support with daily adjustments.
Ensure office supplies, clinical stationery and day-to-day resources are maintained.
Information Management & Records
Registrations/deductions/GP2GP Oversee, accurate processes with appropriate checks and exception reporting.
Lloyd George/notes (in/out) Oversee onsite records control, retrievals/returns, and any digitisation projects. Maintain auditable logs and cost tracking
Unmatched lab reports & Docman flow: Monitor backlogs and turnaround via dashboards; ensure pathlinks/111 documents are routed, actioned and filed within agreed timeframes.
Complete PAI (Personally administered items) monthly admin tasks
Meetings, Communication & Stakeholders
Prepare agendas, take notes and circulate actions for non-clinical meetings.
Support with administrative elements of complaints (logging, drafting, forwarding).
Digital, IG & IT Enablement
Help staff with simple EMIS/Accurx/Docman issues and escalate others appropriately.
Support with new starter access requests and leaver deprovisioning.
Support Practice manager with Clinical rotas
Support Practice manager with admin rotas
Other Duties
Maintain adequate office and clinical consumables via delegated staff and ordering controls.
Attend mandatory/statutory training and rolerelevant CPD.
Undertake other reasonable duties within scope of the role as directed by the Practice Manager.
Person Specification
Essential
Experience in leading/overseeing nonclinical operations in primary care or similar healthcare setting.
Confident user of EMIS, Docman and Accurx, with ability to support colleagues with routine tasks
Working knowledge of CQC, IG/GDPR and business continuity principles.
Excellent communication, organisation and stakeholder skills.
Desirable
Experience in coordinating patient call and recall processes
Working Hours:Flexible but must work Fridays as part of the 20hours per week
Job Type: Part-time
Work Location: In person
Job description
Job responsibilities
Job Description
Overall Objective
To support the smooth running of the practice by overseeing day-to-day administrative functions. This includes coordinating office workflows, supporting the reception and admin teams, managing rotas, maintaining records processes, and ensuring the practice remains well-organised and well-resourced. The post-holder also provides routine administrative support to the Practice Manager and helps ensure staff have what they need to work efficiently.
Management & Governance
Coordinate daily admin, reception and secretarial workflows.
Maintain and update the admin rota; support with daily adjustments.
Ensure office supplies, clinical stationery and day-to-day resources are maintained.
Information Management & Records
Registrations/deductions/GP2GP Oversee, accurate processes with appropriate checks and exception reporting.
Lloyd George/notes (in/out) Oversee onsite records control, retrievals/returns, and any digitisation projects. Maintain auditable logs and cost tracking
Unmatched lab reports & Docman flow: Monitor backlogs and turnaround via dashboards; ensure pathlinks/111 documents are routed, actioned and filed within agreed timeframes.
Complete PAI (Personally administered items) monthly admin tasks
Meetings, Communication & Stakeholders
Prepare agendas, take notes and circulate actions for non-clinical meetings.
Support with administrative elements of complaints (logging, drafting, forwarding).
Digital, IG & IT Enablement
Help staff with simple EMIS/Accurx/Docman issues and escalate others appropriately.
Support with new starter access requests and leaver deprovisioning.
Support Practice manager with Clinical rotas
Support Practice manager with admin rotas
Other Duties
Maintain adequate office and clinical consumables via delegated staff and ordering controls.
Attend mandatory/statutory training and rolerelevant CPD.
Undertake other reasonable duties within scope of the role as directed by the Practice Manager.
Person Specification
Essential
Experience in leading/overseeing nonclinical operations in primary care or similar healthcare setting.
Confident user of EMIS, Docman and Accurx, with ability to support colleagues with routine tasks
Working knowledge of CQC, IG/GDPR and business continuity principles.
Excellent communication, organisation and stakeholder skills.
Desirable
Experience in coordinating patient call and recall processes
Working Hours:Flexible but must work Fridays as part of the 20hours per week
Job Type: Part-time
Work Location: In person
Person Specification
Experience
Essential
- Essential
- Experience in leading-overseeing nonclinical operations in primary care or similar healthcare setting.
- Confident user of EMIS, Docman and Accurx, with ability to support colleagues with routine tasks
- Working knowledge of CQC, IG-GDPR and business continuity principles.
- Excellent communication, organisation and stakeholder skills.
Desirable
- Experience in coordinating patient call and recall processes
Person Specification
Experience
Essential
- Essential
- Experience in leading-overseeing nonclinical operations in primary care or similar healthcare setting.
- Confident user of EMIS, Docman and Accurx, with ability to support colleagues with routine tasks
- Working knowledge of CQC, IG-GDPR and business continuity principles.
- Excellent communication, organisation and stakeholder skills.
Desirable
- Experience in coordinating patient call and recall processes
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.