Job summary
An exciting
opportunity has arisen and we are seeking an experienced and motivated
individual, to support the current Business Manager and Practice Deputy
Manager, in all aspects of practice functionality, ensuring the Practice
achieves its objectives in a safe and effective working environment.
To support
and coordinate all aspects of practice functionality, motivating and managing
staff, learning and development, collaborative working, assess capacity and
demand, lead on quality and continuous improvement work, patient services and
service delivery, and ensuring the practice complies with CQC regulations.
Interviews will take place on Tuesday 24th February 2026.
Main duties of the job
- Oversee
the day-to-day operations of the practice, ensuring high-quality service
delivery.
- Providing
leadership and guidance to all staff ensuring that they adhere to policy and
procedure at all times, whilst fostering a positive and productive working
environment.
- Reviewing
and regularly updating job descriptions and person specifications ensuring all
staff are legally and gainfully employed.
- Acting
as the lead for recruitment including pre-employment checks and DBS.
- Engage
with patients to gather feedback and improve services.
- Lead
the management of the Patient Participation Group.
- Implement
the complaints process, ensuring complaints are dealt with in a timely manner
and, where necessary, escalated to the next level.
- Maintain
the significant event database, providing advice to staff and briefing the team
at meetings as required.
- Guiding
the team to reach QOF targets (supported by the nursing and administrative
leads).
- Brief
clinicians on performance levels, advising actions to ensure high achievement
across all QOF areas.
- Managing
contracts for and highlighting issues with services.
- Monitor
and disseminate information on safety alerts and other pertinent information.
About us
Bewick Road Surgery is a 5 partner GP Practice, based in
Central Gateshead. We are a very busy, fast paced teaching Practice with
approximately 8,300 patients.
We have a fantastic team of GPs, nurse practitioner, nurse,
and administration staff who all work together to provide the best possible
health care for our patients.
We adopt a relaxed and friendly atmosphere, whilst
maintaining the highest level of professionalism.
Job description
Job responsibilities
Responsibility for the smooth, efficient and profitable running of the practice,
and maintaining a happy and committed team.
To support and coordinate all aspects of practice functionality,
motivating and managing staff, learning and development, collaborative working,
assess capacity and demand, lead on quality and continuous improvement work,
patient services and service delivery, and ensuring the practice complies with
CQC regulations.
Also keeping the clinical team abreast of forthcoming changes in the
NHS and giving them options for responding to change.
Job description
Job responsibilities
Responsibility for the smooth, efficient and profitable running of the practice,
and maintaining a happy and committed team.
To support and coordinate all aspects of practice functionality,
motivating and managing staff, learning and development, collaborative working,
assess capacity and demand, lead on quality and continuous improvement work,
patient services and service delivery, and ensuring the practice complies with
CQC regulations.
Also keeping the clinical team abreast of forthcoming changes in the
NHS and giving them options for responding to change.
Person Specification
Qualifications
Essential
- - GCSE Grade A to C in Maths and English (or equivalent)
Desirable
- - Evidence of ongoing professional development
Personal Qualities
Essential
- - Able to challenge, support and inspire colleagues and bring energy and
- enthusiasm to their work
- - Well organised, self-motivated and proactive
- - Resilient under pressure, adaptable and resourceful
- - Appreciation and commitment to equality and diversity
- - Able to build trust, act with integrity and be relied upon
- - Approachable and understanding
- - Confidentiality and discretion
Experience
Essential
- - NHS Experience
- - Experience of managing a staff team within a healthcare setting, with a focus on planning and performance management
- - Experience of building strong professional relationships
- - Achieving positive change
- - Thorough knowledge of the NHS complaints procedure and experience of managing patient complaints
Desirable
- - Primary Care experience
- - EMIS Web experience
Knowledge and Skills
Essential
- - Knowledge of HR policy and procedure
- - Proficient IT skills
- - Ability to prioritise own workload and that of others as appropriate
- - Act as a role model and able to lead by example to ensure the Practice's values are reinforced
- - Excellent communication skills - both written and verbal
- - Excellent interpersonal skills including negotiation and conflict management
- - Ability to contribute to the development, implementation, monitoring and evaluation of policies/protocols
Person Specification
Qualifications
Essential
- - GCSE Grade A to C in Maths and English (or equivalent)
Desirable
- - Evidence of ongoing professional development
Personal Qualities
Essential
- - Able to challenge, support and inspire colleagues and bring energy and
- enthusiasm to their work
- - Well organised, self-motivated and proactive
- - Resilient under pressure, adaptable and resourceful
- - Appreciation and commitment to equality and diversity
- - Able to build trust, act with integrity and be relied upon
- - Approachable and understanding
- - Confidentiality and discretion
Experience
Essential
- - NHS Experience
- - Experience of managing a staff team within a healthcare setting, with a focus on planning and performance management
- - Experience of building strong professional relationships
- - Achieving positive change
- - Thorough knowledge of the NHS complaints procedure and experience of managing patient complaints
Desirable
- - Primary Care experience
- - EMIS Web experience
Knowledge and Skills
Essential
- - Knowledge of HR policy and procedure
- - Proficient IT skills
- - Ability to prioritise own workload and that of others as appropriate
- - Act as a role model and able to lead by example to ensure the Practice's values are reinforced
- - Excellent communication skills - both written and verbal
- - Excellent interpersonal skills including negotiation and conflict management
- - Ability to contribute to the development, implementation, monitoring and evaluation of policies/protocols
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.