GP Practice Receptionist / Call Handler

Job summary

Job Summary

Reception staff work within the practice call centre and on the front counter at either site

Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team

Offer general assistance to the practice team and project a positive and friendly image to patients and visitors, either in person or via the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

Uphold the values in the GP Direct mission statement and patient charter

Main duties of the job

The duties and responsibilities to be undertaken by members of the reception team may include any or all of the items in the following lists.

• Provide a welcoming effective and efficient reception service to patients and visitors
• Undertake all reception duties as required
• Support clinicians in emergency situations

Call Centre

• Attend to incoming calls from patients and other callers as required, this is a primary element of the roles
• Deal with all general enquiries, explain procedures and make new and follow-up appointments

• Report all Significant events/ incidents in accordance to local protocols
• Process, acknowledge and complete practice notes (PNs) as per rota, twice a day
• Processing repeat prescriptions in accordance with practice guidelines, electronically and manually

About us

Overview of your organisation

GP Direct is part of Sphere Primary Care Network (PCN) which is a collection of six constituent GP Practices, which all have a strong reputation for our focus on quality improvement and investing in people. This is an exciting time for individuals seeking a fulfilling and interactive role to join us. We are expanding our services and have undergone a sustained period of growth.

• GP Direct is based at two sites in Harrow, key points include:
• Excellent local reputation with a high Google review score
• A large team of around 30 clinicians and 40 non-clinical staff
• A diverse clinical workforce which includes GPs, nurses, pharmacists, HCAs and an FCP
• Highly skilled and varied admin and reception team of over 40 staff
• Above average QOF and enhanced services achievement year on year
• CQC rating of 'good' overall
• Above average GP Patient Survey results
• Involvement in local and national pilots such as the NHS clinical pharmacists' pilot
• Extensive use of information technology to enhance the patient journey and improve performance