Job summary
KIWY Primary Care Network (PCN) is
looking to recruit a Digital and Transformation Lead to work alongside our
Clinical Director and Practice Managers to provide support to the PCN. This is
an exciting new opportunity for a motivated individual who can work
independently and is flexible in responding to the developing nature of the
role.
The main
base will be Islip Medical Practice but with flexibility to work and travel
across all GP practices with the PCN Network. (Gosford Hill Medical Practice,
Woodstock Surgery, Islip Medical Practice, and The Key Medical Practice).
Working hours: up to 37 hours per week.
Main duties of the job
The core objective of the PCN Digital and Transformation Lead role is to support the PCN and its organisations to deliver ongoing improvement to services.The role will require experience in service and quality improvements with good knowledge of organisational change ideally within a primary care setting.
To work in partnership with the PCN leadership and management teams to identify and develop relationships with practice staff, private providers, the local primary care team, neighbouring PCNs and other key partners to enable good working relationships and promote and share best practice.
About us
The 4 member practices of KIWY PCN Ltd are Gosford Hill Medical Practice, Woodstock Surgery, Islip Medical Practice, and The Key Medical Practice. We look after a patient population of around 36,000 patients.
Job description
Job responsibilities
KIWY
Primary Care Network (PCN) is looking to recruit a Digital and Transformation
Lead to work alongside our Clinical Director and Practice Managers to provide
support to the PCN. This is an exciting new opportunity for a motivated
individual who can work independently and is flexible in responding to the
developing nature of the role.
Digital
Transformation Lead Role
The core objective of the PCN Digital and Transformation Lead
role is to support the PCN and its organisations to deliver ongoing improvement
to services. The role will require
experience in service and quality improvements with good knowledge of organisational
change ideally within a primary care setting.
To work in partnership with the PCN leadership and management
teams to identify and develop relationships with practice staff, private
providers, the local primary care team, neighbouring PCNs and other key
partners to enable good working relationships and promote and share best
practice.
Quality
and Service improvement:
- To project Manage and deliver significant
projects to support the PCN and lead to improvements to health outcomes for the
patient population.
- Manage a whole lifecycle of a programme of
system change.
- Manage the set up and delivery of multiple
projects within a programme of work, working with colleagues and subject matter
experts to scope, plan, design and deliver those projects.
- Review project reports and risks logs, advising
project leads on escalation processes and support delivery of projects where
there may be significant barriers to delivery.
- Interrogate and analyse sometimes highly
complex information to support the delivery of clear project reporting and
project outcomes.
- Write and submit high level project reports for
the PCN board as required, showing progress against milestones, status,
resource requirements, issues, risk, and dependencies, making recommendations
where a range of options may exist.
- Develop key performance indicators and
milestones for specific programmes and projects, managing conflicts and
ensuring that interdependencies are managed effectively.
- Support organisational change and the uptake of
initiatives that support excellence.
- Demonstrate flexibility and support new
programmes and projects where necessary.
- Responsible
for the delivery of robust information systems to ensure that all project
documentation is stored and used effectively (dashboards, highlight reports, risks,
and issues logs).
- Develop
programme and project management tools, reports, and templates, that are
transferable between projects, and can be used for the whole project lifetime,
from design to delivery.
- Be a
champion for best practice, learning from experience and from others,
supporting the spread of innovation within the PCN.
- To create and maintain accurate documentation
in relation to finances, standard operating procedures, contracts, contacts,
and decision-making, which is accessible centrally.
Financial
Management
- Finance
Management Maintaining and increasing sources of income analysing and reporting
on threats and opportunities.
- Understanding
of the financial implications of contract changes and legislation. Whilst maximising income and minimising
expenditure.
- Processing
of income and expenditure information, keeping the appropriate records
including cash-flow monitoring and forecasting.
- Management
of the PCN bank accounts and liaising with the PCN Accountant.
- Organising
the ARRS claim monthly.
HR
Leadership and Management
- Providing
HR Leadership whilst liaising with the PCN HR Lead in relation to recruitment,
integrating of new roles and staff into the PCN teams and member practices.
- Ensuring
induction of new PCN staff employed via the Additional Roles Recruitment Scheme
(ARRS) is completed and ongoing training and supervision is monitored and
completed to required standards.
- Ensure
monthly reports are submitted to the PCN on training, sickness absence and
appraisals.
- Provide
support the Clinical Director as required.
- Attending
the monthly PCN Board, ensuring that the agenda and minutes are typed up and
circulated to the member practices.
Job description
Job responsibilities
KIWY
Primary Care Network (PCN) is looking to recruit a Digital and Transformation
Lead to work alongside our Clinical Director and Practice Managers to provide
support to the PCN. This is an exciting new opportunity for a motivated
individual who can work independently and is flexible in responding to the
developing nature of the role.
Digital
Transformation Lead Role
The core objective of the PCN Digital and Transformation Lead
role is to support the PCN and its organisations to deliver ongoing improvement
to services. The role will require
experience in service and quality improvements with good knowledge of organisational
change ideally within a primary care setting.
To work in partnership with the PCN leadership and management
teams to identify and develop relationships with practice staff, private
providers, the local primary care team, neighbouring PCNs and other key
partners to enable good working relationships and promote and share best
practice.
Quality
and Service improvement:
- To project Manage and deliver significant
projects to support the PCN and lead to improvements to health outcomes for the
patient population.
- Manage a whole lifecycle of a programme of
system change.
- Manage the set up and delivery of multiple
projects within a programme of work, working with colleagues and subject matter
experts to scope, plan, design and deliver those projects.
- Review project reports and risks logs, advising
project leads on escalation processes and support delivery of projects where
there may be significant barriers to delivery.
- Interrogate and analyse sometimes highly
complex information to support the delivery of clear project reporting and
project outcomes.
- Write and submit high level project reports for
the PCN board as required, showing progress against milestones, status,
resource requirements, issues, risk, and dependencies, making recommendations
where a range of options may exist.
- Develop key performance indicators and
milestones for specific programmes and projects, managing conflicts and
ensuring that interdependencies are managed effectively.
- Support organisational change and the uptake of
initiatives that support excellence.
- Demonstrate flexibility and support new
programmes and projects where necessary.
- Responsible
for the delivery of robust information systems to ensure that all project
documentation is stored and used effectively (dashboards, highlight reports, risks,
and issues logs).
- Develop
programme and project management tools, reports, and templates, that are
transferable between projects, and can be used for the whole project lifetime,
from design to delivery.
- Be a
champion for best practice, learning from experience and from others,
supporting the spread of innovation within the PCN.
- To create and maintain accurate documentation
in relation to finances, standard operating procedures, contracts, contacts,
and decision-making, which is accessible centrally.
Financial
Management
- Finance
Management Maintaining and increasing sources of income analysing and reporting
on threats and opportunities.
- Understanding
of the financial implications of contract changes and legislation. Whilst maximising income and minimising
expenditure.
- Processing
of income and expenditure information, keeping the appropriate records
including cash-flow monitoring and forecasting.
- Management
of the PCN bank accounts and liaising with the PCN Accountant.
- Organising
the ARRS claim monthly.
HR
Leadership and Management
- Providing
HR Leadership whilst liaising with the PCN HR Lead in relation to recruitment,
integrating of new roles and staff into the PCN teams and member practices.
- Ensuring
induction of new PCN staff employed via the Additional Roles Recruitment Scheme
(ARRS) is completed and ongoing training and supervision is monitored and
completed to required standards.
- Ensure
monthly reports are submitted to the PCN on training, sickness absence and
appraisals.
- Provide
support the Clinical Director as required.
- Attending
the monthly PCN Board, ensuring that the agenda and minutes are typed up and
circulated to the member practices.
Person Specification
Qualifications
Essential
- Educated to Masters level in a relevant area of academic practice or equivalent working experience at this level.
Experience
Essential
- Experience of working in general practice with a good working knowledge of general practice systems (including IT, digital and BI tools), processes and procedures or experience of successfully delivering change and improvement programmes in a patient (or customer) facing environment.
- Experience of leading change projects.
- Experience of interpreting national policy and implementing this through programmes of work.
- Experience and understanding of evaluating and measuring the performance of services.
- Extensive experience of using IT packages to an advanced level
- Experience of supporting users on a 1:1 or group basis.
- Understanding of the Data Protection Act and UK GDPR
Desirable
- Strategic understanding and experience of working in the NHS.
- Experience of developing primary care provision at scale, including working with a federation or PCN.
- An appreciation of the new NHS landscape including the relationship between individual organisations, PCNs and the commissioners.
- Experience of using GP IT systems .
Skills
Essential
- Technically literate and also able to communicate complete digital solutions into laymans language.
- Excellent communication and presentation skills, an understanding of how to present and communicate complex issues to a variety of audiences.
- Ability to extract, collate, visualise and use data and insight to both drive change and to understand and adapt programmes of work while in progress to allow learning to be integrated into delivery.
- Willingness to work flexibly, demonstrating critical thinking skills and an ability to respond to sudden unexpected demands.
- Ability to work effectively under pressure, within strict time constraints and must be able to manage multiple projects in a fast-paced, time sensitive environment.
- Knowledge of quality improvement tools or a willingness to engage in the quality improvement training offers available to support the Digital and Transformation Lead role.
- An interest in improving patient experience/care/safety through training from audits, quality improvement projects or guideline development.
- Excellent influencing and negotiation skills, interpersonal and organisational skills with the ability to constructively challenge manager and clinician views.
- Advanced Microsoft Office skills including Word, Excel and Outlook and able to provide training regarding these modules.
- Attention to detail combined with the ability to extract key messages from complex analysis.
- Strategic thinking, ability to anticipate and understand how small-scale local projects fit into the bigger strategic picture.
Personal Qualities
Essential
- Ability to follow legal, ethical, professional and organisational policies/procedures and codes of conduct.
- Ability to use own initiative, discretion and sensitivity
- Collaborative, inclusive and open attitude to people from all backgrounds and communities, respecting lifestyles and diversity.
- Ability to identify risk and assess/manage risk when managing projects.
- Ability to maintain confidentiality.
- Open and reflective.
- Ability to prioritise own work effectively and to direct the activities of others.
- Effective organiser, influencer and networker.
Person Specification
Qualifications
Essential
- Educated to Masters level in a relevant area of academic practice or equivalent working experience at this level.
Experience
Essential
- Experience of working in general practice with a good working knowledge of general practice systems (including IT, digital and BI tools), processes and procedures or experience of successfully delivering change and improvement programmes in a patient (or customer) facing environment.
- Experience of leading change projects.
- Experience of interpreting national policy and implementing this through programmes of work.
- Experience and understanding of evaluating and measuring the performance of services.
- Extensive experience of using IT packages to an advanced level
- Experience of supporting users on a 1:1 or group basis.
- Understanding of the Data Protection Act and UK GDPR
Desirable
- Strategic understanding and experience of working in the NHS.
- Experience of developing primary care provision at scale, including working with a federation or PCN.
- An appreciation of the new NHS landscape including the relationship between individual organisations, PCNs and the commissioners.
- Experience of using GP IT systems .
Skills
Essential
- Technically literate and also able to communicate complete digital solutions into laymans language.
- Excellent communication and presentation skills, an understanding of how to present and communicate complex issues to a variety of audiences.
- Ability to extract, collate, visualise and use data and insight to both drive change and to understand and adapt programmes of work while in progress to allow learning to be integrated into delivery.
- Willingness to work flexibly, demonstrating critical thinking skills and an ability to respond to sudden unexpected demands.
- Ability to work effectively under pressure, within strict time constraints and must be able to manage multiple projects in a fast-paced, time sensitive environment.
- Knowledge of quality improvement tools or a willingness to engage in the quality improvement training offers available to support the Digital and Transformation Lead role.
- An interest in improving patient experience/care/safety through training from audits, quality improvement projects or guideline development.
- Excellent influencing and negotiation skills, interpersonal and organisational skills with the ability to constructively challenge manager and clinician views.
- Advanced Microsoft Office skills including Word, Excel and Outlook and able to provide training regarding these modules.
- Attention to detail combined with the ability to extract key messages from complex analysis.
- Strategic thinking, ability to anticipate and understand how small-scale local projects fit into the bigger strategic picture.
Personal Qualities
Essential
- Ability to follow legal, ethical, professional and organisational policies/procedures and codes of conduct.
- Ability to use own initiative, discretion and sensitivity
- Collaborative, inclusive and open attitude to people from all backgrounds and communities, respecting lifestyles and diversity.
- Ability to identify risk and assess/manage risk when managing projects.
- Ability to maintain confidentiality.
- Open and reflective.
- Ability to prioritise own work effectively and to direct the activities of others.
- Effective organiser, influencer and networker.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.