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Bilbrook Medical Centre

Experienced Receptionist

The closing date is 06 March 2026

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Job summary

EXPERIENCED RECEPTIONIST 30 hours per week Salary based on experience.

We have an opportunity available to join our busy team, working a shift rota over 5 days. Early and late starts dependant on shift week. Reception experience in a demanding, fast paced environment essential, within a healthcare setting would be an advantage. Must be a quick learner, with a friendly calm approach and work well within a team setting. Good customer service and communication skills essential, via face-to-face, telephone and computer. Must be able to work additional hours when required, which includes evenings and weekends.

Main duties of the job

To provide reception duties to Bilbrook Medical Centre as a whole.

Establish and maintain good working relationships and clear lines of communication with Practice Manager, all practice staff and the public.

Principle Duties and Responsibilities:

Confidentiality must be maintained at all times. No information about patients, either medical or personal details are disclosed to persons other than those employed by or attached to the practice for whom such information is relevant.

About us

We are a motivated, forward thinking, supportive and friendly team who enjoy delivering high quality primary care. We offer an ongoing training programme and opportunities for development.

Details

Date posted

05 February 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A4386-26-0000

Job locations

Brookfield Road

Bilbrook

Wolverhampton

WV8 1DX


Job description

Job responsibilities

Reception Duties:

Cover reception, dealing with enquiries and directing patients and visitors

Making/changing appointments on the computer system

Prescriptions, letters, completed forms, specimen bottles etc

Booking home visits, queries and complaints from patients and other agencies, forwarding messages and taking appropriate action

Ordering ambulances, both routine and emergency

Liaising with hospitals

Maintain a visitors log and ensure all visitors are correctly signed in

Maintain the reception area/equipment

General:

Assist with post, sorting, distribution and preparing for posting as requested.

General administrative duties, use of office equipment, scanner, laminator, shredder

Opening premises and securing them at night when required (depending on shift).

Provide cover for colleagues during holiday and sick leave

To attend relevant courses and in-house Statutory and Mandatory training as required

Undertake any additional tasks as requested by the practice manager

Job description

Job responsibilities

Reception Duties:

Cover reception, dealing with enquiries and directing patients and visitors

Making/changing appointments on the computer system

Prescriptions, letters, completed forms, specimen bottles etc

Booking home visits, queries and complaints from patients and other agencies, forwarding messages and taking appropriate action

Ordering ambulances, both routine and emergency

Liaising with hospitals

Maintain a visitors log and ensure all visitors are correctly signed in

Maintain the reception area/equipment

General:

Assist with post, sorting, distribution and preparing for posting as requested.

General administrative duties, use of office equipment, scanner, laminator, shredder

Opening premises and securing them at night when required (depending on shift).

Provide cover for colleagues during holiday and sick leave

To attend relevant courses and in-house Statutory and Mandatory training as required

Undertake any additional tasks as requested by the practice manager

Person Specification

Qualifications

Essential

  • Microsoft Word & Excel
  • Customer Service/Reception
  • Educated to GCSE English at Grade C or equivalent

Desirable

  • Computer literate
  • Able to demonstrate effective problem solving
  • Customer Service/Reception in a similar environment
  • Working in difficult situations
Person Specification

Qualifications

Essential

  • Microsoft Word & Excel
  • Customer Service/Reception
  • Educated to GCSE English at Grade C or equivalent

Desirable

  • Computer literate
  • Able to demonstrate effective problem solving
  • Customer Service/Reception in a similar environment
  • Working in difficult situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bilbrook Medical Centre

Address

Brookfield Road

Bilbrook

Wolverhampton

WV8 1DX


Employer's website

https://www.bilbrookmedicalcentre.nhs.uk (Opens in a new tab)

Employer details

Employer name

Bilbrook Medical Centre

Address

Brookfield Road

Bilbrook

Wolverhampton

WV8 1DX


Employer's website

https://www.bilbrookmedicalcentre.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Di Palfrey

bilbrook.medical@staffs.nhs.uk

01902847313

Details

Date posted

05 February 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A4386-26-0000

Job locations

Brookfield Road

Bilbrook

Wolverhampton

WV8 1DX


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