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Grove Medical Centre

Practice Operational Manager

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This job is now closed

Job summary

An exciting opportunity has arisen for a dynamic and forward-thinking Practice Operational Manager to join Grove Medical Centre, supporting the partners and management team in delivering safe, efficient, and high-quality Primary Care services to over 12,500 patients. This pivotal role calls for a conscientious and pragmatic leader with the integrity, vision, and drive to adapt to evolving NHS targets and ensure the practices continuous success in a productive and financially efficient environment.

Please note submit applications via Workable (we are only accepting applications via Workable) - see link below (supporting links).

Main duties of the job

The Practice Operational Manager will be responsible for overseeing the smooth operation of practice services, ensuring regulatory compliance, coordinating teams, and managing HR functions. Key responsibilities include fostering a patient-centred approach in all practice activities, engaging effectively with internal and external stakeholders, and maintaining high standards across operations, team management, and service delivery. This role is essential in realising Grove Medical Centre's strategic goals and sustaining excellence in patient care.

About us

Grove Medical Centre offers an exceptional work environment for those seeking a dynamic and supportive setting. Situated in the vibrant Lewisham Borough, our purpose-built air conditioned premises provide a comfortable and efficient workspace, complemented by excellent transport links and ample on-site parking.

As a long-established PMS training practice, Grove Medical Centre is committed to professional development and continuous learning. Our reputation for providing outstanding patient care to over 12,500 individuals is matched by our dedication to fostering a friendly and supportive environment for our staff.

Working at Grove Medical Centre means being part of a forward-thinking team that values innovation and excellence. Our collaborative approach ensures that every team member feels valued and empowered to contribute to the delivering great medical care for all. The practice's commitment to innovation make it an exciting place to build your career.

Join us at Grove Medical Centre and experience the benefits of working in a practice that combines a strong sense of community with a commitment to excellence in healthcare. Whether you are a seasoned professional or looking to advance your career, Grove Medical Centre offers a fulfilling and rewarding work environment where you can thrive.

Details

Date posted

18 November 2024

Pay scheme

Other

Salary

£35,000 to £45,000 a year

Contract

Permanent

Working pattern

Full-time

Reference number

A4385-24-0012

Job locations

Windlass Place

Deptford

London

SE8 3QH


Job description

Job responsibilities

- **Operational Leadership and Practice Management**: Oversee the day-to-day operations of the practice, ensuring smooth workflow and efficient delivery of services. This includes responsibility for practice administration, scheduling, and implementing effective operational systems to support clinical staff and enhance patient care.

- **Performance and Quality Monitoring**: Drive the achievement of high standards through continuous performance reviews, focusing on Quality and Outcomes Framework (QOF) targets, local incentives, and the monitoring of key performance indicators (KPIs) to ensure optimal practice performance.

- **Data and IT Management**: Ensure effective use of General Practice IT systems (such as EMIS Web, CQRS, and Docman), with strong emphasis on data protection, security, and adherence to information governance standards. Provide support in data extraction, analysis, and reporting for quality improvement.

- **Human Resources and Team Development**: Lead recruitment, induction, and ongoing professional development for practice staff. Implement robust HR practices in line with employment legislation to foster a motivated and cohesive team environment, promoting positive workplace culture and staff retention.

- **Regulatory Compliance and Standards Adherence**: Ensure compliance with Care Quality Commission (CQC) standards and other regulatory requirements. Regularly review practice policies, conduct audits, and implement necessary improvements to maintain a safe and compliant environment.

- **Stakeholder Liaison and Communication**: Act as the primary point of contact for internal and external stakeholders, facilitating effective communication with healthcare partners, patient groups, and external agencies. Promote transparency and collaboration within the practice and the local healthcare network.

- **Patient Experience and Service Delivery Improvement**: Enhance patient access and satisfaction by optimising appointment systems, managing complaints with empathy and professionalism, and ensuring high-quality, patient-centered services are consistently provided.

- **Health, Safety, and Risk Management**: Identify, monitor, and mitigate risks within the practice, with a focus on health and safety regulations. Implement proactive risk management practices to ensure a safe environment for patients, staff, and visitors, while continuously driving quality improvement.

Job description

Job responsibilities

- **Operational Leadership and Practice Management**: Oversee the day-to-day operations of the practice, ensuring smooth workflow and efficient delivery of services. This includes responsibility for practice administration, scheduling, and implementing effective operational systems to support clinical staff and enhance patient care.

- **Performance and Quality Monitoring**: Drive the achievement of high standards through continuous performance reviews, focusing on Quality and Outcomes Framework (QOF) targets, local incentives, and the monitoring of key performance indicators (KPIs) to ensure optimal practice performance.

- **Data and IT Management**: Ensure effective use of General Practice IT systems (such as EMIS Web, CQRS, and Docman), with strong emphasis on data protection, security, and adherence to information governance standards. Provide support in data extraction, analysis, and reporting for quality improvement.

- **Human Resources and Team Development**: Lead recruitment, induction, and ongoing professional development for practice staff. Implement robust HR practices in line with employment legislation to foster a motivated and cohesive team environment, promoting positive workplace culture and staff retention.

- **Regulatory Compliance and Standards Adherence**: Ensure compliance with Care Quality Commission (CQC) standards and other regulatory requirements. Regularly review practice policies, conduct audits, and implement necessary improvements to maintain a safe and compliant environment.

- **Stakeholder Liaison and Communication**: Act as the primary point of contact for internal and external stakeholders, facilitating effective communication with healthcare partners, patient groups, and external agencies. Promote transparency and collaboration within the practice and the local healthcare network.

- **Patient Experience and Service Delivery Improvement**: Enhance patient access and satisfaction by optimising appointment systems, managing complaints with empathy and professionalism, and ensuring high-quality, patient-centered services are consistently provided.

- **Health, Safety, and Risk Management**: Identify, monitor, and mitigate risks within the practice, with a focus on health and safety regulations. Implement proactive risk management practices to ensure a safe environment for patients, staff, and visitors, while continuously driving quality improvement.

Person Specification

Experience

Essential

  • -**General Practice Experience**: Familiarity with rota management, maximising Quality and Outcomes Framework (QOF) performance, and enhancing services and local incentive schemes.
  • - **IT Proficiency**: Expertise in General Practice systems such as EMIS Web, CQRS, AccuRx, and Docman, along with robust data management skills and a sound understanding of information governance and data protection.
  • - **People Management and Human Resources**: Strong skills in line management, recruitment, performance monitoring, and compliance with employment legislation to foster a motivated and effective team.
  • - **CQC Compliance**: Experience in meeting Care Quality Commission standards and maintaining the quality of care and safety within the practice.
  • - **Communication and Stakeholder Engagement**: Excellent communication skills to effectively liaise with partners, staff, patients, and external organisations, supporting collaboration and transparency.
  • - **Risk and Quality Management**: A proactive approach to managing risks, health and safety, and continuous quality improvement initiatives.
  • - **Patient Service Development**: Experience in optimising patient service access, managing complaints professionally, and enhancing overall patient services.
  • Additionally, the successful applicant must meet the English language fluency requirements as outlined in the Immigration Act 2016.

Qualifications

Essential

  • GCSE grade A to C in English and Maths

Desirable

  • -Bachelors Degree in a relevant discipline
  • -AMSPar Level 5 Certificate/Diploma in Primary Care and Health Management
Person Specification

Experience

Essential

  • -**General Practice Experience**: Familiarity with rota management, maximising Quality and Outcomes Framework (QOF) performance, and enhancing services and local incentive schemes.
  • - **IT Proficiency**: Expertise in General Practice systems such as EMIS Web, CQRS, AccuRx, and Docman, along with robust data management skills and a sound understanding of information governance and data protection.
  • - **People Management and Human Resources**: Strong skills in line management, recruitment, performance monitoring, and compliance with employment legislation to foster a motivated and effective team.
  • - **CQC Compliance**: Experience in meeting Care Quality Commission standards and maintaining the quality of care and safety within the practice.
  • - **Communication and Stakeholder Engagement**: Excellent communication skills to effectively liaise with partners, staff, patients, and external organisations, supporting collaboration and transparency.
  • - **Risk and Quality Management**: A proactive approach to managing risks, health and safety, and continuous quality improvement initiatives.
  • - **Patient Service Development**: Experience in optimising patient service access, managing complaints professionally, and enhancing overall patient services.
  • Additionally, the successful applicant must meet the English language fluency requirements as outlined in the Immigration Act 2016.

Qualifications

Essential

  • GCSE grade A to C in English and Maths

Desirable

  • -Bachelors Degree in a relevant discipline
  • -AMSPar Level 5 Certificate/Diploma in Primary Care and Health Management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Grove Medical Centre

Address

Windlass Place

Deptford

London

SE8 3QH


Employer's website

https://www.grovemedical.org/ (Opens in a new tab)

Employer details

Employer name

Grove Medical Centre

Address

Windlass Place

Deptford

London

SE8 3QH


Employer's website

https://www.grovemedical.org/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

GP

Syed Ishaq Husain

syedishaq.husain@nhs.net

02086921882

Details

Date posted

18 November 2024

Pay scheme

Other

Salary

£35,000 to £45,000 a year

Contract

Permanent

Working pattern

Full-time

Reference number

A4385-24-0012

Job locations

Windlass Place

Deptford

London

SE8 3QH


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