Job responsibilities
STOCKWOOD MEDICAL
CENTRE
JOB DESCRIPTION &
PERSON SPECIFICATION
Job Title: Receptionist
Hours of
Duty: As per Contract
Location: Stockwood Medical
Centre
Accountable
to: Reception Manager
Main duties and responsibilities
To be responsible for undertaking a
wide range of reception duties and the provision of general support to the
practice team. Duties can include but
are not limited to, greeting and directing patients, effective use of the
appointment system, booking appointments, processing information and assisting
patients as required. Receptionists act as the central point of contact for
patients, the distribution of information, messages and enquiries for the
clinical team, liaising with multidisciplinary team members and external
agencies such as secondary care and community service providers.
Principal duties
Book patients in, on arrival at the practice and monitor those using
self-check in
Make new, follow-up, routine, emergency and home visit appointments of an
appropriate length for patients needs
Cancel and/or re-arrange appointments, as necessary
Receive, navigate and make telephone calls, as required
Promptly take messages, ensuring accuracy of detail
Process
incoming and outgoing mail
Facilitate
effective communication with patients and other service users
Initiate
contact with and respond to, requests from patients via email and text messaging service
Initiate
contact with and respond to, requests from team members and external agencies
Photocopy,
scan and shred documents as required
File and
store records as required
Input
data into the patients healthcare records, as necessary and ensuring accuracy
Manage
written, verbal and electronic communication in a diplomatic, empathetic,
supportive and informative way, especially when dealing with sensitive
information
Manage
queries in an efficient manner
Maintain
a clean, tidy, effective working area at all times
Assisting
with opening and closing of the practice
Providing
general assistance to GPs and the clinical teams within the practice
Monitor
and maintain the reception area and notice boards and perform other duties
relating to the premises in accordance with practice procedures
Provide
cover during staff absences
Process
requests for non-NHS services
Participate
and comply with all mandatory training and ongoing personal development
Apply
practice policies, standards and guidance
Confidentiality
In the
course of seeking treatment, patients entrust us with, or permit us to gather
sensitive information in relation to their health and other matters. They do so in confidence and have the right
to expect that staff will respect their privacy and act appropriately
In the
performance of the duties outlined in this Job Description, the post-holder may
have access to confidential information relating to patients, carers, practice
staff and other healthcare workers. They
may also have access to information relating to the Practice as a business
organisation. All such information, from
any source, is to be regarded as strictly confidential
Information
relating to patients, carers, colleagues, other healthcare workers or the
business of the Practice may only be divulged to authorised persons in
accordance with the Practice policies and procedures relating to
confidentiality and the protection of personal and sensitive data
Health & Safety
The post-holder will assist in
promoting and maintaining their own and others health, safety and security as
defined in the practice Health & Safety Policies and procedures and the
Infection Control policies and procedures.
This will include, but is not limited to:
Using
personal security systems within the workplace according to Practice guidelines
Identifying
the risks involved in work activities and undertaking such activities in a way
that manages those risks
Making
effective use of training to update knowledge and skills
Using
appropriate infection control procedures, maintaining work areas in a tidy and
safe way and free from hazards
Actively
reporting health and safety hazards and infection hazards immediately when
recognised
Keeping
own work areas and general/patient areas generally clean, assisting in the
maintenance of general standards of cleanliness consistent with the scope of
the job holders role
Undertaking
periodic infection control training
Reporting
potential risks identified
Equality
and Diversity
The
post-holder will support the equality, diversity and rights of patients, carers
and colleagues, to include:
Acting in a way that recognizes the importance of peoples rights,
interpreting them in a way that is consistent with Practice procedures and
policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers
and colleagues
Behaving in a manner which is welcoming to and of the individual, is
non-judgemental and respects their circumstances, feeling of priorities and
rights
Personal/Professional
Development
The
post-holder will participate in any training programme implemented by the
Practice as part of this employment, such training to include:
Participation in an annual individual performance review, including
taking responsibility for maintaining a record of their own personal and/or
professional development
Taking responsibility for own development, learning and performance and
demonstrating skills and activities to others who are undertaking similar work